Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Cuisine type?

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025. Very interactive, completely personalized.”

2025 450

2025 Beverage Fine Dining Guest Recovery 450

ChowNow

FEBRUARY 13, 2025

It puts you in control of your brand, helps customers find you online, and makes it easier for them to view your menu, book a table, or place an orderand thats just the beginning. The ways a website can drive more orders and reservations while cutting costs. Frustrating, right? Another great benefit? Owning your customer data.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

ChowNow

JUNE 27, 2025

What diners first see: After clicking on your GBP in the sidebar, customers will see your restaurant listing, including photos, hours, reviews, contact information, your location, menu, and links to your restaurant website and online ordering system. Add high-quality photos. family-friendly,” “vegetarian options”) 2.

Website Management 195

Website Management SEO Book Customer Experience 195

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

MARCH 25, 2022

To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu. The landing page for your QR code might be your menu, your location details, or get creative and showcase a video clip of your chef creating a new dish in the kitchen. Boost Social Media.

Social Media 539

Social Media Mobile Ordering Email Marketing Kitchen Safety 539

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. Real-Time Data & Analytics : Track sales trends, top-selling menu items, and peak business hours to make informed decisions. Plus, their reliance on high fees forces restaurants to either raise menu prices or accept smaller profits.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Simplified Menus. Menu variety plays a substantial role in every dining experience. Health-Conscious Food Will Dominate Menus.

2022 547

2022 Online Ordering Customer Service Website Management 547

Modern Restaurant Management

FEBRUARY 9, 2022

“We are booked and have been since shortly after posting about the lunch on our social media channels,” said Sally Davis, General Manager of Eliza Restaurant & Bar in Baton Rouge, Louisiana. "Reservations "Reservations are a mix of regulars and fresh faces as well.

2010 474

2010 Events Social Media Reservations 474

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Recipe management software, on the other hand, standardizes menu items and monitors dish costs. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Relying on reservation technology can help organize the process.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Look at their pricing, menu offerings, branding, and customer reviews. We now live in a digital-first world. Why do you do what you do?

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 4, 2021

phone number, website URL, type of payments accepted, menu items, and photos of the establishment. Restaurants that use a third-party tool to manage bookings should add that information to the GMB listing, allowing users to book a table directly from the search results.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Give your guests a better menu experience Digital menus are easier to update in real-time, so its simple to 86 an item (even in the middle of service) or update your specials for the weekend.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

DECEMBER 1, 2021

He visits your restaurant’s app and orders his favorite dish on the menu. Then they are guided to scan a QR code to access the menu. He wants to meet up with a group of friends for the weekend and decides to make a reservation at your restaurant. Front-of-House. Henry is ready to order some dinner.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

JUNE 16, 2022

Also, menus largely went digital, and more restaurants have since adopted digital menu managers as a way of life. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction. Booking an in-person reservation was a much more immersive experience.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

Reservations 474

Reservations Fine Dining Pricing 2024 474

7 Shifts

OCTOBER 9, 2020

Menu - Your menu page is one of the most important pages of your restaurant's website. Rather than uploading a PDF of the menu, create a text-based web page for it. This method is mobile-friendly and makes your menu easily searchable. Can customers see menu items without zooming in on a PDF?

Design 397

Design Online Ordering Social Media Website Management 397

Modern Restaurant Management

JUNE 24, 2021

Can they view your menu online? Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. Mobile-Friendly Options – online menus, reviews, ordering, reservation options, etc. Can customers find you?

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. QR Code Menus Are More Sanitary. They’re More Cost-Efficient.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

ChowNow

MARCH 14, 2025

On the flip side, poor operations can lead to inefficiencies that snowballlike staffing issues that slow down service, supply chain mishaps that throw off the menu, or rising costs that eat into profits. Get creative with menu planningdesigning dishes that use overlapping ingredients can reduce waste and make sourcing easier.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 17, 2024

While built on cutting-edge technology, this is a simple solution for ensuring that every sales rep is equipped to effectively market to restaurant operators, with digital prospecting and proposal tools to help distributors expand their book of business.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Menu and food choices Your restaurant’s menu and food choices can entice or put off customers. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Culinary Cues

DECEMBER 3, 2022

My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. A light day in terms of events, but the restaurant is capped on reservations. We will likely top 200 for dinner.

Back of House 437

Back of House Hotels Front of House Book 437

7 Shifts

JULY 10, 2020

A seating capacity goal (such as 100% of the allowed seating capacity) or a reservation booking goal A revenue goal—such as a volume number or percentage compared to pre-COVID A follower goal on social media from gaining new interest in your restaurant A return visit goal for diners who return to your restaurant after the grand opening 2.

Events 351

Events Social Media Kitchen Safety Seating 351

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book.

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

The Rail

NOVEMBER 22, 2024

This could include menu tasting sessions to give them a better understanding of the dishes on offer, or perhaps a wine pairing course so they can better serve the needs of customers seeking recommendations. Be sure to build a reliable online reservation system to reduce waiting times and improve table management.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Culinary Cues

MAY 12, 2022

How do the rest of us explain the menu with $25 appetizers, $60 entrees, and $20 desserts? It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon.

Pricing 444

Pricing Consumer Goods Training Small Business 444

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. CRM systems can track customer preferences and dietary restrictions, enabling personalized menu suggestions that cater to individual needs.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

ChowNow

FEBRUARY 7, 2025

Increase sales by promoting high-margin menu items and special offers. Looking to promote new menu items? SMS Marketing Perfect for sending time-sensitive promotions, reservation reminders, and personalized offers directly to customers phones. Drive repeat business through loyalty programs, email campaigns, and promotions.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

Open for Business

OCTOBER 30, 2024

Your reservation system is a goldmine of information just waiting to be tapped. Every time a guest books a table, you’re collecting data that can help you create a more personalized experience. Tapping into the power of your reservation data Start by digging into the basics. Do they tend to book for special occasions?

Reservations 60

Reservations Dietary Restrictions Email Marketing Point of Sale 60

Modern Restaurant Management

OCTOBER 1, 2022

Users should easily access the menu, book a table, and click on the phone number or other links without pinching. Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Leverage visitors’ data and personalize the experience.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Culinary Cues

JUNE 29, 2024

The chef invests time in building a signature menu, testing recipes, establishing plate presentations, and making sure the best ingredients are within the teams reach. MAKE the time to walk the dining room on occasion, stop at tables, offer advice on menu items and drinks, smile and thank them for choosing your restaurant.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

Modern Restaurant Management

SEPTEMBER 14, 2022

Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff. Now that kind of technology isn’t accessible to everyone, but restaurants can always use AI to target their menu's digital marketing. Role of AI in Front of House.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

7 Shifts

NOVEMBER 5, 2019

It helps to cut the customer’s path to your contact information, offers, reservations, and more. It allows you to provide a menu link that helps customers immediately connect with your restaurant and make a faster decision. It allows customers to make direct reservations without having to go to a third party page or the website.

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253