Culinary Cues

JULY 15, 2024

This is a disease that lies dormant in many people just waiting to take over their every being if those in positions of leadership allow it to. In other words – when a restaurant is not working as it should, start by looking at leadership and how they approach the business and the people within. Hire people who “fit”.

Leadership 473

Leadership Food Truck Employee Relations Training 473

Culinary Cues

JANUARY 23, 2023

Measuring how the “carrot rule”, is applied is the job of the coach, manager, or in our case chef. THE LEADER/COACH IMPACT: The leader is responsible for creating the game plan and the learning organization that makes a win possible. THE PLAYER/STAFF MEMBER IMPACT: It was Coach Belichick whose message to players was: “Do your job”.

Coaching 467

Coaching Sports Point of Sale Take-out 467

Culinary Cues

AUGUST 31, 2020

Rest assured, at some point restaurants will rise up again, clubs and hotels will measure success based on occupancy and food service activity, and the position of “chef” will be center stage in driving sales and measuring profitability. This is where you need to be. [] POWER vs. LEADERSHIP. “I

Leadership 472

Leadership Point of Sale Training Coaching 472

Modern Restaurant Management

FEBRUARY 28, 2020

Custom designed to be unlike anything currently on the water, the process to receive permitting and approvals charted unmapped territory for the United States Coast Guard and the City of San Diego. Hoping to raise a record-breaking amount for charity this March, Jersey Mike’s Subs asks customers to eat a sub and help a local cause.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Embrace the Suck

MARCH 11, 2019

I was very honored to be interviewed by Tony Chapman at the recent Restaurants Canada Leadership Conference in Toronto. Tony: With me is Donald Burns, The Restaurant Coach™, named one of The Top 50 Restaurant Experts to Follow and one of 23 Inspiring Hospitality Experts to Follow on Twitter. Let’s get to it!

Leadership 212

Leadership Coaching Book Social Media 212

Goliath Consulting

JULY 28, 2020

Another profound shift in the industry is the way staff is now expected to interact with their customers. Situational Leadership. A flexible leadership style is crucial in this current environment. We mentioned earlier how the pandemic has been redefining jobs.

Leadership 348

Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

MARCH 10, 2020

We are providing extra tissues and napkins for customers to use for coughs or sneezes. Restaurant management platform Lavu is preparing to help customers who may be impacted by the COVID-19 coronavirus by waiving software hosting fees for those affected.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

JULY 30, 2021

We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” In 2022, Just Salad will expand its award-winning Reusable Bowl Program to digital orders and offer participating customers loyalty rewards in its mobile app, further encouraging sustainable eating on the go.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JANUARY 17, 2020

We are dedicated to our guests and by welcoming well-qualified franchisees who share our commitment to excellence into the Benihana family, we will be even better positioned to continue providing our guests with the outstanding food and service they have come to know and love!" Paris Baquette's Leadership Changes.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Modern Restaurant Management

MARCH 13, 2020

ICV’s ownership brings additional resources and skills that will enable us to grow the BWW brand and help enhance the customer experience.” “Matt and I have been fans of Moe’s for a long time and were attracted to the unique brand personality, culture, leadership, vision for the future and unit-level economics.”

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. “The level of interest and our customer profile in the Midwest is remarkable,” Milburn said.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

EATER

MAY 24, 2021

Joey Pham, who is now a baker and spiritual coach at their own business Flavor Supreme , started working at Fat Rice in 2014 as a line cook and says they were eventually driven away by Conlon’s bullying. “I Maybe this time, things would change. But the changes appear plentiful, and it’s hopeful. But now is far too soon for that.”.

Website Management 274

Website Management Leadership Social Media Hospitality 274

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. The first ones to really do elevated street food in a taco setting, in a full-service environment. Anthony Valletta has had an extensive career in the hospitality business.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Gecko Hospitality

MARCH 10, 2023

While some advantages in leadership ability may come naturally to certain individuals, many of the most crucial skills and talents are developed through education and experience. In an ever shifting landscape, successful leadership is key to finding answers among uncertainty. Costs for a leadership coach can vary.

Hospitality 98

Hospitality Leadership Coaching Seminar 98

The Rail

OCTOBER 3, 2024

By Indiana Lee, Contributor The old idiom “a team is only as strong as its weakest link” is shown to its fullest extent in the food service industry. If every member of the team isn’t firing on all cylinders and seamlessly working together, orders are delayed, customer satisfaction drops, and the restaurant’s reputation can take a hit.

