7 Shifts

JUNE 8, 2020

Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.” As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. Rachel: “The people!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Restaurant365

JANUARY 7, 2020

However, just as in many other industries, mobile app innovation in communications and engagement is adapting to improve retention of this changing workforce. Restaurant staff labor retention is one of the primary areas of focus for today’s restaurant manager. Overview of How Employee Mobile Apps Have Improved Restaurant Management.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Restaurant365

AUGUST 19, 2020

Tailor your hiring and recruiting practices. The first step in reducing high turnover is to examine your hiring and recruiting practices. How are you communicating with your potential new hires? There are many moving parts to hiring and recruiting. The people piece of the puzzle can be challenging for restaurants.

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

Restaurant365

SEPTEMBER 21, 2021

For example, sales forecasting is a powerful restaurant management tool that can pull historical sales information from a point-of-sale system to project sales for a comparable period. With sales forecast data in hand, managers can design schedules that match labor to sales, optimizing labor hour spend.

Point of Sale 60

Point of Sale Recruiting Hiring Fast Casual 60

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Restaurant technology has changed everything about the way people do business today. Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

The Restaurant Times

MARCH 13, 2023

Okay, not a complete language per se, but some code words that make communication easier. The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. It is a busy place with hot surfaces, chaotic movements, staff shouts, and cutlery noise.

Back of House 52

Back of House BOH Front of House FOH 52

Ken Burgin

FEBRUARY 13, 2024

By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights. Click here for the first part and here for the second one. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers.

2023 123

2023 2024 Insurance Employee Relations 123

Restaurant365

APRIL 4, 2022

Businesses in most industries spend about 6% to 7% of annual sales on various technology to help make them better at what they do. Today, the industry, Smith said, spends anywhere from one to one-and-a-half percentage points more than it did on technology a decade ago. The State of Sales, Staffing, and Food Costs.

Point of Sale 78

Point of Sale Technology Customer Experience Mobile Ordering 78

Ken Burgin

JULY 5, 2022

Reduction Revolution specialise in low-energy lighting and equipment, plus devices to measure consumption and identify saving points. JobAdder is recruitment software, to track applicants, manage resumes and handle communication. This is not an endorsement, please do your own assessment of suitability for your business.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. Quick links. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Hot Schedules

MARCH 29, 2021

For only a short span of time, he now has the experience and the expertise to point out his personal learnings along the way of progressing as a Product Owner. Being a product owner does not simply involve designing a product and solving business problems, but communicating and collaborating with people from various teams across the business.

Technology 148

Technology Insurance Healthcare Recruiting 148

Restaurant365

MAY 13, 2020

As reported in August 2019 by the National Restaurant Association , operators had consistently rated “recruiting and retaining employees” as the number one challenge facing restaurant businesses every month for over two years. What is restaurant employee turnover? Average restaurant employee turnover.

Technology 88

Technology Hiring Communication Tip Distribution 88

Restaurant365

JUNE 15, 2021

Your restaurant is constantly generating data, whether from your sales revenue, food costs, or labor hours. The variance between the two represents lost profit because of wasted inventory or mistakes, and it gives you a starting point for addressing the root causes of food cost inefficiencies. Want to know more about FOH data?

BOH 78

BOH FOH Point of Sale Back of House 78

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

Restaurant365

AUGUST 21, 2020

Tailor your hiring and recruiting practices. The first step in reducing high turnover is to examine your hiring and recruiting practices. How are you communicating with your potential new hires? There are many moving parts to hiring and recruiting. The people piece of the puzzle can be challenging for restaurants.

Blog 78

Blog Restaurant Law Recruiting Employee Relations 78

Sling

APRIL 27, 2023

Restaurant operations management is essential for the long-term health of your business. It’s like working on the business rather than in the business and, done well, may help you move your operation to new levels of success. Table of contents What is restaurant operations management?

Operations 78

Operations Management Management Inventory 78

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. Maybe sales have dropped off and then the turnovers start to rise. Problem When sales began to die, you became desperate and started adding items to get people to come back. A recipe for success. There is no shared vision or mission. Containable.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Restaurant365

DECEMBER 17, 2019

Instead, gradual sales growth will help your business gain traction and develop a solid foundation. Variable, controllable costs such as food and labor, are tied to sales and can be adjusted. You can also track the Cost-to-Sales Ratio, comparing food costs as a percentage of sales. Restaurant Startup Costs Breakdown.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

The Restaurant Times

FEBRUARY 18, 2022

Maintaining inventory of groceries and supplies, stocking ingredients, and equipment along with placing the order on your POS (point of sale) software. Maintaining inventory of groceries and supplies, stocking ingredients, and equipment along with placing the order on your POS (point of sale) software.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Restaurant365

JUNE 17, 2020

Your restaurant payroll cost is not fixed and may fluctuate with sales. Your payroll percentage is one of the most important metrics to track, because it indicates how much you’re spending on labor relative to your sales. Importance of payroll cost and its percentage of sales. Understanding labor and payroll cost. Payroll taxes.

