Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

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2024 Loyalty Program Cash Management Customer Experience 215

Ken Burgin

FEBRUARY 13, 2024

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. What is the kitchen’s work culture like? How are creativity and input from the kitchen staff valued?

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Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

MAY 8, 2020

With restaurants pivoting to delivery only or curbside operations around the globe right now, getting this information to your customers is critical to spreading the word. Chatbots are everything from online simulations to Alexa, assistants who in this case are designed to help connect restaurants with customers around the clock.

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Food Safety Kitchen Safety Front of House Website Management 208

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

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2022 Food Supply Back of House Kitchen Safety 180

Future Food

NOVEMBER 7, 2021

As we have endured the past 18 months of the pandemic it is not accurate to say that Covid-19 has influenced the trends we will see and experience in the near future, as many trends were already starting to gather momentum, the pandemic has however accelerated their inevitability. ME&U contactless ordering. Day of the week Specials.

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2022 Food Supply Entertainment Hospitality 148

Deliverect

APRIL 20, 2020

Off-premises dining, like delivery, takeaway and curbside pickup, can fill this gap and remain an additional source of revenue for restaurants, even after measures have been lifted. Touchless customer service experience. Ghost kitchens. Mobile-ordering technology.

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Delivery Mobile Ordering Kitchen Safety Food 89

Modern Restaurant Management

JULY 30, 2021

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken.

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Franchise Franchising Fast Casual Point of Sale 203

Apicbase

DECEMBER 8, 2022

What will customers expect from food and hospitality brands? We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. That means: A beyond-great customer experience. Ghost kitchens open doors to customers.

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2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

JANUARY 12, 2022

Technology that helps kitchens manage and time orders from multiple channels will be key to keeping pace and ensuring diners stay happy and loyal.” Sustainability and healthy options rising in importance. Diners can also expect to see more ghost kitchens. ” What Restaurant Employees Want at Work.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Open for Business

MAY 19, 2023

Innovations like AI, robots , and even QR codes can help restaurants succeed by keeping labor costs down while still delivering on guest experience. Digital kitchen display systems could make paper tickets obsolete. Bella saves time and money by running food to tables and takeout orders to waiting customers.

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2023 Hospitality Loyalty Program Email Marketing 78

The Restaurant Times

FEBRUARY 19, 2022

low customer inflow. While running a restaurant business sounds ambitious, it’s important to plan your restaurant’s to generate traction, get customers and build your name in the hospitality industry. Cannot Retain Customers. Customers are everything in the restaurant business. Source: The Daily Meal.

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Kitchen Safety Food Safety Social Media Customer Service 52

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

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Franchise Franchising Loyalty Program Kitchen Safety 154

Kounta

JANUARY 9, 2020

Carrying cash is getting increasingly unpopular and there are many contributing factors behind this trend — including personal safety, inability to track your transactions, or simply conditioning of the time. While ‘tap and go’ is already the norm for most customers, it will soon be the only mode of payment.

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Hospitality Cash Management Influencer POS 98

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. “Customers need the help of suppliers and distributors more than ever at the moment,” Crompton said. Visits at P.M. Top Restaurant Brands.

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2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

SEPTEMBER 15, 2021

Based on findings from a survey hosted on the Angus Reid Forum on behalf of Restaurants Canada, the report shares that on the positive side, Canadians are looking forward to returning to restaurants, so long as safety measures are in place. Paytronix Systems, Inc., A census-balanced panel of 2,072 U.S.

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2021 Loyalty Program Retail Online Ordering 178

The Food Corridor

MARCH 27, 2023

Introducing cloud kitchens , commercial facilities purpose-built to produce food specifically for delivery. These commissary kitchens are sometimes also known as ghost kitchens, shared kitchens , or virtual kitchens with the delivery-only food brands operating within them called virtual restaurants.

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Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Minimal Waste – Ono’s food truck is designed to be environmentally sustainable. The robotic kitchen runs on batteries instead of a diesel generator.

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Food Truck Customer Service Customer Experience Dietary Restrictions 126

The Restaurant Times

SEPTEMBER 27, 2021

It is often the only way that they connect with customers ordering from home. Thus, food delivery packaging needs to be as sustainable and efficient as it can. Customers were apprehensive about dining in at restaurants due to the outbreak of the deadly virus. Role Of Food Delivery Packaging In Gaining Back Customers’ Trust.

