Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

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2024 Loyalty Program Cash Management Customer Experience 212

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations. Fast and friendly service. Sales optimisation. HACCP protocols.

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Back of House FOH BOH Front of House 52

7 Shifts

SEPTEMBER 16, 2021

It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Create Consistency with Your Operations. Using Technology to Run Multiple Locations. Switching from a fast-casual concept to fine dining can allow for a nice change of pace.

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Management Management Document Hiring 370

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. The Technologies Behind Modern Restaurant Work.

Food 185

Food Food Safety Front of House Fast Casual 185

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Technology has clearly played a huge role in restaurant modernization, especially in light of the pandemic.

Online Ordering 180

Online Ordering Point of Sale Management Management 180

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

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2022 2030 Food Supply Recruiting 198

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency.

2022 183

2022 Hospitality Loyalty Program Point of Sale 183

7 Shifts

JANUARY 26, 2021

From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 There are new technologies, new ways of doing business, and new consumer habits, too. There are many ways to digital technology into your business. 2020 was a year that the restaurant industry won’t soon forget.

2021 370

2021 Front of House Social Media Back of House 370

Clover - Restaurants

MAY 31, 2024

Like any form of technology or tool for a restaurant, there’s typically an up-front investment for installing and maintaining a point of sale system. There are typically a few costs associated with installing and maintaining operations of a restaurant POS system. This is typically a percentage of the total sale.

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POS Cash Management Point of Sale Mobile Ordering 52

Modern Restaurant Management

MARCH 25, 2021

Pay-at-the-table proved its value through the pandemic and breathed new life into old technology like QR codes. However, since many restaurant operators didn’t understand QR codes, they failed to implement them correctly or didn’t properly advertise them, so the trend quickly died. The Quintessential QR Comeback.

Customer Experience 193

Customer Experience Customer Service Point of Sale Fast Casual 193

Next Restaurants

MARCH 25, 2020

Technology has played a huge part in changing how, where, and what guests eat at restaurants. Restaurant owners shouldn’t resent technology or be overwhelmed by it, instead they should utilize it to improve and grow their business. So which technologies can you invest in to improve your restaurant’s efficiency?

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Technology Fast Casual POS Customer Service 98

7 Shifts

DECEMBER 16, 2020

Evolving restaurant operations during COVID-19 At the start of the COVID-19 pandemic, like many restaurants, The Snug closed its doors to diners. Evolving restaurant operations during COVID-19 At the start of the COVID-19 pandemic, like many restaurants, The Snug closed its doors to diners.

FOH 284

FOH Back of House Front of House Point of Sale 284

Lavu

FEBRUARY 26, 2020

Technology is constantly changing and revolutionizing the way restaurants meet customer needs. Today, technology is at the helm of on-premise ordering processes. The new technology also allows servers to enter customer orders on hand-held devices. Tracking and measuring sales metrics. Tableside Ordering System.

Technology 78

Technology Ordering Mobile Ordering Point of Sale 78

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

NOVEMBER 8, 2021

The rise in popularity of contactless payments can mean leaner operations, happier staff, and – most importantly – happier customers. That’s where new solutions come in – and why more restaurants are employing technology like Copper’s contactless payment processing system across more of their locations.

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Point of Sale Fast Casual Technology Equipment 245

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The conventional approach of utilizing points-based reward systems is making way for a more personalized and gratifying model. Read the first part, here.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. The data also points to a broken customer arrival experience. The State of What Feeds Us. Restaurant apps reign supreme over third-party apps.

2021 146

2021 Fast Casual Mobile Ordering Social Media 146

Lavu

OCTOBER 13, 2023

Finding the table turnover sweet spot is important for restaurant owners and operators because it can help improve profitability. A higher average table turnover rate may mean that more guests can be served right at the table in a given period of time, which can lead to increased sales and revenue.

