Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. For external audiences, spotlighting your commitment to food safety will also help increase consumer trust and loyalty, as well as positive reviews and referrals.

Food Safety 204

Food Safety Allergens Food Audits 204

Modern Restaurant Management

JULY 6, 2023

It's a crucial step to ensure that recipients receive messages that match their behavior and preferences and are designed to then modify or augment their known behavior to generate greater loyalty, increased revenue or more awareness. Timing and context also play a role in creating “high value” communications.

Seating 178

Seating Innovation Marketing Loyalty Program 178

7 Shifts

JULY 30, 2021

From the pictures you choose to feature, to the site's overall design, take the time to make it your own. A press release is a formal message that communicates the information you want to provide about your business to a desired audience. Loyalty programs. VIP programs. Create an awesome website.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Gluten-free validation programs like GFFS provide helpful resources and training materials.

Training 177

Training Front of House Kitchen Safety Allergens 177

Goliath Consulting

AUGUST 24, 2023

For restaurants seeking to increase their customer base, enhance visibility, and build long-lasting relationships with patrons, a well-rounded marketing strategy tailored to the local community is essential. These are the basics of local restaurant marketing to attract customers and cultivate loyalty.

Loyalty Program 78

Loyalty Program Marketing Email Marketing SEO 78

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Designing newsletters and using an email service provider to send them out can cost between $10-$100 per month for new outlets. Cost-effective and scalable. Limited menu dishes. Business updates.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated. Personalization is even more impactful.

Loyalty Program 181

Loyalty Program Social Media Email Marketing Point of Sale 181

Modern Restaurant Management

DECEMBER 9, 2020

Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Case in point: the Pret A Manger program costs $26.60 Reinforcing Revenues. Customer Connections.

Loyalty Program 186

Loyalty Program Customer Service Consumer Goods Online Ordering 186

Open for Business

JUNE 30, 2023

Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back. A business’s branding communicates its personality, mission, and values to the world. Establishing a loyalty program can be a large part of a restaurant’s brand.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. Reaching out is simple enough, but of course, those communications also need to be relevant and timely. Display Empathy.

2021 143

2021 Loyalty Program Social Media Webinar 143

Modern Restaurant Management

MARCH 16, 2023

Music can help restaurants strengthen relationships with their customers and build loyalty. Frequently, restaurants ineffectively spend valuable time creating playlists that miss the mark, they are perhaps not long enough to cover a full week or month of programming or lack the proper demographic appeal and brand fit.

License 185

License Loyalty Program Customer Experience Customer Service 185

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. Do a budget and work on predicting cash needs the next 60-90 days.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

7 Shifts

FEBRUARY 15, 2024

Employee scheduling and management software Businesses with bars use employee scheduling and management software to eliminate handwritten schedules, text threads, unreliable communication, and countless other scheduling nuisances. POS software handles payment processing, too. Prioritize solutions that make sense.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

Employee scheduling and management software Businesses with bars use employee scheduling and management software to eliminate handwritten schedules, text threads, unreliable communication, and countless other scheduling nuisances. POS software handles payment processing, too. Prioritize solutions that make sense.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.

Marketing 199

Marketing Social Media Mobile Ordering Website Management 199

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Ideal for venues with simpler or more limited offerings.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

OneDine

SEPTEMBER 26, 2023

From menu engineering to leveraging loyalty programs and instant guest feedback, these secrets are key to ensuring the long-term success of your restaurant. Menu Engineering: The Art of Profitability Menu engineering is a strategic approach to designing your menu that goes beyond listing dishes. Blanket rewards are OUT!

Loyalty Program 52

Loyalty Program Social Media Sustainability Waste 52

Modern Restaurant Management

FEBRUARY 14, 2020

This preference for environmentally conscious brands makes it critical for restaurants to find ways to integrate sustainability into operations and develop a plan to promote these sustainability initiatives through various channels including digital, marketing materials, and streamlined internal communications and messaging.

