Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Increased waste (and related costs ). Then, be certain that the special requests are properly communicated through every step of the meal preparation process.

Ordering 219

Ordering Employee Relations Online Ordering Customer Service 219

7 Shifts

APRIL 3, 2023

By Hassel Aviles, Executive Director of Not 9 to 5 and Jasmin Parks-Papadopoulus, Head of Community at CHOW. Table of Contents Acknowledge the challenges Education about psychological safety Open communication Prioritize workplace mental health Create a healthy workplace for everyone It starts with acknowledging the challenges.

Food Safety 195

Food Safety Education Communication Hospitality 195

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 216

Employee Relations Customer Experience Communication Training 216

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Conflict Resolution (Guest Relations). Situational Leadership. COVID-19 is redefining jobs (1).

Leadership 139

Leadership Employee Relations Front of House Communication 139

7 Shifts

NOVEMBER 3, 2022

she dramatic, or are you withholding information that she needs?”. These values should inform your team's decisions - from the day-to-day to the big picture. Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there.

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

MARCH 8, 2023

They guide us with our mission and vision and inform the way we work - day in and day out. Having coworkers not only in those positions but owning them and regularly displaying their strong technical skills and leadership is so inspiring to me and Shelby is one of those people I have looked up to right from the day I started at 7Shifts.

Customer Experience 366

Customer Experience Leadership Employee Relations Blog 366

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. This is using the Chat in ChatGPT PROMPT: Act as an experienced restaurant trainer who is using ChatGPT to develop content and training activities for restaurant employees.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

JUNE 16, 2020

Sarah Yee, who owns an L&L franchise in San Antonio, Texas, kept all 16 of her employees working their regular hours while growing her existing customer base. The franchisees were community forward as well. She saw double digit percentage sales increases in March, April and May. there has been a positive side. "We've

Franchise 121

Franchise Franchising Leadership Food Safety 121

Sling

MAY 24, 2023

Every restaurant should have an employee handbook. It’s a way to define the working relationship between employer and employee. Should some problem arise, the employee can’t use, “They never told me that,” as a defense because it’s written down in the employee handbook.

Employee Relations 88

Employee Relations Restaurant Law Information Back of House 88

Sling

MARCH 26, 2022

Employee retention should be high on every manager’s priority list. If it’s not, you run the risk of your best employees leaving for greener pastures. But an employee leaving doesn’t just impact you, the manager. And then there’s the inevitable effect all that stress has on employee productivity and engagement.

Small Business 148

Small Business Employee Relations Leadership Tip Distribution 148

Hot Schedules

SEPTEMBER 18, 2020

Available on all mobile and web apps, this short health survey enables your team to communicate their health status before entering the workplace, unlike POS alternatives. The Health Survey data is stored separately from other HotSchedules systems, and the information is encrypted at rest. Related Posts. AUDREY BENET.

Employee Relations 148

Employee Relations Leadership Customer Service Demo 148

Sling

MARCH 16, 2021

Human capital management is an extremely personal process that affects the happiness, focus, and engagement of your employees. Human capital management (or HCM for short) is a set of practices and processes related to the acquisition, development, management, and organization of the human element — the human capital — within your business.

Management 78

Management Management Leadership Employee Relations 78

Sling

DECEMBER 21, 2022

What are you as a manager or employee going to do in those instances? That’s why it’s so important to cultivate top-notch customer service skills in yourself and every single employee who works for you. An employee with good customer service skills will wait patiently and let the customer talk until they’re finished.

Customer Service 167

Customer Service Employee Relations Customer Experience Communication 167

Crunchtime

NOVEMBER 11, 2022

Another important factor is the younger demographic of employees. The pandemic had a significant impact on team member demographics in the restaurant industry, with a dramatic shift to younger, less experienced employees. 4 Training-Related Insights for Operations Leaders Going into 2023.

Training 97

Training Operations Employee Relations Technology 97

Sling

NOVEMBER 6, 2022

Constructive feedback is the process of delivering work-related comments, advice, and suggestions in a way that motivates your employees to get better at what they do. 10) HR has informed me that you’ve had quite a few unexcused absences in the past six months. Leadership. Communication. Attendance. Why is that?

Employee Relations 88

Employee Relations Communication Information Leadership 88

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 195

Kitchen Safety Food Safety Cash Management Food Supply 195

Sling

OCTOBER 9, 2020

Strategic planning incorporates many of the activities on this list along with your business goals, vision statement, mission statement , and organizational strategies into a “road map” that guides the way you do business and informs the decisions you make about the future. 2) Recruitment, Hiring, And Onboarding. 3) Compensation And Benefits.

Management 78

Management Management Employee Relations Recruiting 78

Restaurant365

DECEMBER 20, 2021

Day-to-day responsibilities might differ between corporate-level financial leadership and operations leadership, but the teams shouldn’t be isolated. Sharing information between teams shouldn’t require time-consuming communication to ensure accurate reporting, cost management, and forecasts.

