Restaurant Business

JUNE 27, 2025

By Lisa Jennings on Jun. 27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. Photo courtesy of Jeff's Bagel Run. Jeff Perera jokes that his bagel chain is the result of a love story. “I I made a bagel for my wife, because she asked me to,” he said. She’s on time.

Fast Casual 165

Fast Casual Franchise Franchising Leadership 165

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

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Certification Fast Casual Government Front of House 221

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. By Joe Guszkowski on Jun.

Fast Casual 176

Fast Casual Front of House Back of House Leadership 176

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Restaurant Clicks

JULY 22, 2025

The casual, no-frills atmosphere makes it a comfortable place to grab a filling meal, especially for folks who like honest, straightforward barbecue without the extras. The menu keeps things simple with pulled pork, burgers, and smoked turkey sandwiches served in a casual, diner-like setting.

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Back of House Front of House Seasonal Menu Fast Casual 149

ChowNow

JUNE 6, 2025

And operators who don’t have one at all are missing out on a huge opportunity to tell their restaurant’s story, connect with new customers, and distinguish themselves from other restaurants in their area. A well-written restaurant About Us page builds trust, sparks curiosity, and even helps you show up higher in search results.

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. So much data is generated at every point within a restaurant, whether fast casual or fine dining. For the first part, click here and for the second part, click here.

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2025 Loyalty Program Social Media Fast Casual 419

ChowNow

MAY 23, 2025

Unless theres a good reason to keep them (like being a house specialty or a key part of your concept), theyre probably taking up valuable real estate on your menu. You want them front and centertop of a menu section, in a callout box, and suggested by your servers. What Is Menu Engineering and Why Should You Care?

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Menu Seasonal Menu Point of Sale Online Ordering 195

Restaurant Clicks

JULY 18, 2025

It’s also pet-friendly, which makes it a popular stop for people out for a casual day. From roadside joints to family-run spots that have been around for years, the state has something for everyone who loves smoky, slow-cooked meat. Locals appreciate the home-style approach and the attention to detail in both the cooking and the service.

Back of House 147

Back of House Front of House Seasonal Menu Fast Casual 147

ChowNow

JANUARY 23, 2025

In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. First, ask what type of event would best fit your venue.

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Events Seasonal Menu Social Media Customer Experience 195

Qu

JUNE 16, 2025

The restaurant landscape is evolving rapidly, and 2025 promises to be a pivotal year for operators who are ready to embrace change. Enter the “Chief Translation Officer”—the person who bridges IT, operations, and marketing. While QSRs lead at 80%, fast casual is catching up quickly.

Fast Casual 52

Fast Casual 2025 Casual Loyalty Program 52

Lavu

JULY 4, 2025

POS systems are where you place food and drink orders and send them to the back of the house. Lavu’s POS system for restaurants helps business owners manage their entire operations from processing transactions and managing teams to tracking inventory and creating customer profiles.

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POS 2025 Front of House Back of House 78

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. Google Business Profile If you only have time to focus on one restaurant review site, or don’t know where to start, make it this one.

Website Management 195

Website Management SEO Book Customer Experience 195

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Lavu

MAY 30, 2025

Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments. Metric used in the restaurant industry to assess operational performance.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

SpotOn

FEBRUARY 26, 2025

Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Direct operating expenses. Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Restaurant P&L statements can be downright confusing. Prime costs.

Point of Sale 90

Point of Sale License Insurance POS 90

SpotOn

DECEMBER 27, 2024

You don't need a scientific study to know that a complimentary bread basket or coffee on the house becomes something greater than the sum of its parts. Loyalty programs offer a rare win-win for restaurant operators and guests alike. These are popular with chain restaurants and fast casual restaurants.

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Loyalty Program Point of Sale Online Ordering Front of House 52

Qu

NOVEMBER 25, 2024

Our stable yet flexible platform gives you the control to tackle today’s challenges and future-proof your operations. Together, we can transform your operations, drive growth, and unlock new possibilities for the future of your business. While many solutions simply check the boxes, we’re building the tools of tomorrow, today.