Tip Distribution 78

Tip Distribution Point of Sale Employee Relations Restaurant Law 78

Modern Restaurant Management

FEBRUARY 27, 2020

Key findings regarding economic conditions include: Restaurant industry sales are projected to reach a record $899 billion in 2020, with the moderate four percent growth rate mirroring general economic conditions. 2020 State of the Restaurant Industry. Opportunity lies in off-premises. Off-premises will be a prominent force of growth in 2020.

2020 192

2020 Influencer Point of Sale Food Safety 192

Black Box Intelligence

NOVEMBER 1, 2021

With so many external factors causing price hikes, slower service and menu changes, proactive communication can be your best tool for preventing frustration. Online review sites and social media make it easy for guests to broadcast their opinions – good or bad – to anyone who’ll listen. Common Restaurant Complaints Across the Industry.

Management 96

Management Management Social Media Customer Service 96

The Rail

JULY 19, 2022

For example, operators can focus on communicating some of the ways in which any new tech being introduced will streamline and transform the work to their workforce. To achieve all these, as a restaurant owner you need to step back and honestly reassess how you approach recruiting and employment. 1 - Technology. 1 - Technology.

Online Ordering 52

Online Ordering Front of House Food Supply Back of House 52

Lavu

MARCH 30, 2020

If a restaurant doesn’t have clearly defined, measurable goals for service and sales – then it’s hard to keep everyone on the same page. If a restaurant doesn’t have clearly defined, measurable goals for service and sales – then it’s hard to keep everyone on the same page. Encourage Camaraderie Through Informal Social Events.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Must Love People.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Restaurant365

MAY 30, 2022

But there was also excitement as the NRA predicted restaurant sales this year to climb higher than ever , long-isolated colleagues had the chance to reconnect, and Nathan’s Famous kept the hot dogs coming throughout the four-day affair. . It’s All About Automation . The most interesting of which came from Israel’s Yo!

2022 29

2022 Front of House Recruiting Back of House 29

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Table of Contents. Skills for Your Resume. Cross-contamination.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Embrace the Suck

APRIL 18, 2022

Sales is a vanity metric. Many of my clients when they first start my coaching program do a big sales number. I’ve had restaurants making $3M in sales and yet only making 2% profit. So, let me give you an example of how a typical restaurant communicates: “We’re a local family taco restaurant.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

OCTOBER 21, 2019

“The fundamental shift away from animal product consumption towards more wholesome, plant-based options is our opportunity as a society to create a healthier world for future generations”, commented Ben Davis, Content & Communications Director, Plant Based World Conference & Expo. Plant Based World Comes to the UK in 2020.

Retail 90

Retail Consumer Goods Point of Sale Innovation 90

7 Shifts

SEPTEMBER 19, 2019

Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Restaurant management covers several duties and responsibilities—from hiring team members, to dealing with customer complaints, to making on-the-fly decisions to control labor costs. If it gets the job done, why change it, right?

Management 284

Management Management 2019 Employee Relations 284

Gecko Hospitality

JULY 12, 2018

Sales Tracking and Reporting – Most systems track basic sales data, but if you really want to step up your game, look for software that offers comprehensive data reporting and filtering. Running a restaurant is challenging, and even slight fluctuations in your profit margins can make or break your business.

Management 40

Management Management Cash Management Point of Sale 40

Apicbase

JUNE 20, 2022

You can do many things as a franchisor to improve your chances of building a thriving restaurant franchise. However, the most important thing is to engage with the right franchisees. The tips and examples in this guide will help you to find the right business partners and increase franchisee retention. We’ll cover: What is a restaurant franchisee?

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

7 Shifts

MAY 31, 2021

Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. Regarding operations, restaurants tend to utilize sales forecasts to polish their purchasing and ordering processes. Table of Contents. What does it mean?

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated.

Fast Casual 221

Fast Casual Hiring Front of House Online Ordering 221

Lavu

NOVEMBER 1, 2023

Additionally, it’s crucial to establish clear communication channels with your delivery drivers to ensure efficient and prompt deliveries. Having a business strategy involves conducting market research, analyzing competitors, and identifying unique selling points. Should restaurants start their own food delivery business?

Delivery 166

Delivery Food Online Ordering Mobile Ordering 166