7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. Communicating the new schedules was another logistical nightmare.

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

MAY 14, 2024

To learn more about the pros and cons of putting an ESOP into place, Modern Restaurant Management (MRM) magazine reached out to Cucci. Initially there were only two routes to take. One was to sell the restaurant group to a private buyer/buyers or investors, and pretty much take the money and run.

Sustainability 185

Sustainability FOH BOH Document 185

Culinary Cues

MAY 5, 2020

A lack of trust will apply to everyone and every place as those once enthusiastic patrons give pause to any thought of dining out. Time is not the only answer for pulling the rug out from underneath Covid-19 – the only real answer is a vaccine which is not likely for more than a year from now – if at all. unknown author.

Kitchen Safety 284

Kitchen Safety Food Safety Food Truck Communication 284

7 Shifts

NOVEMBER 8, 2023

If you run a restaurant in Colorado without clearly understanding the labor laws governing how you do business, you could be setting yourself up for trouble. Colorado restaurants must meet other legal requirements that govern food safety, alcohol service, compensation, overtime, breaks, and child labor.

Restaurant Law 222

Restaurant Law Food Safety Employee Relations Article 222

7 Shifts

JANUARY 23, 2024

It takes effort, planning, and following scheduling best practices. Reflective of team availability Don’t just schedule people blindly — take availability into account. Take the time to learn every employee’s preferences and non-negotiables, and then build a schedule that respects them as much as possible.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. When they identify those with potential, they map out their 3, 6, and 12-month plan. We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Safety If you can run your business as a takeout and delivery spot, consider whether or not you can carry out operations safely to avoid spreading COVID-19. How to communicate your COVID-19 restaurant closure.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Providing a restaurant staff training manual to new staff also suggests you take their role—and career development—seriously.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

SEPTEMBER 1, 2021

Better Team Communication. Managing a single location, much less a multi-unit brand, brings major communication issues. Traditional communication through emails, posted signs, and team meetings are too easy for many employees to miss, and don’t always roll out consistently or at the same time across a brand.

2021 245

2021 Kitchen Safety Food Safety Inventory 245

Culinary Cues

JANUARY 6, 2020

White tower decisions without a grasp on the systemic impact of those decisions is a common flaw of leaders who are out of touch with reality. It happens in business, it happens in education, and it happens most often in government. Tariffs on China resulted in China cutting off the purchase of American soybeans.

Government 244

Government Front of House Small Business Back of House 244

Culinary Cues

AUGUST 14, 2020

It’s true of great restaurants, great retail stores, great investment firms, exceptional banks, small auto dealerships, and even local government offices. Small, personal and people first always shines above large and business first. Bigger isn’t always better. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC. Restaurant Consulting.

Small Business 371

Small Business Leadership Customer Service Communication 371

7 Shifts

DECEMBER 13, 2021

The pandemic has made me appreciate (even more) how special dining and going out with your loved ones can be. I have genuinely enjoyed returning to my serving job because people are so thankful to be back out having fun.”. Given that many restaurant employees are around the same age, too, helps foster a sense of community.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Modern Restaurant Management

JUNE 16, 2020

When the COVID-19 pandemic started to take effect, Elisia Flores, CEO of L&L Hawaiian Barbecue and company executives embarked on a listening tour with franchisees in 15 states and Japan that resulted in more than 95 percent of the 200 locations to not only remain open, but stay profitable. Elisia Flores.

Franchise 139

Franchise Franchising Leadership Food Safety 139

7 Shifts

AUGUST 27, 2020

Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. If you take the extra time to hire people who share your core values you will reduce staff turnover, which saves time and money in the long run.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Culinary Cues

MARCH 27, 2020

Today we are unified in our common fear of an invisible enemy that threatens human survival, world economies, and the stability of governments. This is a call to arms – a call to those who can take on the role that they should. This is our common mission – to survive and defeat this invisible enemy.

Leadership 320

Leadership Healthcare Social Media Government 320

Modern Restaurant Management

MARCH 11, 2021

Restaurants that have reopened have had to navigate this socially distanced new world, juggling employee and customer safety, adhering to shifting government regulations, and maintaining the public’s confidence. An ISO 18013-5-compliant mDL is an actual government-issued ID on the patron’s phone. As ID issuers (i.e.,

License 211

License Government Customer Experience Fine Dining 211

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 193

Employee Relations Food Safety Small Business Government 193

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. This could include taking their temperature and assessing them for different symptoms.

BOH 368

BOH FOH Food Safety Equipment 368

7 Shifts

JULY 8, 2023

Take Johnny Zela, who tended the bar with Joe at the very beginning of Condado. And you could take a person like myself at $4.13 Empowered: take control of not only the guest experience, but also your career, your opportunities and the empowerment to take the opportunity and make a difference for your team members and your guests.

Hiring 273

Hiring Back of House Take-out Training 273

Modern Restaurant Management

DECEMBER 22, 2020

They are offered by foundations, corporations, charities, government agencies (local, state, federal), philanthropic organizations, international entities, and even celebrities offering financial assistance. Take the time to find out their funding priorities and overall sensibilities. Do Your Homework.

Employee Relations 216

Employee Relations Leadership Food Supply Small Business 216

Modern Restaurant Management

OCTOBER 9, 2020

And then, beginning in early March, the bottom fell out. As the novel coronavirus outbreak swept across the country and around the world—and as state and local governments grappled with how to control it—foot traffic dropped precipitously across the board. Communicate, Communicate, Communicate.

