The Rail

APRIL 6, 2025

Long-term profitability depends on good retention policies, particularly considering that recruiting new clients usually costs five times more than maintaining current ones. The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Technology also helps bridge communication between restaurant management and staff. Food safety and restaurant cleanliness. Staff Management.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

MAY 31, 2024

Artificial Intelligence (AI) has transformed the recruitment process, offering a new level of efficiency and automation. However, the effectiveness relies heavily on the accuracy and relevance of the information provided. It's essential to convey this uniqueness in job ads and throughout the recruitment process.

Hiring 309

Hiring Recruiting Innovation Technology 309

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. Regularly analyzing sales data and cost reports can help restaurant owners make informed decisions that improve their bottom linewithout cutting corners on quality.

Operations 195

Operations Management Management Front of House 195

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen. Each restaurant has unique staff roles that require different types of training.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students. .

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 505

Hotels Point of Sale Cash Management Training 505

7 Shifts

JUNE 16, 2022

A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. Communicate Expectations or an Agenda. 10:30 am: Improving recruitment and retention. The biggest success factor for FACs is communication. 1:00 pm: Dismissal.

Franchise 370

Franchise Franchising Communication Front of House 370

7 Shifts

MAY 31, 2021

Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Again, hiring software (or at the very least – an abundance of communication with candidates) tends to make this less of an issue. Improve Employee Communication. Human Resources Management.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

AUGUST 12, 2022

Communication and transparency. Handwritten or manually created schedules, like spreadsheets, are often riddled with errors and can be incredibly difficult to update and communicate. In an industry often laser focused on putting the customer first, shifting your mindset to put your employees first can be difficult. Add a tech solution.

Restaurant Law 493

Restaurant Law Small Business Hiring Communication 493

The Rail

NOVEMBER 18, 2022

Create unified communications about sexual harassment policies to help keep your restaurant employees safe and on the same page. The form they fill out should be simple, and your employee should be informed of the next steps in the process. Take advantage of formal and informal meetings to learn more about them.

Communication 279

Communication Back of House Recruiting Events 279

Embrace the Suck

MARCH 22, 2019

This is good news for the restaurant that is willing to make recruiting a priority. Actively recruiting talent must be a top priority when hiring in the coming year! They want to learn and are quick at accessing information from the internet (mostly via YouTube videos.). It must be communicated constantly.

Recruiting 255

Recruiting Social Media Back of House Hiring 255

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Include relevant experience only.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

MAY 30, 2025

Customers can also scan QR codes to go directly into the Grubhub marketplace, which streamlines location and drop-off information at checkout. More than a quarter (28 percent) are using AI for marketing and social media, while 24 percent are using the technology for written communications.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Communicate what matters to potential restaurant employees.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

7 Shifts

SEPTEMBER 19, 2019

A high turnover means you now have to recruit, select, and train new candidates, which takes time and costs money. For more information on food cost and how to control it, read Restaurant Food Cost: Master Operational Risk Today. Build a culture of communication. Related reading: [Study] Is Workplace Happiness All About Pay?

Management 284

Management Management 2019 Employee Relations 284

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Staffing and recruiting FAQs.

Recruiting 102

Recruiting 2021 Management Management 102

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Staffing and recruiting FAQs.

Recruiting 98

Recruiting 2021 Management Management 98

Sling

OCTOBER 30, 2020

That’s why recruitment strategies are essential for attracting top talent. But what recruitment strategies are right for your business? Recruitment Strategies To Attract Top Talent. Meetups take a bit of organizing, but they are a great way to add new life to your recruitment strategies. 1) Consider Rehiring.

Recruiting 78

Recruiting Hiring Management Management 78

Sling

NOVEMBER 19, 2020

That’s why recruitment strategies are essential for attracting top talent. But what recruitment strategies are right for your business? Recruitment Strategies To Attract Top Talent. Meetups take a bit of organizing, but they are a great way to add new life to your recruitment strategies. 1) Consider Rehiring.