Recycling 225

Recycling Sustainability Loyalty Program Social Media 225

7 Shifts

NOVEMBER 3, 2021

Some programs are designed to intercept the data flowing to and from a POS system, as was that case with a breach at Wendy's locations. The report also noted the use of keyloggers, which are programs designed to capture the keys struck on a keyboard. How To Protect Your Restaurant Data + Enhance Cybersecurity.

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

MARCH 27, 2020

You can point your restaurant staff towards monetary relief programs offered by the government and other organizations to help them stay afloat if your business closes. How to communicate your COVID-19 restaurant closure. Then share general updates with staff through your team communication tool.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 193

2023 Loyalty Program Mobile Ordering Consumer Goods 193

7 Shifts

JANUARY 10, 2024

A restaurant management system, or RMS, is software designed to streamline restaurant operations and simplify restaurant management. A CRM system helps restaurants understand their customer base, communicate more consistently and effectively, and target their marketing efforts to the right customers.

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

A restaurant management system, or RMS, is software designed to streamline restaurant operations and simplify restaurant management. A CRM system helps restaurants understand their customer base, communicate more consistently and effectively, and target their marketing efforts to the right customers.

Management 195

Management Management Point of Sale POS 195

The Restaurant Times

JULY 14, 2020

As the trend of online ordering is at its peak right now, it is also gaining importance for restaurants in terms of enhancing customer loyalty and boosting ROI. This article will discuss how you can optimize your customer’s online ordering experience, earn customer loyalty, and increase your business in myriad ways.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

Modern Restaurant Management

FEBRUARY 2, 2022

Oftentimes, the best solution isn’t as elusive as we think, and that’s certainly the case with new restaurant tech designed to enable you to do more with less. Additionally, by transparently communicating with guests about the status of their order and pickup times, it’s easier to keep guests happy.

Loyalty Program 193

Loyalty Program Online Ordering Social Media Mobile Ordering 193

Modern Restaurant Management

MARCH 1, 2022

“As QSRs make it increasingly easier to order off-premise with the rollouts of mobile applications and loyalty programs, they provide a convenience to customers that may take the sting out of higher prices,” said Acerra. Delivering that level of convenience will win brand loyalty.”

Loyalty Program 173

Loyalty Program Mobile Ordering Download Food Order 173

The Rail

NOVEMBER 4, 2022

Infographic designed by Sinch.com. In this way, SMS marketing allows for nearly instant communication with your customers. Share Discounts & Specials SMS messages are one of the fastest and easiest ways to communicate with customers about special offers and discounts. Why not use it to your advantage with SMS marketing?

Marketing 115

Marketing Loyalty Program Email Marketing Seasonal Menu 115

Modern Restaurant Management

APRIL 11, 2022

Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. In chaotic times, clear and consistent communication can make all the difference.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. In addition to scheduling, Sling offers task management and team communication features with notification alerts to keep your entire team on the same page.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

FEBRUARY 10, 2023

In a survey of millennial buying and communication behaviors, researchers found that almost 20 percent of Americans in the 23-39 age group prefer to buy things online rather than talk to a human being. So in keeping with making it easy for diners to find and reach you, take a mobile-first approach to your website’s design.

Social Media 192

Social Media Mobile Ordering Email Marketing Online Ordering 192

Modern Restaurant Management

JANUARY 9, 2020

Keep reading as we share marketing tips designed to help small coffee shops better compete in today’s market. Loyalty Program. Almost 70 percent of customers admitted that rewards or loyalty programs do influence their shopping decisions. Attracting New Customers. Social Media.

Marketing 179

Marketing Email Marketing Loyalty Program Social Media 179

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. US Foods Ghost Kitchens. US Foods Holding Corp.

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

The Restaurant Times

OCTOBER 11, 2021

While restaurants have always had to go the extra mile to earn customer loyalty, it has become even more important to take charge of the relationship with the customers as they become even more cautious to dine out. A hyper-personal experience topped with an attractive loyalty program can help restaurants bridge the gap with customers.

Loyalty Program 52

Loyalty Program Customer Experience Social Media Communication 52