Customer Service Delivery Dine-in Food Order 
Modern Restaurant Management
MAY 23, 2023
Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.
7 Shifts
AUGUST 5, 2020
Even as many restaurants around North America reopen for on-premise dining, many customers will continue to opt for off-premise dining options. Delivery and takeout will continue to be important revenue streams for restaurants. We’ll show you how to deliver food and offer takeout while maximizing profits.
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Modern Restaurant Management
JUNE 5, 2023
When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.
Modern Restaurant Management
JANUARY 22, 2020
The food and restaurant industry has evolved dramatically over the years. Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Stay up to date and take note of these five notable customer service trends in the restaurant industry.
Modern Restaurant Management
FEBRUARY 1, 2022
Food that naturally travels well—chicken wings, burritos, Chinese food—was bound to have a leg-up. Food that naturally travels well—chicken wings, burritos, Chinese food—was bound to have a leg-up. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve
Modern Restaurant Management
JANUARY 28, 2020
Q: Would delivery work for my concept? A: Delivery –of all things– is a hot topic. Consumers demand it and the market has responded by offering several delivery options, from independent delivery companies to national firms. consumers order delivery or takeout once a week. Projected U.S.
Modern Restaurant Management
OCTOBER 15, 2020
As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.
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