Modern Restaurant Management

APRIL 9, 2025

Consumers, especially younger generations, are making dining decisions based on a brand’s environmental impact. For more than two decades Sam Ballas, Founder of East Coast Wings + Grill, has focused on brand building in a smart and sustainable manner. Most recently, he co-founded Sammy's Sliders with chef Sammy Gianopoulos.

Loyalty Program

Restaurant Business

JULY 2, 2025

By Patricia Cobe on Jul. 02, 2025 Facebook Twitter LinkedIn Six new flavor-forward margaritas launched at Condado Tacos in June. | All photos courtesy of Condado Tacos. His bucket list included about 20 puree flavors to start. “Joe Joe was like a mad scientist in the innovation lab,” added Sarah Kear, CMO of 52-location Condado Tacos. “We

Fast Casual

Goliath Consulting

FEBRUARY 8, 2025

While their fame provides a strong foundation, its their strategic approach, leadership, and ability to build strong teams that drive their success. His company, Magic Johnson Enterprises, has owned numerous Burger King and Starbucks franchises, and he played a key role in bringing high-end dining options to underserved communities.

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Restaurant Business

JULY 22, 2025

Click here to complete your profile Multimedia How Cracker Barrel chef Matt Banton is expanding the flavor portfolio Tyler Florence dishes on San Francisco and David Burke puts his pastrami to the test Happy Hour value and summer flavors The summer of spritzes The Latest Leadership Wendys names Pete Suerken president of its U.S. Sign up here.

Loyalty Program

Modern Restaurant Management

DECEMBER 26, 2024

This financial strain could dampen discretionary dining expenditures. In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. After weathering years of pandemic-related challenges, the sector continues to rebound with optimism. Navigating Emerging Challenges in Profitability In 2024, U.S.

2025

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. When guest expectations are sky-high and every table turn counts, how quickly a team responds – both to guests and to each other – can significantly shape the dining experience.

Front of House

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training

Restaurant Business

JULY 22, 2025

Legacy owner Amol Kohli will become chairman of Brix, and the Brix leadership team, including CEO Sherif Mityas, will remain in place. News franchising acquisitions finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Terms of the deal were not disclosed. restaurant chains.

Franchise

Modern Restaurant Management

MAY 15, 2025

Under his leadership, the brand has doubled its footprint in just six months. I want our brands to be recognized as leaders in healthy, fast-casual dining. Pepper's personal journey began with the loss of his father to cancer, a diagnosis linked to years of poor dietary habits. What distinguishes your brands from the competition?

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Modern Restaurant Management

DECEMBER 16, 2024

A staff of skilled, experienced team members keeps dining rooms running smoothly, boosts efficiency in the kitchen, builds goodwill with customers, and pushes restaurants to innovate – all of which contribute to business success and sustainability. This enables employers to create schedules that meet their business and employee needs.

Hiring

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre. And, like the rest of family dining, they have been losing customers. By Joe Guszkowski on Jun. Systemwide sales fell 5.3%

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Modern Restaurant Management

MARCH 3, 2025

Restaurant employees are the heart of the dining experience, and their commitment keeps the industry thriving. Employee Appreciation Day, observed on March 7, offers organizations in the restaurant industry a special chance to honor the incredible dedication, hard work, and unique talents of their team members. How can employers achieve this?

Insurance

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn Greenlanes have no dine-in seating. At Greenlane, there’s no dine-in service. By Lisa Jennings on Jun. Just drive-thru and pickup windows. Photo courtesy of Greenlane. That’s because it is Gronkowski, known as “Gronk.” We like to surprise the customers, especially after we open a new location.

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Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.

Loyalty Program

Modern Restaurant Management

NOVEMBER 20, 2024

Growth and Leadership While the restaurant industry grew by 1.7 Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining. Here’s a look at some of the key findings so you can reflect on 2024 and prepare for maximum growth in 2025.

2025

Restaurant Business

JULY 21, 2025

Americans tend to think of hot pot concepts as a casual dining, cook-at-the table experience, but Big Way has evolved the idea into a fully customizable, build-your-own bowl model. location in the Los Angeles area, with more to come. By Lisa Jennings on Jul. 21, 2025 Facebook Twitter LinkedIn A rendering of the first U.S. by the end of 2025.

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Restaurant Business

JUNE 23, 2025

By Joe Guszkowski on Jun. 23, 2025 Facebook Twitter LinkedIn The restaurant tech vocabulary keeps expanding. Image by Nico Heins/Midjourney Want to sound smart at the next restaurant tech cocktail party? . Image by Nico Heins/Midjourney Want to sound smart at the next restaurant tech cocktail party? Add these six terms to your vocabulary.

Hiring

Restaurant Business

JUNE 13, 2025

Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Starbucks’ latest gambit to improve operations?

Operations

EATER

APRIL 2, 2025

The announcement also includes winners of the foundations Leadership, Humanitarian of the Year, and Lifetime Achievement awards. The James Beard Award is considered one of the biggest honors in the restaurant industry. The foundation previously released its annual longlist, highlighting semifinalists from various regions in the United States.