Operations 78

Operations Leadership Point of Sale Cash Management 78

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Despite the challenges, you need to hire and retain amazing restaurant employees, right now and in the future. Staffing your restaurant with a great team is critical to success.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Ken Burgin

FEBRUARY 13, 2024

They will be interested in get a sense of the team’s spirit, leadership style, and the overall atmosphere of the kitchen. Information on whether the restaurant invests in professional development or allows staff to participate in industry events can be a strong draw. What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Sling

AUGUST 31, 2020

human resource planning ) is the ongoing process of planning ahead to optimize and maximize your business’s most valuable asset — high-quality employees. Human resources functions also include finding, recruiting, and hiring the high-performing employees your business needs to get ahead. Employee performance monitoring.

Employee Relations 78

Employee Relations Hiring Loyalty Program Recruiting 78

Hot Schedules

NOVEMBER 20, 2019

Foster a Strong Culture to Connect with Employees. As the industry faces a workforce crisis, engaging and connecting with hourly team members will help foster employee loyalty and reduce turnover. After all, happy employees drive happy guests. After all, happy employees drive happy guests. Related Posts.

2019 103

2019 Hospitality Employee Relations Leadership 103

Hot Schedules

SEPTEMBER 18, 2020

Available on all mobile and web apps, this short health survey enables your team to communicate their health status before entering the workplace, unlike POS alternatives. The Health Survey data is stored separately from other HotSchedules systems, and the information is encrypted at rest. ” Related Posts. read more.

Employee Relations 78

Employee Relations Leadership Customer Service Demo 78

Modern Restaurant Management

JUNE 8, 2020

. … “Our focus will now shift toward achieving similar bipartisan results in the Senate because enacting these PPP changes will help restaurants get the relief they need to get employees back to work and the industry on the path to recovery.”

Guest Recovery 134

Guest Recovery Food Safety Employee Relations Mobile Ordering 134

Foodable

OCTOBER 9, 2020

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Barry Herbst, the vice president of The Elliot Group , to explore hiring and retention as it relates to executives and other key members of your staff. Excellent communication is critical here.

Employee Relations 52

Employee Relations Hospitality Leadership Hiring 52

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 207

Online Ordering Back of House Customer Service Small Business 207

Sling

SEPTEMBER 27, 2019

Performance reviews can be difficult for everyone, manager and employee alike. These simple yet descriptive sentences help your employees understand what they’re doing well and what they still need to work on. The management experts at Sling have put together a list of 100 extremely helpful phrases for employee performance reviews.

Employee Relations 123

Employee Relations Customer Service Communication Customer Experience 123

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. Sandra (Sandy) Reinhardt: Vice President of Information Technology | 30 years.

Food 153

Food Tip Distribution Guest Recovery Food Safety 153

Modern Restaurant Management

JUNE 19, 2020

Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25 percent. .

Food Safety 112

Food Safety Customer Experience Website Management Employee Relations 112

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

EATER

OCTOBER 13, 2020

A series of correspondences with members of foundation’s leadership, as well as conversations with others within the award process and restaurant industry, seem to confirm Wells’s reporting — namely, that the foundation tried to take a shortcut to virtue by manipulating the results of this year’s awards, and has been trying to cover it up.

Social Media 100

Social Media Employee Relations Leadership Email Marketing 100

Modern Restaurant Management

AUGUST 5, 2020

“This alignment, along with TouchBistro’s global market leadership and powerhouse team of restaurant industry veterans, represents a great opportunity to get the proprietary capabilities we’ve built into our guest retention solution into the hands of significantly more restaurants.” ” Tyga Bites Launches.

Food Safety 199

Food Safety Mobile Ordering Online Ordering Kitchen Safety 199

Sling

SEPTEMBER 19, 2019

Basically, consider anything even remotely related to employee wages as a labor cost. For this explanation, we’ll set up a hypothetical employee with the following details: Works full time. This example only deals with one employee, but you can scale it up to accommodate as many employees as you have. Health care.

Employee Relations 68

Employee Relations Insurance Training Management 68

EATER

AUGUST 21, 2020

The next day, Yoshino informed Meehan the paper would launch a formal investigation into the allegations raised at the meeting. Chasing the unexpected hit led to a fuzzy leadership structure and a bicoastal operation. Social media has driven much of this reckoning by providing a space for rank-and-file editors and writers to speak out.

White Paper 145

White Paper Social Media Magazine Back of House 145

Modern Restaurant Management

MAY 1, 2020

Respondents across all countries said their top food-related concerns were: safety and hygiene, access to healthy foods, and nutrition. The vast majority of those surveyed want restaurants to have employees wear face masks and encourage social distancing. Restaurant Industry Consumer Perspectives. In the U.K.,

2020 157

2020 Fast Casual Food Safety Guest Recovery 157

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. NLRB Issues Joint-Employer Ruling. ” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018.

Mobile Ordering 113

Mobile Ordering Front of House Customer Experience Back of House 113