Modern Restaurant Management

JULY 8, 2020

People come here to get away from technology, not use it.” A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. contactless payment, mobile ordering, text on arrival for seating).”

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Thankfully, restaurant technologies can play a dual role. How Can Restaurant Technologies Mitigate Some of the Challenges the Industry Faces?

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. With that in mind, we look at four technology-driven measures that are here to stay. Digital Menu Boards. Simplified Mobile Experience. Automated Safety.

Technology 493

Technology Mobile Ordering Kitchen Safety Food Safety 493

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. We’ve been tracking how a recession would affect the QSR industry and looking at what role technology can play in lowering the cost of employment.

Technology 474

Technology Consumer Goods Supplies Waste 474

Modern Restaurant Management

OCTOBER 7, 2021

A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Using technology to streamline workflows is one solution to this problem. Technology also helps bridge communication between restaurant management and staff.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

MARCH 20, 2025

To tackle these issues, it’s crucial to invest in technology solutions that streamline your operations. Today’s breed of advanced technology solutions offer a comprehensive platform to manage these elements efficiently. To overcome this, adopt technology solutions that grow with your business.

Catering 352

Catering Delivery Customer Service Customer Experience 352

The Rail

MARCH 31, 2025

Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations. Real-Time Data Sharing: Multiple teams can get the latest information when data is shared in real-time.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

MAY 27, 2025

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Many reservation systems collect extensive personal information that could create significant liability if breached.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

SEPTEMBER 1, 2021

The trends the industry had in 2019 toward improved tech stacks, better reporting, and streamlined operations can’t wait any longer, and restaurants are finding the budget to put toward technology again. With uncertainties still on the horizon, why are restaurants choosing to invest in upgraded technology now?

2021 612

2021 Kitchen Safety Food Safety Inventory 612

Modern Restaurant Management

MAY 28, 2025

With more than a decade of hands-on experience using AI to monitor emerging fraud trends, attacker MOs and advanced technologies, Abrahams brings a unique perspective to addressing merchants' most complex challenges. How should operators better inform themselves about AI concerns for their business?

Employee Relations 251

Employee Relations Beverage Food Order Customer Service 251

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Utilize technological advancements such as SMS via data collected from your WiFi hotspot. Incorporating a QR code can assist with ease of communication.

Technology 445

Technology Social Media Customer Experience Communication 445

Culinary Cues

MAY 21, 2023

Part One: THE GOOD, THE BAD, AND THE UGLY It is an underlying question for the ages: “Is technology good or bad?” So, the question we should be asking is: “Are we controlling technology or is it controlling us?” In all cases, we remain in control of the technology that serves as an effective tool.

Technology 416

Technology Social Media Back of House Front of House 416

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 362

Communication Social Media Email Marketing Franchise 362

Modern Restaurant Management

DECEMBER 27, 2024

These programs, supported by smart technology and AI, can help you deliver meaningful value to your guests and build lasting relationships. Integrate Loyalty Programs and Marketing Technology Disconnected systems can create inefficiencies and make it harder for you to deliver a seamless guest experience. Transparency is key.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

OCTOBER 6, 2021

Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more. Employees are always your first line when it comes to food safety, but good technology acts as backup for one of the most important parts of your business.

Technology 498

Technology Food Safety Restaurant Law Training 498

Modern Restaurant Management

JUNE 19, 2025

It’s also critical to get complete, accurate information from your suppliers, share accurate information across your organization, communicate about the incident to consumers and other key stakeholders, and remove all contaminated products from your restaurant and supply chain. Communication. Visibility.

Management 221

Management Management Food Safety Food Supply 221

Modern Restaurant Management

DECEMBER 2, 2024

After all, our technology has evolved to be better than we ever could have predicted. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

JUNE 1, 2021

Now, orders are still being placed via phone, but calls have been swapped out for texts, mobile apps or online, cash registers have been upgraded to more robust technology systems, and contactless payment options are all the rage. In order to truly leverage the digital ordering transformation, an innovative, branded website will be clutch.

Ordering 450

Ordering Technology Mobile Ordering Online Ordering 450

Modern Restaurant Management

DECEMBER 5, 2023

From the digital revolution of the 1980s, the advent of the internet in the 1990s, and the proliferation of smartphone and AI technologies in the 21st century, restaurant and bar owners must keep pace with the latest tech trends to achieve sustainable growth and maintain a steady stream of revenue. There are 6.92

Technology 493

Technology Mobile Ordering Customer Experience Customer Service 493

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. The industry is even starting to see a rise in the number of CTOs, or Chief Technology Officers, to support this digital growth.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Culinary Cues

MAY 27, 2023

TECHNOLOGY AND RESTAURANT CULTURE Learning to live with technology and stay in control is essential. This is not easy since the access to and use of technology and its influential sidekicks: social media and 24/7 news is so universal that nearly everyone sees them as essential to our way of life, but we need to try.

Technology 418

Technology Front of House Social Media Back of House 418

Modern Restaurant Management

NOVEMBER 20, 2024

How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? Gaining trust from today's guests requires a steadfast commitment to safety protocols, and those protocols should be communicated to guests to demonstrate the brand’s commitment to safety.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

DECEMBER 4, 2023

Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start. Engaging Customers While They Wait One solution for decreasing perceived wait time is to leverage queuing technology for continued guest engagement during their wait.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

Modern Restaurant Management

MAY 30, 2025

If technology can make everything quicker and simpler, why do businesses need to worry about adding a human touch to their digital experiences? In some cases, technology can be the answer. Putting empathy first in your communications can make a real difference. They want to feel heard, understood, and valued.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership. Further, listen to your employees.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. With restaurants pivoting to delivery only or curbside operations around the globe right now, getting this information to your customers is critical to spreading the word.

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Modern Restaurant Management

APRIL 29, 2025

“They're being asked to do more with less, and that’s where technology can make a real difference. In the coming months, AI-powered analytics will summarize feedback and trends over time to inform future operations.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

JULY 21, 2020

Marketing and communications has never been more important, but it has shifted: It’s no longer just about marketing your establishment, but also communicating how your business is changing operations to help protect customers and employees. QR codes are hot again and popping up everywhere to promote touchless communication.

Marketing 520

Marketing Mobile Ordering Food Safety Communication 520

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. In order to grow productivity and retain workers long-term, it’s essential to tie technology into the kitchen.

Communication 446

Communication Online Ordering Technology Sourcing 446

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. We’ve seen a few innovative examples of businesses using existing technology to elevate their takeout practices in order to serve more customers. Communication and the safety of your employees and customers continues to be of paramount importance.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

Modern Restaurant Management

JUNE 13, 2022

Employers can help alleviate this burden by leveraging technology that will provide their staff with scheduling consistency and flexibility. Given this, it’s important to conduct a competitive analysis and select an all-in-one tool that streamlines everything from scheduling, timesheets, tasks, payments, and communication.

2022 547

2022 Communication Customer Experience Customer Service 547

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. Just the whole process, making sure it's getting done — from the tax information, the bank account information, our handbook. It's one of my favorite features.”

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

SEPTEMBER 29, 2020

From digital menus to contactless payment options, restaurants today are flocking to front-of-house touchless technologies to keep customers safe and coming back. If you’re new to the concept of BYOD touchless technology for back-of-house operations, there are a few important considerations to keep in mind.

Back of House 492

Back of House Front of House Communication Healthcare 492

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. In other words, it means providing services to individuals through digital platforms and technology. Virtual hospitality could also lead to more streams of revenue.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449