Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They

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Innovation Loyalty Program Email Marketing Customer Experience 492

EATER

FEBRUARY 27, 2025

Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. All of them promise a seamless experience to the fast-food customer. But whats the cost of convenience? He wants the path of least resistance.

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Mobile Ordering Loyalty Program Food Food Order 206

Modern Restaurant Management

JANUARY 31, 2025

Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. ” A Year of Challenges U.S.

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Marketing Loyalty Program 2024 2025 221

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. And customers are responding.”

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Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. California.

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2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 22, 2024

Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.

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Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. It’s no surprise that music has a powerful impact on our emotions and overall satisfaction with an experience.

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License Loyalty Program Customer Experience Customer Service 473

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Why the buzz?

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2024 Loyalty Program Food Order 2030 492

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Why get a loyalty program? How to leverage restaurant loyalty programs?

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Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

APRIL 7, 2022

There was a time, not too long ago, when interacting with a brand—be it a retailer or a restaurant chain—was a fairly uncomplicated process. Delivering that seamless omnichannel experience has been especially essential for restaurant operators in the past two years. There was a single point of sale or channel.

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Mobile Ordering Email Marketing Customer Experience Loyalty Program 537

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. “Restaurants are embracing new channels for customers to interact with their business, effectively meeting them wherever they are. .”

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Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

JANUARY 12, 2021

Even before a pandemic spread across the globe in early 2020, customer experience (CX) was always key to the success of restaurant brands. A recent Deloitte report says 60 percent of guests indicate that a positive experience will cause them to dine at a restaurant more frequently. Meeting or Exceeding Customers’ Needs.

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Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

DECEMBER 21, 2022

Operations will continue to be simplified despite digital experiences expansion. In addition, we see the point of sales platform as taking on more of the master data management role of the business, and configuring all the content needed for any digital experience from a single platform.

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Modern Restaurant Management

SEPTEMBER 15, 2021

Retailers are having a tougher time each month, as well. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in.

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2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Personalization Drives Brand Loyalty. Can't touch this. Can't touch this.

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2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

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2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. The buying journey is how a customer makes the decision to eat at YOUR restaurant instead of someone else’s.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. While it's common for retailers to leverage an enterprise resource planning (ERP) system, it could also benefit restaurants. Leverage Reports to Improve Customer Experience.

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Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

OCTOBER 18, 2021

Now more than ever, restaurant and hospitality brands are crafting business models to accommodate at-home customers … So which platforms have football fans been turning to for their alcohol? Delivering beer, wine, and spirits straight to consumers’ doors, programs like these are dedicated to helping people drink better at home.

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Loyalty Program Online Ordering Mobile Ordering Beverage 493

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. Cheaper ingredients and smaller portions can take a toll on your customers loyalty, and thats a cost no restaurant owner can afford.

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Operations Online Ordering Customer Service Customer Experience 195

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools.

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Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

AUGUST 19, 2022

Coffee shops serve as early morning gathering places, restaurants provide a place where families reconnect, and shops selling retail goods keep lives running smoothly. People relish knowing they can enjoy familiar food, a consistent experience and, usually, affordable prices. New mover marketing. In 2021, more than 27.1 Census Bureau.

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Franchise Franchising Social Media Loyalty Program 492

Modern Restaurant Management

FEBRUARY 17, 2021

It offers insights into customer expectations to help restaurant brands navigate through what continues to be an uncertain consumer climate. Highlights from the report reveal: Restaurant customers are showing clear signs of pandemic fatigue. The current curbside experience is failing. QSR App Experience.

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2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. per card, according to the National Retail Federation (NRF). They were derided as lazy and impersonal.

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Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. More than half of those surveyed, 55 percent, said increasing sales is 2025’s top priority, followed by reducing costs and enhancing guest experiences. Franchise 2.0:

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Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. PopID accounts also tie to loyalty programs for automatic credit with every purchase.

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Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MAY 5, 2022

Cryptocurrency has real-world applications in the food industry, with restaurants using it to create new and exciting foods for their customers and find ways to use crypto as payments. The coffeehouse chain will become one of Bakkt's flagship retailers and embrace crypto through its payment app. Innovative Loyalty Schemes.

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Serving Loyalty Program Food Supply Point of Sale 472

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

7 Shifts

OCTOBER 22, 2024

72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community.

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Modern Restaurant Management

APRIL 17, 2023

Moreover, mobile applications for restaurant smart order provide such options as work with reserves and kitchen notification, payments accepting, work with combos and discounts (that can help restaurants to operate loyalty programs). The opportunity for brands to use apps to make experiences more personalized is huge.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Frequent hand washing following CDC guidance and food code.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. Smart Foodservice had 2019 revenues of approximately $1.1

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Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time.

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Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.

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Webinar Loyalty Program Online Ordering Social Media 463