7 Shifts

DECEMBER 8, 2020

Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. With an average cost of $3,500 when an employee leaves, it’s something restaurateurs can’t afford. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

7 Shifts

APRIL 23, 2021

The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City. The past year has turned servers into expert delivery packers, challenge chefs' creativity, and flipped the role of a restaurant manager on its head. That all begins at the hiring level.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

SEPTEMBER 14, 2022

Competition : The pandemic significantly affected the restaurant and hospitality industries. You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Dealing with AI can be understood through video games.

Front of House 191

Front of House Mobile Ordering Loyalty Program Back of House 191

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. This statistic is based on a survey of restaurant operators conducted in January 2023. This has left restaurants struggling to find and retain staff. million, while the number of hires was 1.3 million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Culture training Employee turnover costs the hospitality industry more than $5,800 per employee. The restaurant industry welcomes new staff at unprecedented rates.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. Managers are already busy.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

Modern Restaurant Management

MARCH 13, 2020

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food.

Front of House 171

Front of House Back of House Restaurant Law Food Safety 171

EATER

JULY 7, 2023

To make the case for service fees, many restaurateurs have insisted that they’re a way to make pay more equitable between front-of-house workers like hosts and servers and kitchen workers like line cooks and dishwashers. Now, the fees have inspired a lawsuit at Los Angeles hot spot Jon & Vinny’s.

Front of House 98

Front of House Back of House Customer Service Restaurant Law 98

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. " – John Oakes, Revenue Management Solutions CEO. Slow movers tie up inventory -and the cash needed to by that inventory. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Apicbase

AUGUST 25, 2023

Digitisation isn’t just a response to that shift; it’s the driving force behind it, making it the most transformative change in hospitality over the past century. Hospitality is expanding through technology. Historically, restaurant operators have (often) been resistant to change.

Cash Management 52

Cash Management Technology Front of House Allergens 52

Goliath Consulting

JUNE 30, 2020

According to Restolabs, a restaurant management software that offers online ordering systems, continued social distancing measures are expected to bring about an upward trend of automation for customers (3). Here are some upcoming tech trends below: Social Distancing Tech. Tech for Touchless, Contact-Free Dining. Employee Health.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Ken Burgin

AUGUST 6, 2022

Crisis and drama seem to be part of daily life in hospitality – something most of us learn to put up with and live through. Effective crisis planning and management is a must. Effective crisis planning and management is a must. Can we all be expert crisis managers or are some people better at it than others?

Kitchen Safety 88

Kitchen Safety Cash Management Equipment Front of House 88

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 173

2022 Food Supply Back of House Kitchen Safety 173

Hot Schedules

NOVEMBER 26, 2019

T here are many foes in the hospitality industry. They take the form of wasted time, effort and cash, and cause havoc and frustration for your employees and guests alike. The Busywork Beast has the power to trap your managers in its Back-office Lair. Luckily, there are ways to transform your general managers into superheroes.

Cash Management 78

Cash Management Allergens Front of House Back of House 78

Modern Restaurant Management

FEBRUARY 4, 2020

PPX Hospitality Launches. is launching a new hospitality group with a strong Boston presence as they continue to invest in the city. ” PPX Hospitality Brands will be led by Michael Feighery, CEO & President of Smith & Wollensky Restaurant Group, who has worked with the international steakhouse brand for 35 years now.

Online Ordering 108

Online Ordering Hospitality Leadership Design 108

Open for Business

OCTOBER 20, 2023

Craft a comprehensive financial blueprint to manage your restaurant’s expenses. Whether you’re leaning towards digital accounting solutions or considering the expertise of a financial advisor, staying clued in on your cash flow—both outgoing and incoming—is pivotal for your restaurant’s triumph.

License 78

License Email Marketing Front of House Seasonal Menu 78

Restaurant365

APRIL 16, 2021

Why is it important to have an in-house online ordering system ? Not only can it save you serious money, according to Hospitality Technology, 70% of consumers prefer to order directly from a restaurant. Here are seven essential reasons why your restaurant needs an in-house online ordering system. Drives More Revenue.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. This report also revealed that the labor shortage was specific to back of house staff, with more than half (52%) of full service restaurants experiencing kitchen staffing shortages. Download Now.

Back of House 52

Back of House 2021 Front of House Cash Management 52

EATER

MAY 26, 2023

I get to work with the agriculture teams, which manage our vegetable and grain production, and the retail team, which leads the farm store and the online farm store. For example, every week our farm manager sends a list of what she’s going to be harvesting from the fields. The cooks and I take that and brainstorm dishes.

