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According to a Deloitte report on restaurant loyalty , staff responsiveness ranks as one of the top attributes influencing guest satisfaction. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed. Order Accuracy Rate When orders go out wrong, it's rarely just a kitchen mistake.
Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Ideally, operators want new employees to be deployed in 12 days , while 55% of restaurant employees admitted they want shorter training periods that take only one to two weeks.
That is what we are going to answer in this blog—providing you with steps you can take right now to reduce your costs and boost your revenue to keep your restaurant profitable during COVID-19. During the COVID-19 situation, evaluate how many BOH staff you need to keep up with delivery and takeout demand.
Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.
There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line.
From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. How is data gathered? Before we can capitalize on data insights, we must collect it.
The pandemic pushed a lot of people out of the industry. She knows while it takes time to hire the right people, it ultimately leads to less turnover. This is especially true for store managers, as their influence on the team is much larger. Piper admits that it's harder to hire for skilled positions, like management and BOH.
So put your pen and paper aside—and spend less delegating or forgetting tasks—and check out our best restaurant management checklist templates to simplify everyone’s job. Because of COVID-19, you need to take extra precaution not just cleaning after shifts, but cleaning tables, bars, door handles, and other surfaces every few hours.
There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line.
You can’t take everyone in your company to the show, but that shouldn’t keep you from bringing tangible takeaways for your at-home operators. Is this the year you’ll be investing in FOH or BOH technology? The NRA show is an excellent time to get quality facetime with your preferred vendors. Understand your company’s priorities.
You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Tracking BOH and FOH data can help you root out issues and discover potential solutions. Providing exceptional service.
In fact, color alone can influence up to 90% of a guest’s initial impression. Take your pick – from ornate to industrial to understated. Colors boost brand awareness by 80% and influence 85% of buying decisions , so it’s important to select the colors for your restaurant interior carefully. Hang Modern Light Fixtures.
You can’t take everyone in your company to the show, but that shouldn’t keep you from bringing tangible takeaways for your at-home operators. Review the agenda with your team and map out your company’s journey through the show. Is this the year you’ll be investing in FOH or BOH technology? It starts here.
Food cost is one of the largest expenses for your restaurant, and because it is a controllable cost, you can influence how it impacts your bottom line. Your food waste goals should take into account the differences between locations so that you can recognize progress while continuing to inspire improvements.
Speed of service (SoS) may be one of the most important metrics your QSR restaurants track—Its influence on other facets of your business is undeniable. Speed of Service is the measurement of the time that it takes for a restaurant to serve its customers. What is the industry average speed of service?
Speed of service (SoS) may be one of the most important metrics your QSR restaurants track—Its influence on other facets of your business is undeniable. Speed of Service is the measurement of the time that it takes for a restaurant to serve its customers. What is the industry average speed of service?
Out of those, 68% of operators plan to grow beyond three or more virtual concepts in the next 12 months (so in the first half of 2023). ( A large percentage of these investments are driven by food service industry startups that help businesses streamline BoH operations to reduce food waste. from 2021). billion invested YTD).
Just like a restaurant’s success is not entirely determined by the food or beverages it serves, the average profit margin for restaurants is influenced by various factors. Lower Employee Turnover: Training new staff takes time and money, which can affect your restaurant’s profitability. trillion in revenue due to food waste by 2030.
Each time you choose an applicant who doesn’t work out, you lose a lot of money because you have to advertise, interview, hire and train a replacement. The site is perfect for advertising BOH and FOH positions. You can run an ad on Craigslist and get fast results, but are these the best results? Jobs On The Menu.
Inefficient practices are being phased out in favor of more efficient and faster methods of operating. Begin by taking a look at five important questions, and then dive deeper into evaluating your particular situation. