7 Shifts

SEPTEMBER 16, 2020

Your restaurant can communicate changes to its protocol by using a restaurant staff communications tool like 7shifts. Delivery - The coffee shop ensured that customers could still get their Three Tree coffee fix even if they couldn't make it to a shop or the trolley. Managers also check employees' temperatures before shifts.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

7 Shifts

JANUARY 11, 2021

Alter and Create New Roles like extra cleaning, packing takeout orders, and facilitating delivery/pickup Hire new delivery drivers if you need them, or see if existing staff are up to the task Check-In with seasonal employees such as returning college students. Delivery has skyrocketed thanks to stay-at-home orders.

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

7 Shifts

JANUARY 20, 2023

Go all-in on pick-up and delivery Truth is: Most people will stay at home. Delivery and pick-up orders tend to be higher during the Super Bowl than any other time of year. So if you're looking to boost your sales during the big game, delivery and pick-up are the way to go. And best of all, they're easy to set up and manage.

Specials 195

Specials 2023 Social Media Email Marketing 195

Open for Business

MAY 16, 2024

Diners are doing more research than ever and a restaurant website is a critical touchpoint of the guest experience. There’s a common misconception that building a restaurant website will incur significant expense or require advanced technical skills. Why is a restaurant website important?

Website Management 78

Website Management Email Marketing SEO Seasonal Menu 78

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Website SEO – Ensure your website ranks higher in search engines and that your customers can find you.

Marketing 199

Marketing Social Media Mobile Ordering Website Management 199

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 192

Online Ordering Point of Sale Website Management Inventory 192

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. CREATING A BUZZ. BE PRESENT.

Social Media 436

Social Media Communication Loyalty Program Training 436

7 Shifts

OCTOBER 9, 2020

According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. This rise in digital interactions has made it critical for restaurants to have well-designed websites. How to build your restaurant’s website.

Design 398

Design Social Media Mobile Ordering Online Ordering 398

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. But when it’s so dead simple to get listed on third-party delivery marketplaces and take orders, why do all the other work to create your own system when you are a time-strapped restaurateur? It will still cost you to run your own delivery.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Will running a takeout and delivery-only restaurant be profitable, or will the costs outweigh the revenue this opportunity could generate? Do you have takeout packaging in stock?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

The Food Corridor

MAY 7, 2020

Two common themes are food businesses transitioning to online ordering for delivery or curbside pickup, and others turning to an ecommerce model. Transition to Food Delivery or Ecommerce. Whatever you decide to do, the first step is to activate communication channels with your customers to let them know what’s going on.

Delivery 98

Delivery Food Online Ordering Email Marketing 98

Modern Restaurant Management

JANUARY 22, 2024

How do you manage your restaurant in a modern and efficient way? Also, consider providing curbside, takeout, or delivery services in addition to flexible and quick ordering and delivery alternatives, including online, phone, or in-app ordering. But precisely, how can you determine what customers want?

Loyalty Program 164

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 164

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively. This allows for better planning and faster turnover.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

JANUARY 26, 2021

Here are a few ideas: Contactless is King While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever. According to our recent survey, delivery and takeout accounted for nearly a third of all restaurant revenues.

2021 370

2021 Front of House Social Media Back of House 370

Cheetah

MAY 1, 2020

In an effort to help San Francisco restaurants stay afloat in this unstable economic reality, Mayor London Breed has recently capped the fees food delivery apps can charge restaurants at 15%. “In The time has come to drop the apps and set up your own delivery system that will be profitable now and in the future.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

Lavu

FEBRUARY 28, 2020

Restaurant owners and managers consistently look for solutions that allow customers to place orders online and have food delivered fast. Indeed, online ordering and delivery systems are slowly becoming a norm as more restaurants adapt to this business model. An online ordering and delivery system is crucial for the modern restaurant.

Online Ordering 85

Online Ordering Delivery Ordering Point of Sale 85

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery. Give Your Website All of the Love.

Marketing 219

Marketing Email Marketing Website Management Social Media 219

Modern Restaurant Management

OCTOBER 27, 2022

Whether it's personalizing the drive-through experience or reliably managing store hours, a strong network can power the restaurant management tools and apps that QSRs need to streamline front- and back-of-house operations, enhance dining experiences, and keep guests happy. Easing Customer and Employee Friction.

Mobile Ordering 193

Mobile Ordering Online Ordering Front of House Fine Dining 193

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. Employees must report any symptoms and recent travel to their managers before a shift.

