Modern Restaurant Management

OCTOBER 14, 2021

Additionally, there’s a chance for businesses to capitalize on the growing takeout and delivery trends. Many chefs have gone so far as to launch smaller projects, sometimes out of existing restaurants, that embrace delivery and takeout. Keeping Pace with Consumer Behaviors. What behaviors might affect success?

Information 178

Information Consumer Goods Customer Experience Kitchen Safety 178

Modern Restaurant Management

DECEMBER 16, 2020

This marks the first time the restaurant industry and third-party delivery companies have come together to create guidelines and culminates a year-long effort by the Association to develop national policies based on the experiences of restaurant operators of all sizes. & Canada. ”

Delivery 186

Delivery Food Safety Online Ordering Food Order 186

Modern Restaurant Management

JULY 7, 2020

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment.

Delivery 203

Delivery Social Media Online Ordering Restaurant Law 203

Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. What does the delivery customer expect now? Delivery customers want restaurants to follow CDC guidelines (and be vocal about it!). Delivery customers want restaurants to communicate (well and often!)

Delivery 201

Delivery Food Safety Mobile Ordering Customer Experience 201

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 Delivering Success with Ghost Kitchens.

Delivery 164

Delivery Kitchen Safety Social Media Online Ordering 164

Goliath Consulting

AUGUST 2, 2022

The restaurant industry saw a significant increase in delivery and takeout during the COVID-19 lockdown. However, most restaurants were still getting more delivery orders than ever. Restaurants found that ramping up their delivery services had mitigated some of their losses from in-person dining during 2020 and 2021.

Delivery 78

Delivery Online Ordering Food Website Management 78

Cheetah

NOVEMBER 4, 2021

On October 5 a new bill was approved by the governor of California requiring 3rd party delivery apps to be more transparent about charges and tips. Can restaurants reshape their relationships with 3rd-party delivery apps for the better, or will they be buried under incomprehensible charges and over-itemized bills?

Delivery 148

Delivery Cash Management Restaurant Law Mobile Ordering 148

Focus POS

APRIL 16, 2020

Though your regular in-house dining may be closed down, you can leverage pickup and delivery services to stay in business while ensuring the safety of employees and customers alike. . Set up Designated Pickup and Delivery Space. This can also streamline your pickup and delivery operations. . Download our FocusON brochure.

Delivery 160

Delivery Front of House Mobile Ordering Download 160

Rocket Fuel

JANUARY 26, 2024

We’ll just come out and say it: Restaurant operators are losing money to third-party delivery service providers. And with delivery channel growth up 1,343% since 2019, delivery doesn’t seem to be going anywhere. Delivery loss 101 What is delivery loss? There are two common forms of delivery loss: 01.

Delivery 52

Delivery Back of House Customer Service Technology 52

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. Keep delivery cars clean and provide drivers with disinfectants to help them keep their cars clean.

Delivery 149

Delivery Hiring Transportation Food Safety 149

Modern Restaurant Management

APRIL 16, 2020

As you shift the way you do business and try to stay operational amid coronavirus, it’s critical to find ways to promote your offers and let customers know you’re still open for business, even if you’re focused solely on serving customers through takeout, delivery and/or curbside. Show Your Human Side.

Delivery 209

Delivery Marketing Online Ordering Customer Service 209

Modern Restaurant Management

MARCH 24, 2020

Should I pivot my business model and start offering delivery? But is delivery something you should pursue? But is delivery something you should pursue? First question: before the current crisis, had you ever considered delivery for your customers? Next, let’s take a look at the logistics of delivery.

Delivery 124

Delivery Point of Sale Online Ordering Insurance 124

Squirrel Systems

NOVEMBER 2, 2023

While third-party reservation and food delivery services offer convenience and increased visibility for restaurants, they also have several drawbacks. These services handle customer inquiries, bookings, and delivery, which can lead to a disconnect between the restaurant and its patrons.

Reservations 52

Reservations Delivery Customer Service Customer Experience 52

Restaurant365

APRIL 14, 2020

However, especially if you are making the sudden shift to delivery only, staying on top of your restaurant food inventory is one of the most important things you can do to keep your business in operation. Keep a lower stock inventory for delivery only. Schedule consistent restaurant food inventory audits in advance.

Inventory 109

Inventory Delivery Management Management 109

Deliverect

APRIL 1, 2020

Restaurants today have only two options: they can stay open by offering online delivery and/or takeout, or close up shop and wait for the proverbial storm to pass. Online food delivery has been skyrocketing in the past few years, so many restaurants already have a solid delivery model in place. already pay upfront and online.

Delivery 91

Delivery Food Online Ordering Food Safety 91

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. Among the key findings in the report: Third-party delivery is up 29.8

Mobile Ordering 52

Mobile Ordering Delivery Operations 2023 52

Foodable

AUGUST 31, 2021

Listen to "The Future of the Delivery Space | Season 4, Vol. In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Marty Hahnfeld , Chief Customer Officer at Olo , to explore the future of delivery. 10: Olo" on Spreaker.

Delivery 86

Delivery Front of House Hospitality Hotels 86

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

7 Shifts

JANUARY 11, 2021

We’ve also included resources from the City of New York for information and assistance, as well as some articles from 7shifts that we believe will be useful. Review Updated NYC Guidelines for street structures The heated outdoor setup for diners at Ruby's Cafe Set Up Third-Party Delivery and Pickup to Win ??

