Remove Coupons Remove Specials Remove Training
article thumbnail

How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Verbal Language. Body Language.

article thumbnail

Fighting Fast Food Fraud

Modern Restaurant Management

When leveraging ATO and accounts with stolen payment methods, fraudsters can either sell the entire account or use the stolen payment methods to sell goods at a “discounted” price to unsuspecting consumers, particularly those that frequent groups focused on couponing, frugal living, etc. more likely to be targeted.

Food 508
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Elevate Your Restaurant Brand: Convert Value into Loyalty

Modern Restaurant Management

Value deals have trained customers to spend less, so reversing this effect won’t be an immediate fix. Analyzing and acting on consumer data allows brands to provide personalized coupons, offer promotions during lower foot traffic times and build a data-driven loyalty strategy even after the promotions are done.

article thumbnail

23 Waiter Interview Questions to Hire the Best Staff for Your Restaurant

7 Shifts

What would you do if a customer tried to use an expired coupon or special offer? How do you handle special dietary requests or food allergies? What would you do if a customer tried to use an expired coupon or special offer? Tell us about a time you dealt with a difficult customer. How did you resolve it?

Hiring 195
article thumbnail

Three Steps to Improving Customer Loyalty During the Pandemic 

Modern Restaurant Management

No one wants to fill out a 10-minute application when they’re out for a relaxing dinner or frantically search for a coupon or member loyalty card when they’re running errands. For staff, a new customer loyalty program should require little employee training or program management. Emphasize Community.

article thumbnail

Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

article thumbnail

10 Proven Restaurant Management Tips and Tricks for Success

Harbor Touch

Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Training locks in that potential. The National Restaurant Association found well-trained staff stay 30% longer. Training builds a stronger team. If shrimp sits unused, swap it for wings or a seasonal special.