2025

Modern Restaurant Management

MARCH 11, 2025

." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. That's never going to change.

Front of House

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% this year, according to new data from Intouch Insight. By Heather Lalley on Jun. 17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. And customers are responding.”

Food

Restaurant Business

JUNE 25, 2025

Fast-casual Panera Bread has been going through significant change over the past two years, with multiple board and leadership changes. Nikka brings a wealth of experience in finance, strategy and operations that will prove invaluable as we create the blueprint to scale and grow Panera for the future.”

Leadership

Goliath Consulting

APRIL 18, 2025

In todays competitive dining landscape, hospitality is what truly sets a restaurant apart. Hospitality isnt just serviceits the emotional connection that keeps guests coming back. Providing good food is just the beginning. But digital convenience and genuine hospitality dont have to be at odds.

Hospitality

Restaurant Business

JULY 22, 2025

Photo: Shutterstock. In April, we wrote about Crumbl , and a strange anomaly in its franchise disclosure document, showing that while average profitability per store was up, median profitability was down. In reality, there is a simpler explanation: The median net profit in the document was meaningless. It’s good to provide data.

Franchise

Restaurant Business

JULY 15, 2025

Chris Tomasso, CEO of First Watch, and Barry McGowan, CEO of Fogo de Chao, are both joining a new board for Hawkers Asian Street Food, the casual-dining chain Savory acquired last month. Tomasso has more than 30 years of leadership experience, including the past seven as CEO of First Watch. By Jonathan Maze on Jul.

Leadership

The Rail

MAY 30, 2025

Opening a new dining space in 2025 calls for more than just a good recipe list or architectural sense. Evaluating Consumer Trends That Are Redefining the Dining Experience Consumer expectations have changed drastically; staying ahead implies creating your concept with those developments in mind.

2025

EATER

MARCH 27, 2025

A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency. population that dined out at least once in the past month, hoping to better understand how Americans are approaching dining out in this new era. The Vox Media Insights and Research team surveyed over 2,000 U.S.

Social Media

Restaurant Business

JULY 25, 2025

The report also found that there’s a slight shift away from takeout toward dine-in visits, but when consumers opt for breakfast off-premise, online ordering and mobile payment rules. Meanwhile, dine-in visits have increased in fast-casual and fast-food restaurants, while takeout and drive-in orders are down.

Mobile Ordering

Culinary Cues

FEBRUARY 27, 2025

This is the sign of true leadership. – Heston Blumenthal Chefs must realize that as much as flavor, texture, and taste are important to the experience of dining, it is context that makes a meal truly memorable. These are your stories stories that make the difference between a good and a great meal and dining experience.

Consumer Goods

Restaurant Business

JUNE 12, 2025

By Joe Guszkowski on Jun. 12, 2025 Facebook Twitter LinkedIn There are about 1,000 Coco robots in the wild today. Photo courtesy of Coco Robotics Here come the delivery robots. Coco Robotics, the maker of four-wheeled autonomous sidewalk rovers, has raised $80 million to help grow its fleet. They have completed more than 500,000 deliveries to date.

Delivery

Restaurant Business

JULY 29, 2025

The casual-dining chain is introducing two new menu categories, bowls and bites, featuring a selection of items ranging in price from under $10 to $16. The casual-dining chain is introducing two new menu categories, bowls and bites, featuring a selection of items ranging in price from under $10 to $16. By Joe Guszkowski on Jul.

Pricing

Black Box Intelligence

JANUARY 31, 2025

This was the central theme of the recent Lesson From the Field , How Giordanos Finance Leadership Leans on Data to Drive FP&A Strategy. Adjust strategies for delivery, carryout, and dine-in operations. He noted, the brands dine-in experience differs greatly from its delivery-focused markets. This includes a new POS system.

Leadership

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. Special events have become a big reason for going out, making unique dining experiences more important than ever. This trend has held on in the last five years.

Loyalty Program

Gecko Hospitality

JULY 17, 2025

Daily Chaos, Managed with Precision Peak times in restaurants are a perfect storm dining room buzzing, kitchens firing on all cylinders, and unforeseen challenges popping up without warning. Managing these unpredictable moments requires sharp decision-making, unshakeable composure, and top-tier leadership skills.

Management

Restaurant Business

JULY 15, 2025

News technology consumers Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. By Joe Guszkowski on Jul. 15, 2025 Facebook Twitter LinkedIn Concierge's responses are based on OpenTable data including menus and reviews. Responses included a link to book a table on OpenTable.

Leadership

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net.

Mobile Ordering

Qu

JUNE 16, 2025

The numbers are compelling: while someone might spend $20 dining in, catering guests often spend $500 or more per order. But catering requires a completely different relationship and business model than regular dine-in service. We gathered top industry leaders to discuss the trends surfaced in our 2025 State of Digital Report.

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