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

The Restaurant Times

APRIL 7, 2021

Even prior to last year’s COVID-19 flux of delivery orders, individuals were increasingly replacing carryout orders with deliveries, 21% are making this switch to home drop-offs according to a survey done by Restaurant Business. Not having to allocate funds to delivery can be extremely helpful when a business is first starting out.

Delivery 102

Delivery Ordering Tip Distribution Customer Service 102

Modern Restaurant Management

JUNE 5, 2023

ChatGPT, a chatbot based on GPT-3 and GPT-4 technology, can also be trained on a central database with information about local menu availability, opening hours, events, location information and more, resulting in a human-like conversation with a customer.

Dine-in 186

Dine-in Customer Service Customer Experience Inventory 186

The Food Corridor

MAY 7, 2020

Two common themes are food businesses transitioning to online ordering for delivery or curbside pickup, and others turning to an ecommerce model. So we’ve endeavored to collect all the best information and give you some helpful tips to change up your game. Transition to Food Delivery or Ecommerce. Delivery Logistics.

Delivery 98

Delivery Food Online Ordering Email Marketing 98

Restaurant365

MARCH 25, 2020

As many restaurant operators transition from dine-in service to delivery and takeout service only, there are many operational decisions to make. However, if you determine that pivoting to a takeout/delivery only model is the best business move for your restaurant business, these 12 tips could help ease your transition.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

7 Shifts

FEBRUARY 4, 2021

From paper schedules and lineups around the block, to 7shifts and delivery-only doughnuts, it’s safe to say that Beechwood has evolved a lot in recent years—mostly thanks to COVID. Overall, Book and her management team make roughly seven announcements per month to keep their staff informed. Everything was kind of sparse coming in.

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

DECEMBER 18, 2023

The Future of Third-Party Delivery Apps Food delivery has become a consumer expectation, but not every restaurant has the infrastructure to make their own deliveries. 50 percent of survey respondents said that third-party delivery is a net positive because it increases restaurant sales.

2024 198

2024 2023 Back of House 2022 198

Modern Restaurant Management

MAY 13, 2024

To stay in the know, 46 percent of today’s diners want the ability to view their loyalty point balance, 48 percent want to place a delivery request and 56 percent want to track their order from their mobile device. The Index revealed 57 percent of consumers have canceled a delivery order after seeing the additional fees.

Pricing 193

Pricing Loyalty Program Mobile Ordering Customer Service 193

Modern Restaurant Management

MARCH 24, 2020

Restaurants that spent the first weeks of the pandemic reassuring customers that they had expanded cleaning protocols are now shutting their doors and shifting to takeout and delivery models that have their own safety challenges. Since the company was founded in 2009, all of their drivers always start their day at a Delivery Dudes driver hub.

Food Safety 163

Food Safety Delivery Food 2009 163

Restaurant Clicks

MARCH 4, 2020

Ordering food in is more popular than ever, and with food delivery apps , it’s easier than ever. The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however.

Delivery 98

Delivery 2020 Food Online Ordering 98

Cheetah

MAY 1, 2020

In an effort to help San Francisco restaurants stay afloat in this unstable economic reality, Mayor London Breed has recently capped the fees food delivery apps can charge restaurants at 15%. “In The time has come to drop the apps and set up your own delivery system that will be profitable now and in the future.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

Modern Restaurant Management

JULY 28, 2022

Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information. Customer information is the personal information of each of your customers.

Loyalty Program 204

Loyalty Program Mobile Ordering Email Marketing Online Ordering 204

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Bingage

JULY 18, 2020

So, it makes the best feel for online food delivery businesses to capitalize on online resources by reaching out & connecting with the audience on numerous digital marketing channels. Restaurants can receive online orders for pickup or delivery directly from Google Search, Maps, or the Assistant. More info is here.

Delivery 98

Delivery Social Media Marketing Online Ordering 98

Foodable

FEBRUARY 8, 2022

Listen to "The Current State of the Delivery Market | Season 6, Vol. Frischling asks Alamgir what the current state of the delivery market is looking like from a growth perspective and he says, they are studying companies in China, specifically BingoBox. 4: Lunchbox" on Spreaker.

Delivery 90

Delivery Marketing Hospitality Food Order 90

Lavu

FEBRUARY 28, 2020

Indeed, online ordering and delivery systems are slowly becoming a norm as more restaurants adapt to this business model. Online ordering and delivery in the restaurant industry are being driven by the readiness of the online market. Specifically, online ordering and delivery is gradually becoming a norm among restaurants. .

Online Ordering 85

Online Ordering Delivery Ordering Point of Sale 85

Deliverect

FEBRUARY 19, 2021

Food delivery and off-premise dining are more popular than ever. This means that many restaurants in the US, Canada, and Downunder are new to delivery, or are expanding their off-premise offerings. The more delivery partners you can get on board with, the larger the market you can reach and the more potential revenue you can bring in.

Delivery 78

Delivery Sustainability Marketing Download 78

7 Shifts

MAY 1, 2020

However, pivoting your business model to takeout and delivery is not always the best—or only—option your restaurant has to boost sales during this time. Available from our sister restaurant @unasaskatoon for pickup or delivery. Alcohol delivery ?? You don’t have to be a brewery or bar to get into the delivery game either.

FOH 364

FOH Online Ordering Delivery Food Supply 364

Modern Restaurant Management

SEPTEMBER 15, 2023

Handle Online Ordering and Delivery Management Payments from guests who have dined at your restaurant or who want to get food to go aren't the only concerns when your POS system isn't working. Your delivery management and online ordering will also be impacted. The result is lost revenue and unhappy guests.

POS 204

POS Front of House Cash Management Online Ordering 204