Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Music Drives Dining Performance Music is the invisible host. It greets guests, sets the rhythm of service and quietly guides spending. billion on celebrations this year.

License 251

License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. This will collect post-dining feedback from guests, givingrestaurants comprehensive insights into the guest experience.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

MAY 9, 2025

Introduction: The Charm of French Bistro Culture At the heart of French bistro culture lies an effortless charm that transforms dining into something personal and profound. Unlike larger, formal dining establishments with starched linens and sprawling menus, bistros offer a relaxed intimacy that swaps stiff elegance for a warm, lived-in feel.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

ChowNow

JULY 11, 2025

Just like banks debate on whether or not to lend you money based on your credit history, customers will decide whether or not to eat at your restaurant based on your overall Yelp rating. You can’t control your online reputation if you’re not in the driver’s seat. If it’s outdated, it’s costing you new customers.

Customer Service 284

Customer Service Social Media Customer Experience Online Ordering 284

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 3, 2025

We're seeing a clear trend towards designs that can grow with the business – operators are incorporating signature elements (that are now business tools) that customers will recognize across locations. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Restaurant Clicks

JULY 22, 2025

29 – Drake’s BBQ Source: Drake’s BBQ Drake’s BBQ in Greenwood, Mississippi, is a trusted local spot known for its slow-smoked meats, generous portions, and steady service. . #29 Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts.

Back of House 158

Back of House Front of House Seasonal Menu Fast Casual 158

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience.

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Leadership Management Management Operations 195

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

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2025 Technology Loyalty Program Mobile Ordering 195

Restaurant Clicks

JULY 18, 2025

These are the places people keep coming back to, not just for the food but also for the experience and the way they treat their customers. Many reviews highlight the friendly service and how the staff makes visitors feel welcome, with some noting that the owner is often seen checking in with customers.

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Back of House Front of House Seasonal Menu Fast Casual 148

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations.

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Seating Mobile Ordering Customer Service Customer Experience 140

Restaurant Clicks

JULY 21, 2025

The setup is casual, with indoor seating and a bar that serves local craft beer. Every day at noon, customers are invited to stand for the National Anthem, which is a tradition that reflects the brand’s mission of honoring service. In this article, we’ve put together a list of the 30 best BBQ places in Virginia.

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Back of House Fast Casual Sourcing Casual 141

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MARCH 7, 2025

Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. Local restaurant SEO is the best way to attract new customers, and its easier than you thinkyou dont need to be a technical expert to start seeing real results.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

7 Shifts

NOVEMBER 24, 2024

With these hostess interview questions, you can find the right candidates with the perfect combination of technical and interpersonal skills to create a seamless dining experience. How do you balance seating arrangements to maintain fairness and efficiency? Describe a time when you had to handle a long line and impatient customers.

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. Set prices too low, and youre leaving money on the table. Your concept will play a factor in determining your goal food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in. First, ask what type of event would best fit your venue.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

The Rail

JANUARY 15, 2025

Space optimization techniques can improve operations and enhance the dining experience. Begin by observing how staff and customers navigate the restaurant at different times of the day. Begin by observing how staff and customers navigate the restaurant at different times of the day. Stackable chairs are great for quick storage.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

APRIL 15, 2025

If your Cost of Goods Sold is too high, your profit margins sufferno matter how packed your dining room is. You risk long wait times and a drop in service quality. Aim to keep labor costs between 20% to 30% of total sales, depending on your service style and local wage laws. Too many people on the floor?

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

ChowNow

APRIL 11, 2025

Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Bonus points if the interface is also customer-friendly, especially if you plan to use tablets for self-ordering or digital menus. Tablets are everywhere in restaurants these days, and with good reason.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Restaurant Clicks

JULY 23, 2025

Fried pies and other rotating desserts are also available, adding a sweet option for those dining in or taking out. Customers often talk about the friendly service, clean setup, and how consistent the food is each time they visit. Arkansas is known for its deep roots in barbecue culture.

Back of House 146

Back of House Fast Casual Seasonal Menu Sourcing 146

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 182

Fast Casual Front of House Back of House Leadership 182

ChowNow

FEBRUARY 28, 2025

Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

MAY 30, 2025

Bad restaurant reviews might hurt in the moment, but every one of them is an opportunity to set things right with a disgruntled customer, get insight on how to improve your operations, and turn a negative experience into a chance for growth by showing future customers you care about their dining experience. And speed matters.

Operations 195

Operations Customer Experience Customer Service Dine-in 195

Restaurant Clicks

JULY 18, 2025

The service is friendly, and the atmosphere is casual and relaxed. The setting is casual and pet-friendly, with outdoor seating that makes it easy for people to bring their dogs. The service is fast, the portions are filling, and the prices are fair, which keeps regulars coming back.

Seasonal Menu 148

Seasonal Menu Fast Casual Sourcing Back of House 148

SpotOn

JANUARY 14, 2025

Occupying only 900 square feet, with a chef’s table for on-premise dining, Soup’d Up is not like other restaurants. Thanks to accessible reporting from Soup’d Up’s quick service restaurant POS , Gordon knows what’s popular and lets those numbers steer her daily menu.

Front of House 98

Front of House Operations Back of House Seasonal Menu 98

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. But again: how do you know which ones deserve your attention? Add high-quality photos. family-friendly,” “vegetarian options”) 2.

Website Management 195

Website Management SEO Book Customer Experience 195

Future Food

NOVEMBER 27, 2024

From the rise of AI to the increasing popularity of experiential dining, businesses are adapting creatively to meet new consumer demands. Hospitality businesses that were exposed to reduced consumer discretionary spending, higher operational costs and increased costs of servicing debt were most likely to be at risk.

Hospitality 78

Hospitality 2025 Food Back of House 78

Restaurant Clicks

JULY 24, 2025

Every region adds its own touch, and each place has built its name through word of mouth, steady quality, and loyal customers. Every region adds its own touch, and each place has built its name through word of mouth, steady quality, and loyal customers. Across the state, you’ll find all kinds of BBQ spots that locals swear by.

Fast Casual 147

Fast Casual Seasonal Menu Back of House Sourcing 147

The Rail

JUNE 26, 2025

By Ellie Gabel, Contributor Plumbing problems can shutter your dining room faster than a bad Yelp review. A grease-packed trap, a mineral-clogged sink or a backed-up restroom line is all it takes to halt service and trigger health code nightmares. Here’s what you can do to prevent these common restaurant plumbing nightmares.

Front of House 130

Front of House Back of House Customer Service License 130

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn Greenlanes have no dine-in seating. Every now and then, Greenlane customers might find the 6-foot, 6-inch person working the drive-thru window looks a lot like Tampa Bay Buccaneer tight end Rob Gronkowski. We like to surprise the customers, especially after we open a new location.

Fast Casual 159

Fast Casual Leadership Mobile Ordering Casual 159