Online Ordering 186

Online Ordering Email Marketing Social Media Retail 186

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

Hospitality 193

Hospitality Food Safety Customer Experience Online Ordering 193

Modern Restaurant Management

MAY 13, 2020

Fortunately, there are simple steps restaurants can take to prepare for a few other economic impacts to their bottom line in the weeks ahead. Since we don't know how long this crisis will last, the first thing restaurants need to do is take a 360-degree look at their cash flow. So, if you have a line open, get the money.

Kitchen Safety 167

Kitchen Safety Small Business Email Marketing Consumer Goods 167

Modern Restaurant Management

SEPTEMBER 23, 2020

If you have unproductive or low-revenue-producing locations, let your lender know you plan to close or moth ball them, or perhaps reduce your staffing matrix back to the bare minimum to support the retained take-out and delivery business. Determine your next steps and communicate them well.

Customer Service 176

Customer Service Cash Management Small Business Communication 176

Cheetah

JANUARY 21, 2022

Through integrated relationships with community members, activism boards, charities, and fellow restaurant owners, Derrick Johnson, founder of Home of Chicken and Waffles, is embedded in the fabric of his community. Home of Chicken and Waffles - A Community Staple. How, you may ask? From Competition to Collaboration .

Back of House 148

Back of House Government Hiring Small Business 148

Modern Restaurant Management

MAY 11, 2022

Having an accurate handle on inventory enables a business to become more resilient and know what they can sell and when they can sell it, helping mitigate out-of-stock scenarios. The invoice is already in GoVentory and the restaurant can validate the delivery against the invoice, a process that now only takes minutes, compared to hours.

Inventory 216

Inventory Management Management Food Supply 216

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). A lack of communication is possibly the most overlooked problem affecting the supply chain. How to overcome supply chain issues.

Supplies 165

Supplies Food Supply Fast Casual Front of House 165

Lavu

SEPTEMBER 29, 2023

Additionally, the enhanced unemployment benefits provided by the government during the pandemic have made it financially feasible for some workers to stay unemployed instead of searching for a job in the restaurant industry. It may take time for the industry to recover fully and regain its workforce.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Hot Schedules

MAY 10, 2021

The first challenge for seasonal venues is stacking the bench when there just doesn’t seem to be enough people out there to hire. When the clock is running out and you’re low on options, there are a few resources that can help you achieve just that. Employee Communication. b3lineicon|b3icon-user-network|?|User User Network.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Modern Restaurant Management

SEPTEMBER 9, 2020

While we all want this pandemic to end, it’s clearly a long-term problem that will take more thought, planning, and business pivots as we move forward. Increase Communication and Distribute Updated Policies Quickly and Efficiently. Reach out and have conversations to see if there’s anything you can do to help.

Management 186

Management Management Food Safety Audits 186

Modern Restaurant Management

MARCH 10, 2020

“We hope the fears will subside and governments can help control the outbreak. We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). We are trying to be responsible and calm.”

Kitchen Safety 203

Kitchen Safety Food Safety Cash Management Food Supply 203

Modern Restaurant Management

DECEMBER 30, 2020

The late October survey found that a majority of consumers (74 percent) said they would continue to eat out “about the same as now” or “more frequently” over the next three months. Restaurants that have customer lists can and should offer email communications (i.e., Tough Economics, with Some Options Coming.

Loyalty Program 214

Loyalty Program Email Marketing Online Ordering Employee Relations 214

Culinary Cues

MAY 26, 2020

Let’s put on our restaurant hat and take responsibility for doing what is right for both the health and wellbeing of our families, staff, and customers, and help in bring our communities out of the deepest economic hole since the Great Depression. Let’s assume, for a moment, that we actually are all in this together.

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Hot Schedules

AUGUST 10, 2021

Now take that single store’s lapse in food safety protocol – something that could happen during any busy dinner rush – and multiply it by dozens or even hundreds of units. Take-home guides and rushed training periods don’t fully benefit your workers in an increasingly complex supply chain. Communication. Certificate.

Food Safety 148

Food Safety Certification Food Employee Relations 148

Sling

NOVEMBER 23, 2023

But, by dividing the process into distinct stages and taking it one step at a time, you may find that it’s a lot easier than you thought. Some services absolutely demand special equipment (and even special training), and offering them right out of the gate can put a serious dent in your startup capital.

Insurance 78

Insurance Equipment Customer Service Hiring 78

Modern Restaurant Management

FEBRUARY 16, 2021

As restaurants reimagined takeout and venues shut down their bars, we too repurposed and rebalanced our portfolio repeatedly to meet changing demands—whether we were converting food packaging supply lines to produce PPE or supporting take-out offerings with tamper-proof food packaging.

Food Safety 221

Food Safety Recycling Restaurant Law Front of House 221

Modern Restaurant Management

SEPTEMBER 7, 2021

Create a Crisis Communication Plan. A clearly outlined communications plan will keep employees functioning as a unit during a hurricane threat. Other necessary government or municipal agencies. Many Time and Temperature Control for Safety Foods (TCS Foods) may need to be destroyed if they go out of temperature range.

Food Supply 190

Food Supply Food Safety Kitchen Safety Food Truck 190