Modern Restaurant Management

DECEMBER 19, 2024

As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. According to Statista , the global online food delivery market size was valued at $151.5 According to Statista , the global online food delivery market size was valued at $151.5

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

JUNE 2, 2025

Following up with Attest, Modern Restaurant Management (MRM) magazine secured further insights from Sam Killip, VP of Customer Success. What should restaurant operators take away from these results to meet guest expectations? In what ways can restaurant operators rework menus to be responsive to guests and hopefully profitable?

Menu 428

Menu Innovation Loyalty Program Fast Casual 428

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

ChowNow

FEBRUARY 12, 2025

This guide will teach you everything you need to know about getting started with restaurant marketing. By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

OCTOBER 21, 2024

A manager who can adapt to new trends, customer needs and operational challenges will ensure the restaurant continues to stay competitive in their market. Management acts as a bridge between staff, customers and leadership, to ensure everything works as one functioning body. So, focus on these attributes.

Hiring 419

Hiring Management Management Dietary Restrictions 419

Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

MARCH 27, 2024

Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Why prioritize the customer experience?

Customer Service 474

Customer Service Loyalty Program Customer Experience Employee Relations 474

Modern Restaurant Management

MAY 30, 2025

With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. This is true for businesses operating in office settings just as much as in restaurants, supermarkets, and other settings where businesses have daily contact with consumers.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

OCTOBER 15, 2024

Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. While the rate of job openings for hotels and restaurants has fallen recently, the restaurant sector is struggling to fill positions, reflecting a deeper issue within the labor market.

2024 414

2024 Customer Service Hiring Hotels 414

Modern Restaurant Management

DECEMBER 20, 2024

It's important for operators to ensure they are abiding by the law and compensating the creators and rights holders. What should restaurant operators know about music licensing? Why do you think so many operators are unaware of licensing fees? The misuse of these personal music services can put the business at risk.

License 221

License Operations Fine Dining Customer Service 221

Modern Restaurant Management

JANUARY 30, 2025

Marketing agency Thought For Food & Son has been doing a lot more than just think about food for 20 years. “As we celebrate this milestone, it’s inspiring to see the next generation bring fresh energy and innovative ideas to the table, ensuring we remain a leader in food marketing for years to come.”

Social Media 386

Social Media Innovation Sustainability Marketing 386

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. And the digitization of operations over the past few years means that the industry is getting better at capturing that data. Data, Data, Data.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 23, 2024

These changes are driven by a combination of consumer demands, technological breakthroughs, and the industry’s need to adapt to economic and operational challenges. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

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2025 Hospitality Bar Customer Experience 346

Goliath Consulting

MAY 1, 2025

For restaurants, social media marketing is more than just posting food photos. Its a strategic tool to attract new customers, build brand loyalty, and create memorable experiences that keep people coming back. Respond to DMs, thank customers for tagging you, and acknowledge both compliments and complaints.

Social Media 195

Social Media Marketing Email Marketing Influencer 195

Modern Restaurant Management

APRIL 14, 2025

To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer. Guests are significantly pulling back their discretionary spending, which is directly influencing when, how, and what they choose to order at quick-service and fast-casual restaurants.

Loyalty Program 332

Loyalty Program 2025 Fast Casual Mobile Ordering 332

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. A good labor cost percentage to shoot for is between 20%-30% , depending on your service style and local wage laws. Are you overstaffed on slow days?

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Restaurant Business

JUNE 13, 2025

Starbucks’ latest gambit to improve operations? By Heather Lalley on Jun. 13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025.

Operations 227

Operations Leadership 2025 Fast Casual 227

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. Meaning it doesnt matter how busy or slow you are, these restaurant operating costs dont change.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. Recent experiments with pricing strategies, such as summer value promotions, yielded lukewarm results, leaving operators questioning the best approach to menu pricing.

Pricing 446

Pricing Food Airlines Point of Sale 446

Modern Restaurant Management

OCTOBER 14, 2024

In the modern dining landscape, where convenience and customer experience are paramount, restaurants increasingly rely on electronic payment systems to facilitate transactions. For restaurants, especially those operating on thin margins, these fees can influence pricing strategies, profitability, and even operational decisions.

Cash Management 322

Cash Management 2023 Customer Service Influencer 322

Goliath Consulting

APRIL 22, 2025

The restaurant experience isnt just about great service and ambianceits deeply tied to ingredient sourcing and food costs. tariffs on the horizon, many restaurant operators are bracing for change. Seasonal or rotating menus may become more common as operators navigate fluctuating costs. With new U.S.

Seasonal Menu 339

Seasonal Menu Sourcing Beverage Pricing 339

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. Strengthen Recruitment and Retention Efforts The labor market remains highly competitive, making proactive recruitment and retention strategies top priorities.

2025 449

2025 Restaurant Law Audits Recruiting 449

ChowNow

APRIL 15, 2025

Think of them as your restaurants vitals: they help you monitor the health of your business in real time, so you know where to adjust operations before problems become expensive. Lets dig deeper into the 11 Key Performance Indicators every restaurant operator should track and know. Too many people on the floor?

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. Let’s explore 26 proven online marketing strategies to help your restaurant thrive. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

FEBRUARY 25, 2025

No longer are customers relying solely on traditional keyword-based searches for terms like “restaurant near me”; instead, they’re using natural, conversational language to find exactly what they want. Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

MARCH 20, 2025

Inefficient Operations and Workflow One major hurdle that can slow down the growth of your catering business is inefficient operations and workflow. The impact of these operational inefficiencies is far-reaching. To tackle these issues, it’s crucial to invest in technology solutions that streamline your operations.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. Here are my top tips on driving streamlined operations that generate results.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Staff scramble, customers grow impatient, and suddenly, a busy night turns into chaos. Overworked employees and impatient customers.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

DECEMBER 27, 2024

While October showed signs of hope (YOY quick-service restaurant (QSR) traffic was positive for the first time in two years), we expect consumers will be cautious in 2025. Recurring customers. Promotions and discounts attract customers, but they’re often short-lived. Some customer segments will continue to dine out.

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2025 2024 Point of Sale Customer Experience 471

Perfect Daily Grind

JUNE 15, 2025

Current market challenges mean it’s never been harder to operate a coffee business – and this includes marketing and branding. High and volatile green coffee prices , along with increasing operational costs, are creating a more competitive market. Print and offline marketing remain crucial tools.

Marketing 144

Marketing Email Marketing Social Media SEO 144

Modern Restaurant Management

OCTOBER 23, 2023

With the fierce competition in the food industry, a well-thought-out pre-launch marketing strategy is crucial to ensure your restaurant gets the attention it deserves. Ultimately, your restaurant's website is often the first point of contact between you and potential customers, and it’s more than likely it will be viewed on a phone.

Fine Dining 520

Fine Dining Marketing Social Media Influencer 520