Seating 173

Seating Mobile Ordering Customer Service Online Ordering 173

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

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Mobile Ordering Marketing Menu Fast Casual 199

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Falling outlets, rising sales. " Remarkable Resiliency. Each daypart — morning meal, lunch, dinner, and P.M.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

MAY 5, 2022

While high stock prices of crypto companies like Bitcoin grab headlines, they are gaining traction with consumers since blockchain technology helps make transactions easier without needing an intermediary such as a bank or credit card company. Blockchain technology has been applied to the food industry. Camboflare.

Serving 180

Serving Loyalty Program Food Supply Point of Sale 180

Qu

MARCH 31, 2023

Restaurant leaders today find themselves in a rush to optimize every individual part of their operations while overcoming cost pressures, supply chain challenges, and technology proliferation. Sadly, the tower of technology tools is stacked so high that managing the entire system has become burdensome (and exhausting ).

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Clinton Anderson, CEO, Fourth Enterprises.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

OCTOBER 26, 2021

This may come with little surprise, particularly as these third-party services also helped restaurants that didn’t have the logistical infrastructure to quickly pivot and at least continue some level of operation through delivery. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants.

Mobile Ordering 215

Mobile Ordering Fast Casual Download Customer Experience 215

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. “We are very excited about our partnership with SaverLife. .

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Franchise Franchising Fast Casual Point of Sale 198

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 192

2020 Loyalty Program Mobile Ordering Fast Casual 192

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. However, every restaurant category needs to discover the most effective approach to utilize digital ordering technology. Source: Restaurant & Cafe. POS Integration .

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

EATER

APRIL 10, 2024

Like Johnson’s fast-casual rice bowl restaurant, Field Trip, the food at Bankside was developed with delivery in mind. Wonder, which operates 11 locations mostly in New York City and its adjacent suburbs, is intent on rethinking restaurant delivery. Locked in the kitchen” is hyperbole, but the micrograms aren’t.

Delivery 130

Delivery Cash Management Point of Sale Back of House 130

Modern Restaurant Management

DECEMBER 4, 2019

In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions. Lifestyle Technologies.

Fast Casual 139

Fast Casual Customer Experience Point of Sale Fine Dining 139

Lavu

MARCH 6, 2020

To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. The success of a restaurant depends on the ability to attract and retain customers. Customer Engagement. This information is helpful in:

Technology 78

Technology Marketing Loyalty Program Social Media 78

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). Fifth place goes to guacamole.

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2024 Loyalty Program Food Order 2030 189

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 170

2020 Fast Casual Point of Sale Online Ordering 170

Aaron Allen & Associates

FEBRUARY 15, 2024

We’ve recently been asked a lot to work as an objective third party to validate new models, speed of operations, new initiatives (from changes in positioning to new prototypes to what geographies to launch into), long-term strategic plans, and brand portfolios. In this context, the only way to work your way out of inflation is innovation.

2002 52

2002 Point of Sale Back of House 2023 52

Modern Restaurant Management

DECEMBER 21, 2020

We appreciate how our team shows up every day with positive attitudes, ready for new challenges and open to all of the operational changes thrown their way. That’s why we decided to donate 10 percent of sales of our off-premise take-out and delivery platform to No Kid Hungry. Here are their responses. Click here for part one.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

DECEMBER 21, 2020

Customers shifted their purchases to off-premise dining suddenly, leaving many operators flat footed and ill prepared for seamless online ordering, contactless payment and curbside pickup. Here are their responses. Click here for part two. Anita Adams, CEO of Black Bear Diner. Shasta, California. Dennis Becker, CEO, Mobivity.

2020 148

2020 Online Ordering Point of Sale Cash Management 148

Hot Schedules

JUNE 22, 2020

E ach time we interact with restaurant leaders and their management teams, we ask them what their biggest operational challenge is – and they always say labor. But most businesses don’t actually have a labor problem – they have a sales and deployment problem. So what should a fast casual chain labor model look like?

Fast Casual 78

Fast Casual Point of Sale Casual Restaurant Law 78

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Reducing turnover has become mission-critical for most operators.

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Fast Casual BOH Fine Dining FOH 89