Recruiting 78

Recruiting Hiring Management Management 78

Open for Business

AUGUST 10, 2023

Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. Along with kitchen and service staff, you’ll need workers for your restaurant to handle responsibilities like operations, management, administration, and communications. What are the requirements for those roles?

Hiring 167

Hiring Recruiting Reference Website Management 167

7 Shifts

OCTOBER 30, 2019

We’re better at training than we are at recruiting. Company-wide roll out Communication of your company values is the most important step in the entire process—if your company has values but only management knows about them, they won’t be followed. Share them in your employee communication tool.

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Sling

MARCH 25, 2021

2) Recruit For Best Fit. Your business will develop its own preferred methods of finding employees , but the most important aspect of it all is recruiting the best fit for the group cohesion of your team. Once you’ve identified what your business needs, you can recruit accordingly. 13) Communicate. 10) Delegate Authority.

Recruiting 148

Recruiting Communication Hiring Small Business 148

Modern Restaurant Management

FEBRUARY 27, 2020

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. Click here for more information or to access the full report. This opens channels of opportunity and growth in food, beverage, and technology. Food Industry Faces Consumer Pressures.

2020 481

2020 Influencer Point of Sale Food Safety 481

EATER

MAY 12, 2023

Price’s decision to resign was less about the results of this investigation and more about the way the Foundation handled communicating the results. Price told Eater: “I didn’t know in advance that there was an investigation going on, which is fine, but I wasn’t informed that a conclusion had been reached with a nominee in my region.

Audits 284

Audits 2023 Pricing Communication 284

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Those nifty square shapes of lines are rising in popularity due to our increasing need for mobile communication, especially since the onset of the pandemic. Motivate job seekers to apply by providing instant information!

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Restaurant365

JANUARY 7, 2020

However, just as in many other industries, mobile app innovation in communications and engagement is adapting to improve retention of this changing workforce. Start encouraging staff engagement as soon as possible with new hires by detailing training information even during the hiring process. Enable direct communication.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Restaurant365

AUGUST 19, 2020

There are some general areas to focus on when starting to audit your human resources information systems (HRIS) and payroll systems. Tailor your hiring and recruiting practices. The first step in reducing high turnover is to examine your hiring and recruiting practices. How are you communicating with your potential new hires?

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

SpotOn

FEBRUARY 26, 2024

That being the case,  you need a recruitment operation that can deliver people with the right talents. Let’s take a look at how you can use retail recruitment to bolster your team and get your business moving up to the next level. What is retail recruitment? What are the challenges in retail recruitment?

Recruiting 52

Recruiting Retail Point of Sale Small Business 52

Hot Schedules

MAY 10, 2021

Keep it short by providing them with small chunks of information, or micro-learning , at a time. Employee Communication. Mobile notifications are the preferred method of communication for the modern workforce. Mobile communication grants you and your team the flexibility to interact anywhere, anytime. Mobile Devices.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Communicate with guests. A good CRM provides a rich database of information on all past guests. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. As the owner of a food establishment, this is very valuable information to you.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

NOVEMBER 1, 2022

Your marketing plan is a central place that outlines and informs your marketing strategy. Knowing they have a lunch special on Wednesdays is invaluable knowledge and can inform your decision-making. What to use it for: Communicating with existing customers, event promotion, and acquiring new customers. You need a marketing plan.

Seating 221

Seating Email Marketing Marketing SEO 221

Perfect Daily Grind

JANUARY 23, 2020

When it comes to this, you should bear in mind that you can’t always know everything, and that bringing in objective external organisations can improve your systems and leave your team more informed. Start With Your Recruitment Process. explains that it can begin during recruitment and hiring. Credit: Henry Wilson.

Café 148

Café Hiring Training Customer Service 148

Sling

JUNE 5, 2020

Recruitment. When you have that information written down, you can craft a human resource plan to help your business reach and maintain its goals. Armed with the information you’ve produced so far, you can now estimate whether or not there are any gaps in your human resource strategy. Employee relations. Retirement.

Definition 88

Definition Employee Relations Communication Recruiting 88