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Black Box Intelligence

JULY 16, 2025

It spread across nearly every restaurant segment, with all but Fast Casual accelerating their year-over-year same-store sales growth compared to May. Casual Dining led the pack once again, outperforming every other segment by a wide margin. Monthly Restaurant Trends Review Out of the Box: June 2025 Same-store sales rose 2.0%

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2025 Fine Dining Point of Sale Fast Casual 52

Modern Restaurant Management

MARCH 11, 2025

– Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fast casual restaurants went from primarily dine-in business to mostly takeout and delivery models.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

QSR Automations

JANUARY 31, 2025

By combining these two powerful solutions, restaurants can create seamless restaurant operations, reduce wasteboth food and laborand boost profitability. By combining these two powerful solutions, restaurants can create seamless restaurant operations, reduce wasteboth food and laborand boost profitability. The result?

Waste 52

Waste Front of House Operations Back of House 52

Black Box Intelligence

JANUARY 16, 2025

Comp Traffic Best Region: New England Best Segment: Family Dining Best Cuisine: Breakfast Worst Region: NY-NJ Worst Segment: Fast Casual Worst Cuisine: Sandwich The December 2024 Restaurant Industry Trends + A Year in Review 2024 saw many ups and downs. DECEMBER: BY THE NUMBERS (Y-O-Y) -0.3% Comp Sales -3.2% in same-store sales growth.

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2024 Point of Sale Front of House Fast Casual 52

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

MAY 23, 2025

If your POS system is slowing down your restaurant , you’re not just dealing with minor annoyances; you’re risking lost revenue, poor customer experiences, and operational chaos. If your restaurants operations feel slower, less efficient, or prone to errors, your outdated POS system might be the culprit.

POS 78

POS Online Ordering Mobile Ordering Inventory 78

SpotOn

DECEMBER 30, 2024

Gross profit margin subtracts only the Cost of Goods Sold (COGS) to determine the profitability of your food and beverages, while net profit margin subtracts all your costs to determine the profitability of your entire operation. And sit-down operations tend to struggle the most because of more complex menus and service models.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

APRIL 1, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged. Among delivery apps, DoorDash is the clear favorite.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” Older adults still prefer in-person ordering.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Restaurant Business

JULY 1, 2025

Crawford joined Melting Pot in March 2020 as EVP of operations. He was also CEO of its parent company, Front Burner Brands, from 1985 until this past October. He was also CEO of its parent company, Front Burner Brands, from 1985 until this past October. He has held various franchise and operations leadership roles.

Leadership 153

Leadership Franchise Franchising Fast Casual 153

SpotOn

JULY 15, 2025

  Because of this common perception, we’re going to break our list into two parts: Tasks customers see Tasks customers don’t see I want to do it this way to pull back the curtain on just how much work goes into the appearance that someone is casually hanging out, making drinks. What does a bartender actually do?

Front of House 59

Front of House Bar Customer Experience Back of House 59

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The blueprint provides operators with a how-to for putting key COVID-19 guidelines into practice as they plan reopening efforts. restaurant operations. Click here to view the application and instructions. US Foods Holding Corp.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

APRIL 9, 2024

In fact, 45 percent of restaurant operators expect competition to be more intense than last year. With that in mind, here’s a look at some of the moves restaurants are making to delight consumers and modernize operations, powered by technology. So, what’s the solution? Orders come from a multitude of places.

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. Just as one issue seemed fixed, another presents itself.

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Franchise Franchising 2022 Fast Casual 492

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

NOVEMBER 1, 2021

If you're struggling to staff your restaurants, know that your operation isn't alone. It's time for restaurant operators to look hard at why their servers aren't showing up and solve that issue for the short and long term. is facing a critical labor shortage, particularly hourly restaurant and hospitality workers. "The

Front of House 520

Front of House Fast Casual Dine-in POS 520

Modern Restaurant Management

APRIL 29, 2021

However, operators are having to resort to short and long-term fixes to address the fact that they cannot find team members.” “We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JULY 15, 2021

General managers, owners, chefs, and front-of-house must now rely more heavily on digital tools in the restaurant. “Pretty much every restaurant from fine dining to fast-casual to QSR has figured out a digital strategy, a delivery strategy, and has had to get really creative to make it to this point,” Canter said.

Front of House 493

Front of House Fast Casual Mobile Ordering Fine Dining 493

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539