7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Expanding your place in the food service industry happens in one of two ways — developing a new restaurant concept or replicating an existing one.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Culinary Cues

AUGUST 14, 2020

Study and watch – these are the characteristics of businesses that are supported by loyal customers, able to attract great people, viewed as wonderful places to work, and willing to share the responsibilities of leadership. Support your small businesses – they have product, real service, and most important: heart and soul.

Small Business 371

Small Business Leadership Customer Service Communication 371

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

MAY 28, 2021

They quickly became known for their high-quality food, great service, and comfortable atmosphere. Pita Way's task management process used to look like most quick-service restaurants: paper checklists on clipboards. Communication for growth ??. Try 7shifts for Free. 36,000 tasks: Done ?. Printed off every week. “We

Communication 370

Communication 2010 Management Management 370

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. This all translates to more satisfied customers and better business. So how can you ensure you are creating the right workplace culture to retain employees?

Coaching 195

Coaching Training Book Customer Service 195

Modern Restaurant Management

MAY 31, 2023

Instead, they’re hoping to have offers for those special, add-on services to customize their time and create memorable experiences, especially when celebrating Dad. Operators can successfully achieve this by offering guests upgrades from the very start – right at booking.

Marketing 177

Marketing Email Marketing Online Ordering Specials 177

Modern Restaurant Management

MAY 31, 2023

Instead, they’re hoping to have offers for those special, add-on services to customize their time and create memorable experiences, especially when celebrating Dad. Operators can successfully achieve this by offering guests upgrades from the very start – right at booking.

Marketing 167

Marketing Email Marketing Online Ordering Specials 167

7 Shifts

AUGUST 26, 2019

After struggling with time and money lost to manual scheduling, they ditched spreadsheets to streamline their scheduling, communication, and performance tracking with 7shifts’ easy-to-use, intuitive labor management platform. Text messaging, messaging services, phone calls—the fastest way to get in touch with someone always felt too personal.

Website Management 247

Website Management Social Media Communication Book 247

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Can customers find you? Think for a moment about your restaurant’s current online presence.

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Kounta

AUGUST 13, 2019

Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Where people often go wrong is communicating one thing verbally, and another non-verbally. Believe us when we say it’s easier said than done.

Communication 49

Communication Hospitality Email Marketing Social Media 49

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Establish Clear Lines of Communication. Communication breaks down. 72% of employees ranked team communication as necessary to their satisfaction at work. City by City Breakdown.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. What measures can you take to make customers feel more comfortable ordering from you? How to communicate your COVID-19 restaurant closure. Here’s how to do that thoroughly.to

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

OCTOBER 2, 2019

Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication is key in every part of the restaurant business. Clear communication goes beyond the average dinner shift.

Management 285

Management Management Communication Back of House 285

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Technology also helps bridge communication between restaurant management and staff. Erroneous data can lead to either shortage or excess.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Gourmet Marketing

AUGUST 15, 2021

For most hotels, chatbots will likely be used for different kinds of digital customer service, such as answering questions about the local area or even helping them extend a reservation. More Direct Bookings. Hotel chatbots can be used to answer customer questions quickly right on the website. Customer Service 24/7.

Hotels 98

Hotels Book Customer Experience Customer Service 98

The Rail

APRIL 11, 2024

According to research by Sopro, over 75% percent of consumers prefer to communicate with brands through email. Many restaurants invest in marketing when they notice low bookings or in the run-up to a low season. Reconnect with past customers: Send newsletters with updates and entice them to return for holidays or special occasions.

Email Marketing 52

Email Marketing Reservations Marketing Loyalty Program 52

Gecko Hospitality

JANUARY 13, 2023

This eventually gave birth to lodging services and by the 1700s, inns came into being. This leisure tourism opened a new world of services like transportation, food and beverages, lodging, travel agencies, entertainment and more. It was this collage of services that eventually become known as the hospitality industry.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

7 Shifts

AUGUST 20, 2020

Another way that labor management software increases restaurant efficiency and productivity is by facilitating communication between staff. Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. Think of what you could do with several more free hours each week.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. What is the restaurant’s service philosophy and customer experience goal?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Future Food

SEPTEMBER 22, 2020

Reconnecting with Customers Building Loyalty and Maximising Sales by leveraging unique Points of Difference (PODs). Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income. Image via The Street.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

Gecko Hospitality

MARCH 10, 2023

Toxic workplace culture Inability to work flexible hours Low wages Long hours Poor communication No opportunity for growth Employee doesn’t feel connected Lack of recognition Overworked due to understaffing There are other reasons for leaving the hospitality industry such as relocation, but, the majority of quits are due to leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Britt Mills, Senior Director of Customer Experience at Mobiquity. Barry McGowan, CEO Fogo de Chão.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Ken Burgin

MAY 9, 2021

Your Lockdown Plan B needs to be permanently at hand, so you can move within hours to protect your business, and alert customers, staff and suppliers. Here’s a bunch of areas where you need to have emails, social posts and communication at the ready – almost like a putting the fire drill into action….

Social Media 78

Social Media Email Marketing Communication Customer Service 78

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A successful service starts before the restaurant opens its doors.

Technology 147

Technology Front of House Back of House Online Ordering 147

Touch Bistro

JUNE 2, 2021

In fact, TouchBistro’s 2020 State of Restaurants Report (based on a study conducted prior to the pandemic) revealed that while one-third of operators had plans to adopt restaurant reservation software in the future, 57% were still relying on phone calls and walk-ins to make bookings. Booking Management. Let’s dive in.

Reservations 98

Reservations 2021 Online Ordering Book 98

7 Shifts

NOVEMBER 29, 2022

They want to be here, they don't want to give bad service. They want to give good service. The restaurant initially opened with no tipping or service charge. To Ji Hye, who came from another industry, it didn't make sense that staff should rely on customers to pay their bills. Keep communication flowing.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. Event Management & Booking Systems – for Restaurant and Function Venues. Goodbye barista? easy to edit.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Chowly

MARCH 28, 2024

Additionally, Matt is also a published author, with his book , “You Can’t Do It Alone: Focusing on People to Scale, Develop and Lead Your Restaurant.” By prioritizing authentic communication and camaraderie, operators can create environments where team members feel valued and supported, mitigating the risk of isolation.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Tableo

JUNE 26, 2023

This article explores the value of customer retention and the techniques that can successfully recoup unhappy clients. Here’s how you can accomplish it successfully: Listen attentively: When customers provide feedback or voice their dissatisfaction, listen carefully. So let’s get started!

Social Media 40

Social Media Customer Experience Loyalty Program Customer Service 40

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

Sling

SEPTEMBER 13, 2022

For example, your point-of-sale software is cumbersome for your employees and customers and needs to be replaced. In addition, your front door is broken making it difficult for your customers to enter. This may mean investigating and implementing new processes like customer rewards programs that can increase sales.

Retail 144

Retail Management Management Point of Sale 144