Agriculture 96

Agriculture Front of House Back of House Book 96

Restaurant365

SEPTEMBER 3, 2021

Restaurant owners, operators, and managers are constantly faced with decisions about accounting, operations, inventory, customer service, and staffing. To keep up in a fast-paced industry, restaurants might consider adding a new role, commonly called “profitability strategist,” to the management team. explained Mr. Castillo.

Waste 78

Waste Cash Management Point of Sale Inventory 78

Squirrel Systems

MAY 25, 2021

Restaurant POS Software Integrations The POS has been around for close to 150 years but looked and operated very differently back then to what we commonly see in restaurants, hospitality businesses, or retail spaces today. We can understand the use case for restaurant management system integrations as two-fold – 1.

POS 52

POS Loyalty Program Cash Management Point of Sale 52

Perfect Daily Grind

JANUARY 27, 2023

The keynote speech delivered by Michael Opitz, Managing Director of Hanns R. Roasters and coffee shops can sign up to the Hospitality Heroes initiative. Once a member, coffee businesses can use the Alt Dairy logo in window fronts, and can also benefit from social media and press release campaigns to promote their use of plant milks.

2023 112

2023 2022 Events Certification 112

Lavu

APRIL 8, 2020

You will see improvements for customers, front of the house, the kitchen, as well as management. From a simple ordering and point-of-sale processing, modules and software can add hospitality efficiencies, mobile/online ordering, loyalty programs, and inventory management. Reservations & Table Management.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

EATER

JANUARY 28, 2022

per hour — the lowest legal cash wage in the U.S. Melton also says she witnessed discrimination on the job — not only from customers but also from the store’s management. Melton also says she witnessed discrimination on the job — not only from customers but also from the store’s management. Jillian Melton was paid just $2.13

Cash Management 98

Cash Management Restaurant Law Employee Relations Food Supply 98

Apicbase

MARCH 3, 2023

These back-of-house software systems have become indispensable for modern restaurants because they enhance profitability and simplify work for restaurant managers and kitchen staff. Chief among these restaurant management systems is a F&B management platform such as Apicbase. POS integration is essential.

Point of Sale 52

Point of Sale POS Management Management 52

Clover - Restaurants

MAY 3, 2024

According to the Centers for Disease Control and Prevention (CDC), there are an estimated 48 million people who get sick from foodborne illness each year, with 128,000 requiring hospitalization. City and state health departments monitor local restaurants to ensure they’re following food safety management program guidelines.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers.

2020 188

2020 Loyalty Program Mobile Ordering Fast Casual 188

The Restaurant Times

OCTOBER 29, 2020

With a career in F&B, hospitality & retail spanning more than 25 years, Raymond Santamaria founded Santamaria London, a strategic growth consulting firm in January this year. He provides consultancy & project management services to a variety of clients, acting as the de facto sales & marketing lead on their behalf.

Operations 40

Operations Kitchen Safety Guest Recovery Food Safety 40

EATER

JANUARY 5, 2022

On a theater-sized screen set up at the front, I watch as a drone flies over a low, sunny suburb, bypassing highways and beaches and nondescript homes, where in the backyards everyone cranes their necks to see what this spidery black object is zooming across the sky. Why should you ever have to leave the house? What a bold future.

Food 144

Food Mobile Ordering Online Ordering Food Order 144

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. “We are proud to serve those who serve us and appreciate the ongoing efforts of the brave men and women working tirelessly on our front lines.” Virtual Barbecue Pit.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off. 71 percent rely on delivery for 11 percent or more of sales.

2022 203

2022 Mobile Ordering Guest Recovery Point of Sale 203

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 189

Food Safety Mobile Ordering Online Ordering Kitchen Safety 189

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S., an overseas U.S.

Healthcare 168

Healthcare Employee Relations Online Ordering Customer Service 168

Open for Business

MARCH 1, 2023

Chef, server, and bartender barely scratch the surface of all the work that happens in front and back of house. A general manager might also wear a restaurant’s sommelier hat. Restaurant jobs include many more than the obvious few that spring to mind. Often, a single person will fill multiple jobs.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 208

Mobile Ordering Front of House Fast Casual Customer Service 208

Modern Restaurant Management

DECEMBER 14, 2021

Managers lack the tools to properly schedule employees and plan for shifting consumer demands, and as a result, businesses are paying for redundant overworked labor, or having to manage with inadequate labor due to hiring challenges. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 182

2022 Food Supply Mobile Ordering Customer Experience 182