Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. environments and are now seen everywhere from fine dining to counter service and everywhere in between. Mark Hoefer, General Manager, Le Bilboquet Atlanta.

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Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? These are just two examples of how restaurant chains are blurring the lines with non-traditional competitors.

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Fast Casual Customer Service Sustainability Customer Experience 189

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

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2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. million times per month.

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Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022.

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Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. Fast food reigns supreme.

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2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

DECEMBER 22, 2022

Patience and grace go a long way right now, when dining out. . Many are at a point where they feel they can’t raise prices higher—fast casual doesn’t have the pricing band that a fine dining restaurant will have, for example—which means looking for more efficiencies in the business and service. .

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Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. And during the current climate, it has become more important than ever.

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Fast Casual Food Safety Loyalty Program Customer Experience 164

Aaron Allen & Associates

MAY 3, 2024

Restaurant Advisory Services … BUT SOME CASUAL DINING RESTAURANT CEOs ARE USING THE RIGHT STRATEGIES TO BOOST SALES… The casual dining sector recovered in 2023, and many chains recorded healthy same-store sales growth (leading the pack were Texas Roadhouse, Maggiano’s, and Kura Sushi USA). How are they doing it?

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7 Shifts

DECEMBER 16, 2020

Here’s how they evolved their operations to sustain their business during the pandemic. Outdoor dining One way they evolved their operations was by taking advantage of San Francisco’s new shared spaces program to extend their dining outdoors in order to keep revenue up. Everybody wants their food at the same time of day.

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Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. As seen first with many fast casual chains, we expect more differentiated benefits packages to continue to emerge as a way for restaurants to fill much needed open positions.

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The Restaurant Times

OCTOBER 3, 2023

In this article, we explore the fascinating insights derived from this episode of Restrocast by Ashish Tulsian featuring Karl Goodhew, offering a glimpse into the captivating transformation of a retail tech leader into a visionary figure in the world of fast-casual dining. From leading software engineering at Macy’s Inc.,

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Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Black Box Intelligence

NOVEMBER 17, 2022

Despite the declining guest counts, the primary driver behind the industry’s sustained increase in sales remains the unusually high average check growth. Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual.

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Front of House Fast Casual Back of House Fine Dining 74

Restaurant Clicks

MAY 6, 2021

Fare Well is a “retro chic” casual dining restaurant that offers patio dining as well as takeout. While all locations of Plnt Burger are fast casual, this location allows friends to gather in a relaxed environment. VegZ is a casual restaurant that serves up Indian inspired vegetarian cuisine. Order Online.

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Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. The latest research was based on a survey of 1,508 American consumers.

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2021 Fast Casual Mobile Ordering Social Media 170

Restaurant Clicks

JUNE 27, 2021

Finding the best seafood in any city is an absolute must to enhance your dining experiences. With a focus on sustainability, BlackSalt curates their menu to provide the freshest seafood available. BlackSalt is THE place to bring out of town family and friends to dine at in the Washington, D.C., check out my list below!

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Fast Casual Casual Reservations Front of House 126

Focus POS

JANUARY 16, 2020

Because Gen Z also loves to dine out frequently, specifically in large groups and are of the “snap first, eat later” generation—meaning they share their every move on social platforms particularly Snapchat and Instagram. They are highly niche, localized individuals that sustain higher engagement rates than their macro-influencer counterparts.

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Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving.

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Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

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2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

JULY 30, 2021

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken. KFC Foundation Launches MyChange.

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Modern Restaurant Management

DECEMBER 21, 2020

The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. Dining areas will shrink. Drive-thrus are king, and dining rooms are shrinking. The pandemic changed that.

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Future Food

JUNE 27, 2023

This may include fast-casual eateries, cafés, food halls or food courts in larger precincts, and even elevated dining. Many employees (and their employers) prioritise healthy eating and sustainability as part of their workplace routine.

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Modern Restaurant Management

DECEMBER 28, 2020

We also think there will be a greater focus on sustainability efforts throughout the industry. We also think there will be a greater focus on sustainability efforts throughout the industry. We celebrate this as it benefits us all when brands focus on sustainability. Here are their responses. To read part one, click here.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Future Food

SEPTEMBER 6, 2023

Highlighting the Challenge While not all cost of living pressures affect the consumer segments in the same way, the current range and depth of cost pressures across the Australian economy has started to make an impact on F&B spend, eating out and sustainability of F&B businesses.

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Hospitality Loyalty Program Retail Food 78

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Here are their insights. You order online and receive a code.

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2022 Food Supply Back of House Kitchen Safety 180

Future Food

SEPTEMBER 4, 2023

Highlighting the Challenge While not all cost of living pressures affect the consumer segments in the same way, the current range and depth of cost pressures across the Australian economy has started to make an impact on F&B spend, eating out and sustainability of F&B businesses.

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Hospitality Loyalty Program Fast Casual Food 78

The Restaurant Times

JULY 6, 2023

David’s early career in the restaurant and hotel industries included working with and for some of the most iconic brands and leaders in their respective industries, where he learned how to strategically accelerate sustainable brand expansion. David Bloom is the Chief Development and Operating Officer of Capriotti’s and Wing Zone.

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Franchise Franchising Fast Casual Casual 52

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. In addition, table ordering systems such as tablets have also streamlined payment processing, while self-service kiosks have increased the convenience of dining out (can increase your sales). .

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Customer Experience Ordering Mobile Ordering Front of House 105

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Dining as a Personalized Experience.

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7 Shifts

JANUARY 23, 2020

Live-work-dine neighborhoods do not generate enough outside traffic to sustain a business if it is not designed correctly” — Daniel Reed Hospitality 2. Are you opening a restaurant in 2020? Congrats! ?? And good luck. It’s going to be the ride of your life. Advice for opening a restaurant from restaurateurs 1. Hiring/staffing ??

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2020 Hiring Cash Management Education 335

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. The key to the industry's recovery will be the strength of each daypart. foodservice industry. Visits at P.M. ” 2.

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2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

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2020 Fast Casual Point of Sale Online Ordering 196

Apicbase

SEPTEMBER 23, 2022

You may not have noticed, but some brilliant restaurant chains and franchises are shaking up the dining culture of the Nordic countries, both with new concepts and by revamping old ones. These restaurants are scaling fast, and quite often venture far beyond their country of origin. Fast Casual Restaurant. Scandinavia.

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Restaurant Clicks

OCTOBER 9, 2021

Whether you want Asian, Italian, or American, and whether you want a fancy, high-end meal or a casual, rowdy meet-up, food in Ann Arbor doesn’t disappoint. Knight’s Steakhouse is a family-friendly, casual dining experience that is accessible to all budgets. Best Restaurants in Ann Arbor.

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Restaurant Clicks

OCTOBER 9, 2021

They offer outdoor seating on a first-come-first-serve basis, and it makes for an even better dining experience. The setting is festive, but you can also enjoy a casual date as well. It’s always hard to choose where to eat in Wilmington, simply because a lot of the eateries are close together in certain districts. Order Online.

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Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. An Uncertain Start to 2020? Same-store sales growth was -2.1

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2020 Point of Sale Online Ordering Consumer Goods 110