BOH 368

BOH FOH Food Safety Equipment 368

Foodable

NOVEMBER 12, 2020

In conversation with Linden Pride, the owner of New York City’s Dante , and Shelby Allison, the co-owner of Chicago’s Lost Lake , this session—hosted by on-trade strategy and training consultant Elayne Duff of Duff on the Rocks —explores how businesses can successfully manage delivery logistics with off-premise dining having become the new norm.

Delivery 52

Delivery Menu Fine Dining Social Media 52

ChowNow

DECEMBER 16, 2020

The restaurant delivery business has grown enormously in recent years, and it shows no signs of fading. Since the start of the COVID-19 pandemic, roughly half of all consumers have ordered delivery from a restaurant, and delivery sales have increased by 120 percent. That said, it can be difficult to get delivery right.

Delivery 78

Delivery Email Marketing Mobile Ordering Online Ordering 78

7 Shifts

NOVEMBER 5, 2019

This post will walk you through creating, optimizing, and managing your restaurant business profile not only for single-site restaurants, but also multi-location restaurants and franchises. It even provides a “critic reviews” section from third-party, high authority websites. What is a Google My Business Account?

Website Management 253

Website Management Customer Service Customer Experience Book 253

Modern Restaurant Management

JUNE 29, 2022

To continue to see success, restaurants need to take ownership of customer data through direct online ordering technology to better manage their digital channels and deepen relationships with diners. Streamlining Operations. Guest data is the future of restaurants. Guest data is the future of restaurants.

Ordering 186

Ordering Online Ordering Email Marketing Seasonal Menu 186

Social Hospitality

AUGUST 25, 2019

But many small restaurants haven’t yet adopted emerging restaurant technology for customer communication. Streamline Reservations and Order Management Restaurant employees devote a lot of time to reservation management and customer orders. Messaging and chat apps can play a significant role here.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Modern Restaurant Management

SEPTEMBER 27, 2021

Suddenly, the ability to engage customers digitally – to take orders via apps and websites, to fulfill orders via delivery and curbside pickup, all occurring “outside the four walls” – became existential. In March of 2020, the world changed.

Mobile Ordering 192

Mobile Ordering Email Marketing Online Ordering Website Management 192

The Restaurant Times

MAY 27, 2020

In a delivery-only restaurant business, the food you serve remains one of the main parameters to differentiate your brand from the rest. The restaurant industry is witnessing a spike in demand for takeaway and delivery services. For customers, doorstep food delivery has become both a necessity and convenience.

Delivery 98

Delivery Recycling Food Customer Experience 98

Modern Restaurant Management

MAY 8, 2020

Modern AI exists without the limitations that you see in movies, operating on everything from the smartphones in your pocket to the website that uses machine learning to track COVID-19. Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes.

Food Safety 191

Food Safety Kitchen Safety Front of House Website Management 191

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

APRIL 14, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Q: What can I do to help my restaurants and community battle the effects of COVID-19? Communicate. Set up a clear line of communication for your customers to order grocery items.

Healthcare 183

Healthcare Front of House Social Media Website Management 183

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Keegan Brown, Marketing Manager Easy On Hold & Brand Music. What’s working right now: Hours should be updated everywhere: Facebook, google my business, yelp, your website, etc.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

The Restaurant Times

FEBRUARY 14, 2021

Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. Create A Well-designed Website/App. Food delivery orders come from multiple online channels; therefore, it is crucial to create a well-designed website/app and optimize your online menu. Optimize Online Ordering Management.

Online Ordering 98

Online Ordering Ordering Mobile Ordering Social Media 98

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Here's a great example of a pop-up that grabs your attention immediately: People will only agree to subscribe to your newsletter if you can adequately communicate the value they're going to get from your emails.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

AUGUST 31, 2021

From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward.

Customer Experience 186

Customer Experience Customer Service Online Ordering Food Safety 186

Modern Restaurant Management

NOVEMBER 19, 2019

The new concept includes five drive thru lanes that allow customers to order and pay for a meal through the brand’s app or website, including designated lanes for more traditional, on-the-spot orders. Now, with tamper-proof packaging, delivery guests will know if their food has been interfered with before they open it.

Delivery 116

Delivery Reservations Customer Experience Retail 116

Cheetah

SEPTEMBER 1, 2020

As our lives are shifting to the digital space, ordering food on restaurant websites and sharing home dining experiences has become the new normal. A great restaurant website is the key to your business’ future success. Also, the time people spend on your website is a user engagement signal for Google.

Social Media 148

Social Media Online Ordering Website Management Download 148

Modern Restaurant Management

APRIL 8, 2020

In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times. " What are the most effective ways to reach customers and engage with them and the community? and how they can best reach you.

Small Business 199

Small Business Social Media Consumer Goods Communication 199