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According to Statista , the global online food delivery market size was valued at $151.5 billion in 2021 and the meal delivery market is expected to reach more than 192 million users by 2029. However, this increase in digital ordering and card-not-present transactions has skyrocketed their processing rates.
With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. This way, you won’t need to code your site from scratch.
Is online ordering inefficient? Too many missed reservations? A smart reservation and waitlist system can help. Experiencing over-ordering or last-minute shortages? With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service.
The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobileordering, restaurant apps support operations in ways that were never available before.
Delivering Consistent Experiences Across Each Touchpoint Whether a diner chooses to order and eat onsite, go through the drive-thru, or complete a mobileorder pick-up, delivering a consistent experience across touchpoints is vital to ensuring customer satisfaction and loyalty. Here are a few areas restaurants should focus on.
77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. If you dont have a website, that means over three-quarters of the people near your restaurantyour potential customerswill never come in or place an order because they have no way to find you when theyre looking for a place to eat.
With a few key optimizations, your restaurant can rank higher on Google, get noticed by people searching for places to eat, and ultimately drive more foot traffic and online orders. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Leave us a review on Google!
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits.
A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.
In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.
Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Starbucks’ deal with Empower Delivery fits the acqui-hire framework. The coffee giant is licensing the company’s order fulfillment tech while also bringing aboard Empower’s six engineers.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion transactions and $67 billion in sales in 2024.
This includes setting up online ordering and delivery systems, releasing mobile applications for reserving tables, and digitizing their menus. For example, many restaurants have adopted new digital transformation strategies to meet the needs of modern customers.
Creating a user-friendly, mobile-optimized reservation system helps to lower friction points that could otherwise deter return business. Online ordering systems that retain past orders simplify the takeout and delivery process, therefore motivating your customers to return for ease.
If your site is clunky, hard to navigate, or missing basic features like a prominent online ordering button, your potential customer will bounce because diners have little to no tolerance for friction or confusion when theyre looking for food. 77% of diners visit a restaurants website before they dine in or order takeout or delivery.
This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). titled Chili’s and Texas Roadhouse: Full-Service Success in 2024. .”
An online ordering system is table stakes for every restaurant these days. But if you're still on the fence about implementing online food ordering software at your establishment, take a look at some of the latest stats from the National Restaurant's Association's 2025 State of the Restaurant Industry Report.
Ever noticed how ordering your favorite meal has become as easy as pie? That’s the magic of online food ordering systems. The benefits of online food ordering system go beyond convenience. Enhancing Customer Convenience Easy Ordering from Anywhere Imagine craving that cheesy pizza while binge-watching your favorite show.
Whether you’re connecting loyalty programs, online ordering, or inventory tools, open APIs make it possible to tailor your POS to match your exact operational needs. Customers can order online as a guest or create a profile, then order the food through their preferred delivery platform, pay, and anticipate delivery.
The restaurant industry has been inundated with challenges from inflation, staffing, delivery services and guest experience. This includes ringing up sales, tracking, and ordering. Time reduction is possible since it isn’t necessary to visit several areas of the restaurant to place a taken order.
reCaptcha v3 Integration: Enhancing fraud prevention on Digital Ordering platforms. Reserve Redesign: A sleek new interface for SpotOn Reserve , a commission-free reservation and table management platform, streamlining reservations and waitlisting.
Creating customizable prix fixe menus for groups with easy online ordering. Enhancing Takeout & Delivery Profitability with Smart Tech With the rise of off-premise dining, restaurants must optimize their takeout and delivery programs. Integrating POS systems with delivery platforms for seamless order tracking and management.
From real-time inventory tracking to mobileordering and multi-location management, the right POS helps restaurants grow faster and operate more efficiently. Toast : Designed for restaurants, offering tableside ordering, inventory management, and a free starter plan with 3% payment processing. Thats where Lavu leads the way.
For example, Toast reserves the right to change its terms of service without advance notice: “Toast’s contract states that it can update or modify terms of service at any time, and continued use of the services after the effective date of such changes constitutes acceptance.” Plan ahead by setting up alternative solutions.
. – Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fast casual restaurants went from primarily dine-in business to mostly takeout and delivery models.
San Francisco, CA – June 16, 2025 — SpotOn, a leading restaurant management system, today announced GoTo Place (GoTo), the new mobile-first ordering channel, bringing together the power of integrated online ordering , loyalty , deals , waitlist, reservations , and push notifications to engage guests.
"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.
MobileOrdering and Tableside Service Guests today expect fast, flexible service. With mobileordering capabilities, your staff can take orders tableside using tablets or handheld devices. This reduces order errors, speeds up service, and keeps your team on the floor where they’re needed most.
Sustainable packaging, reusable materials, and zero-waste practices will be the norm for takeout and delivery services. From AI-powered reservations and ordering systems to personalized recommendations, technology will be used to make the dining experience more convenient, seamless, and enjoyable.
Off-Premises Dining Is Essential Nearly 75 percent of all restaurant traffic now happens off-premises—meaning that almost three out of four restaurant orders are taken to go. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.
The food delivery company said Wednesday that it has acquired Symbiosys, an ad tech company, in a deal valued at $175 million. These ads will direct back to a restaurants’ DoorDash ordering page. In the future, they could also link to a restaurants’ own website if they use DoorDash’s Storefront online ordering system, Samolis said.
During one Friday dinner rush, a local pizzeria watched orders pile up until their kitchen nearly crashed. When rain starts falling, deliveryorders start flooding in. Their delivery profits jumped 23% with zero customer complaints. One family restaurant was drowning in deliveryorders before they got smart about pricing.
Far more than just tools for processing payments, today’s POS platforms are intelligent, cloud-connected hubs that streamline everything from order management to real-time analytics. POS systems have gone through significant changes similar to other types of technology towards simple, seamless, and mobile solutions.
Some great examples for restaurants are: How often the customer orders. What the customer orders. Which of your locations the customer orders from most. What the customer orders. How the customer prefers to order (for delivery, for pick-up or to dine-in). How long it takes your team to prepare an order.
Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. The people that answer the phone for takeout orders are now your frontline for customers. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders.
Automation tools also provide value through mobileordering apps, AI solutions, digital reviews apps, and online reservation software. MobileOrder Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.
It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any special services you're offering like curbside pickup or no-contact delivery. The Power of Mobile-First Design.
and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners. When was the last time you placed an order in a restaurant app for curbside pick-up?
Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.
With the pandemic overhauling the restaurant industry in every way, 53 percent of adults now say purchasing takeout or delivery food is essential to their daily lifestyle. Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone.
Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Whether they’re waitstaff, sous chefs, or delivery drivers, frontline workers are the backbone of the restaurant industry.
It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. How Can Businesses Fulfill the Evolving Consumer Expectations?
You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.
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