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Delivery Food Fine Dining Kitchen Safety 52

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. This handy list by US Foods can certainly help with packaging decisions.

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Take-out Innovation Food Safety Kitchen Safety 52

Goliath Consulting

NOVEMBER 8, 2021

The pandemic accelerated restaurant and bar trends such as ghost kitchens, e-commerce brands, and now alcohol delivery. After the yearlong quarantine, people are looking for more ways to be sustainable and consume a healthy diet. Many restaurants had the option of the customers go inside if they were wearing a mask.

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Beverage Seasonal Menu Consumer Goods 2021 60

The Restaurant Times

JANUARY 11, 2022

Restaurants were among the first enterprises to be slowed down, shut down, or slammed with never-before-seen safety standards. In the second quarter of the year, it was encouraging to see the immunization campaign gaining traction, which resulted in increased customer confidence. Source: ET Hospitality.

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2021 Kitchen Safety Food Safety Mobile Ordering 52

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

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Hospitality Food Consumer Goods Point of Sale 183

Aaron Allen & Associates

APRIL 2, 2021

As an investor, the key is finding the right partner to source opportunities that others don’t have access to — and to provide a team to support top-quartile value creation. Whereas the fund may have not a long history (as a fund, in most cases each team member has relevant deal experience), they are highly experienced in their industries.

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Food Truck Fast Casual Technology Back of House 59

EATER

FEBRUARY 24, 2021

Interest in gardening — in backyards and community gardens and on kitchen windowsills — skyrocketed last March. But many are having to adjust their processes to handle the rush, causing alarm among customers. We have increased our resources and capacity, so we are fully prepared to accommodate a sustained surge in demand,” he said.

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Online Ordering Food Order Front of House Food Safety 113

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

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Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

DECEMBER 19, 2023

Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Solutions that specifically targeted the guest experience, from ordering to payment to on- and offline interaction, took priority. – Christine Barone, President, Dutch Bros. – Joe Hand Jr.,

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2023 Front of House Customer Experience Customer Service 117

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. Keeping your dining and kitchen area clean is critical in keeping your employees and guests safe. I'm so sorry, I'm not doing that anymore.’ Book a demo to learn more.

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BOH FOH Food Safety Equipment 368

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

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2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

SEPTEMBER 14, 2021

Bill directs all operational and strategic planning and execution for the Applebee’s, Del Taco, MOD Pizza, Wendy’s and Olga’s Kitchen brands. Greg Fuchs serves as the Senior Facilities Manager for Applebee’s, MOD Pizza, Del Taco, Olga’s Kitchen and Wendy’s restaurants in the TSFR portfolio.

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Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Additional care should be taken to ensure that the sources of outside air have proper clearances from other building exhaust sources such as grease or toilet exhaust. Architectural Considerations in HVAC.

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Design Guest Recovery Consumer Goods Fine Dining 212

Apicbase

MAY 21, 2024

That means balancing brilliant ideas with practicality and taking the time to consider all variables that can impact food costs , menu scalability, and customer first impressions. Operational realities like ingredient sourcing, kitchen workflow, pricing strategy, and branding play a role in menu development.

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Menu Dietary Restrictions Allergens Seasonal Menu 52

Modern Restaurant Management

MAY 27, 2020

Aramark Creates Safety Plans. As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Added sanitizing stations.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 176

Modern Restaurant Management

OCTOBER 29, 2020

This edition of MRM News Bites features tech companies winning funding, AI in the kitchen, DoorDash invests in brick and mortar and the gamification of food ordering. We are excited to support their mission to help independent restaurants optimize online ordering and generate incremental revenue from under-utilized kitchens.”

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Online Ordering Customer Service Seasonal Menu Food Order 143

Apicbase

FEBRUARY 8, 2024

Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. In short, restaurant operations management is all about keeping the restaurant running well, making sure customers leave happy, and ensuring the business stays in good shape financially.

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Definition Operations Management Management 52

Modern Restaurant Management

DECEMBER 21, 2022

This will manifest itself in several ways, such as informing robotics in the kitchen for food preparation, in addition to kitchen display systems (KDS) as restaurants kitchens seek to improve efficiency and better optimize for enhance prep station capacity management. The “restaurant anywhere” experience will expand.

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2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. US Foods Ghost Kitchens. Brad Duea – CEO, Restaurant REVOLUTION Technologies. US Foods Holding Corp.

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Kitchen Safety Loyalty Program Delivery Customer Service 206