Food Safety 130

Food Safety Front of House Kitchen Safety Food 130

Modern Restaurant Management

DECEMBER 12, 2019

Customers can also purchase the First Book Bundle at Pizza Hut, where $1 from every bundle purchased will be donated to First Book. Erik Mallon will serve as Senior Director of Franchise Development, and Jim Hicks assumes the role of Director of Operational Services and Training. ” Camille Chavez. . ” Camille Chavez.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Modern Restaurant Management

OCTOBER 21, 2019

.” Plant Based World Europe will be the only European B2B focused event to bring together plant-based product producers and manufacturers, with retailers, distributors, food service providers, restauranteurs, entrepreneurs, investors and healthcare professionals. " by CHLOE.'s Hardee's Goes Beyond. With more than 4.5

Retail 226

Retail Consumer Goods Point of Sale Seasonal Menu 226

Crunchtime

JULY 20, 2023

The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchise 78

Franchise Franchising Operations Leadership 78

360Training

JULY 23, 2020

Recently, we talked about careers in food service management and how most managers (and owners!) Training and development can be the keys to higher staff retention, higher customer satisfaction, and better food safety. In the absence of leadership, morale tanks throughout the restaurant and turnover increase there, as well.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Bar and Restaurant Coach

SEPTEMBER 13, 2019

Reality TV has been great for bar consultancy firms like Barmetrix by introducing our services to the world. customer service excellence. Most operators are just not interested in someone coming into their venues busting bottles, yelling at staff and running off customers. But the exposure hasn’t come without a cost.

Bar 77

Bar Audits Coaching Inventory 77

Bar and Restaurant Coach

JUNE 4, 2019

Our very own Dave Nitzel is a former Fortune 500 executive, who brings invaluable expertise he gained while in leadership for mega companies like Office Depot, Velocity Express, and Advance Auto Parts. Four Scenarios for Discounting Products or Services. Building Customer Confidence as You Build Your Brand.

Bar 100

Bar Operations Coaching Retail 100

Bar and Restaurant Coach

MARCH 2, 2020

Indirect: Degradation of Guest Services – People make mistakes in training, everyone knows that—but have you considered what it costs you when the customer experience is less than optimal during that training time? It’s possible you could even lose customers you cannot get back. 2) coach them out the door.

Coaching 75

Coaching Employee Relations Hiring Document 75

Black Box Intelligence

MAY 25, 2021

challenge, in which the devastating cutbacks rightfully imposed to stay afloat are massively intertwined with a narrative about corporate America in which senior leadership got richer and essential workers got nothing. Spend as much time learning about this audience as you do your customers. The restaurant industry is facing a P.R.

Social Media 98

Social Media Leadership Coaching Hiring 98

Crunchtime

JULY 20, 2023

The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchise 60

Franchise Franchising Operations Leadership 60

Aaron Allen & Associates

JUNE 25, 2024

An optimized layout means your team can work on your menu more smoothly and effectively, which translates to faster service and happier customers. A well-planned reconfiguration will accommodate future expansion and new menus , ensuring that your kitchen can handle increased demand without compromising on service quality.

Coaching 59

Coaching Kitchen Safety Back of House Fast Casual 59

Culinary Cues

MARCH 14, 2024

When you watch finished plates slide down the pass ready for service, what do you see? When you walk through the dining room and observe service and interactions between staff and guests, what do you see? Vince Lombardi, the famous football coach once stated that: “Winning isn’t everything, it’s the only thing.”

Coaching 431

Coaching Uniforms Fine Dining Customer Service 431

MBB Hospitality

APRIL 25, 2018

The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. When dealing with customers and other staff, your communication skills of course have to be on pointe. Strong Leadership Skills. Strong Communication Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

NOVEMBER 15, 2024

Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. How do you handle complaints about food quality from customers? They might describe specific strategies, like setting up a clear mise en place before service. But how do you find the right person?

Back of House 195

Back of House Management Management Operations 195

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. One of the most difficult tasks that any restaurateur or chef faces is convincing a customer to walk through the door for the first or twentieth time. This would never happen in a restaurant.

Customer Experience 446

Customer Experience Customer Service Food Safety Hospitality 446

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Bloom Intelligence acquired SuperFi, a WiFi marketing company that provides professional email marketing services with advanced segmentation and analytics. PPP Forgiveness Links and EZ App.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

Modern Restaurant Management

JANUARY 22, 2021

He is also a veteran entrepreneur and is a coach to many Fortune 500 companies. He also launched Fireteam Logistics LLC, an Ohio-based transport and delivery service, and recently partnered with Amazon Logistics. Ownership and the franchise leadership team were also busy developing new store design prototypes which continue into 2021.

Franchise 508

Franchise Franchising 2020 2021 508

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. So in that, I was granted and was honored to be a part of the Women's Entrepreneurial Leadership Program for James Beard. We need to be conscious and then Conscious Leadership. I read it every single time.

Front of House 370

Front of House Back of House Take-out Book 370

Embrace the Suck

MARCH 22, 2019

You might be suffering from Leadership Delusion. Look up the definition of what leadership is and it’s a little vague: The action of leading a group of people or an organization. That being said it seems that leadership is classified as a noun , when in reality it should be a verb. Leadership is an act.

Management 265

Management Management Leadership Seminar 265

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Speaking of behaviors you won't tolerate, make it clear to your staff, vendors, and customers that any harassment won't be tolerated. Put women in leadership roles.

Leadership 195

Leadership FOH BOH Website Management 195