Culinary Cues

SEPTEMBER 1, 2023

For the past six months I have been committed to an exercise regimen thanks to my Apple Watch. Closing the rings of movement, exercise, and standing has been a goal since I first strapped on the watch, a goal that consumes my attention and cannot be broken for fear that I will simply fall off the pattern if the rings fail to close for one day.

Fine Dining 319

Fine Dining Dine-in Front of House Design 319

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Full-Service Back-Of-House Staffing Improves, But Training and Coaching Needs Increase as Average Tenure Drops. At the end of Q3 and before the heavy volume holiday season commences, full-service restaurants have shored up their back-of-house staff.

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74

7 Shifts

MARCH 31, 2023

If your managers are actually spending time with people and really kind of connecting with them and setting goals for them and saying, ‘Hey, you're a food runner now, but I want you to be a server in six months or a year, or maybe you wanna be a chef one day, like, let's get you training there.’ “Take better care of your staff.”

Hiring 195

Hiring Front of House Back of House Document 195

Culinary Cues

MAY 26, 2020

OK – so that doesn’t help much unless we have a plan, a plan that everyone buys into, and a plan that shows hope on both fronts. So the question is – where is the leadership in building such a plan? Where is the real leadership from professional organizations and from the communities where those restaurants reside?

Kitchen Safety 268

Kitchen Safety Leadership Food Safety Front of House 268

Lavu

OCTOBER 13, 2023

What is Restaurant Table Turnover Rate? Table turnover rate measures of how often a table is occupied by a new group of guests during a specific period of time. It is calculated by dividing the number of guests served by the number of tables available during that time period. The ideal turnover rate changes based on type of restaurant.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Ken Burgin

FEBRUARY 13, 2022

Training and development for new leaders can be done through professional courses, and many times it’s through guidance on the job. In this podcast, Ken Burgin talks with Vanessa Pollock of VP Training & Development. an experienced hospitality trainer and development coach.

Leadership 60

Leadership Hospitality Front of House Coaching 60

EATER

JUNE 28, 2023

Deep dish gets the fine dining treatment | Chuck Hodes/FX A 15-year restaurant veteran, The Bear ’s culinary producer is responsible for the show’s food as well as the cast’s cooking skills Courtney “Coco” Storer has worked in some of the world’s most vaunted kitchens, including Verjus in Paris, both as a chef and in the front of house.

Seasonal Menu 91

Seasonal Menu Front of House Food Back of House 91

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Full-Service Back-Of-House Staffing Improves, But Training and Coaching Needs Increase as Average Tenure Drops At the end of Q3 and before the heavy volume holiday season commences, full-service restaurants have shored up their back-of-house staff.

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

Goliath Consulting

JULY 28, 2020

This is why we recommend role playing as part of the staff training—so that managers can first become comfortable with conflicts and practice resolving them in a controlled space. This skillset will hold more significance now during the COVID-19 pandemic. Worksheets can come in handy. Situational Leadership.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Restaurant365

APRIL 26, 2022

The hiring crunch is especially tough for back-of-house employees, such as line cooks and dishwashers, who historically have made lower wages than many front-of-house employees like servers. Finally, there is also the cost of training new employees and a period of lost productivity as they learn their responsibilities.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. You're classically trained. She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. But first, Reed recounts how she followed her husband into restaurants. "I

Front of House 370

Front of House Back of House Take-out Book 370

Apicbase

MARCH 17, 2023

Because technology integration allows your business systems to talk, it improves communication between the kitchen and front-of-house staff. In addition, it automates back-of-house operations so your teams can focus on creating epic food and customer experiences. There is good and bad news. What tech does your restaurant need?

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. So how do you stack your bench and coach your own team to maximum efficiency? User Network. User Connection.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Diners Show Holiday Spirit. “This is a challenging time for both consumers and businesses. . Hassle-free holiday meals.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Embrace the Suck

JANUARY 13, 2021

Yet, here you are still slugging it out every single day doing battle on the front line. Now, before you say, “ But Coach, you are an anomaly and my situation is different.” You’ve heard it said to you by every consultant out there.You need to work ON your restaurant and not IN your restaurant.

Coaching 352

Coaching Back of House Front of House Training 352

7 Shifts

MARCH 29, 2023

He joined us on the Pre-Shift podcast to chat about bartaco's embrace of tech, their unique approach to training and career development, radical wage structure, and how all of those practices have them poised for growth in 2023. And now we're starting to get a little bit more of the purpose-driven, of 'what do you stand for?

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. We believe that your food should be prepared in front of you so you can see our commitment to freshness and quality. Here’s where restaurant owners get off track. They focus on the wrong things. What are some of the wrong things?

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

7 Shifts

NOVEMBER 3, 2022

Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. When my friend was 22, she served at a steakhouse that mandated short dresses and heels. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

Restaurant365

JANUARY 13, 2021

As you work to empower your managers, think about the process as more like a coach and make sure all your managers understand your approach. Train Managers to Control Food and Labor Costs. Controlling your restaurant’s prime cost, made up of your cost of goods sold (CoGS) and labor costs, is critical to your profitability.

Management 78

Management Management Point of Sale Waste 78

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

MARCH 13, 2020

BWW Franchisee Acquisition Completed. CV Partners, LLC, completed the previously announced acquisition of Diversified Restaurant Holdings, Inc. (“DRH”), one of the largest franchisees for Buffalo Wild Wings® ("BWW") with 64 sports bars across five states. DRH’s common stockholders received $1.05 per share in cash.

Franchise 145

Franchise Franchising Customer Experience Customer Service 145

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. Curry Up Now attracted a new investment from seed-stage venture capital firm Liquid 2 Ventures (L2V). " Benihana Plans Franchise Expansion. Select U.S.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. PPP Forgiveness Links and EZ App. Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR.

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Restaurant365

JANUARY 13, 2021

As you work to empower your managers, think about the process as more like a coach and make sure all your managers understand your approach. Train Managers to Control Food and Labor Costs. Controlling your restaurant’s prime cost, made up of your cost of goods sold (CoGS) and labor costs, is critical to your profitability.

Management 15

Management Management Point of Sale Waste 15

EATER

OCTOBER 21, 2021

Changes at Amtrak may revive the beloved tradition of enjoying chicken cordon bleu and Moroccan beef with chickpea salad with fellow travelers In August 2005, I rode an Amtrak overnight train from Chicago to Schenectady, New York: the Lake Shore Limited. It seemed passengers didn’t even want traditional train car dining anyway.

2005 121

2005 Back of House Training Dine-in 121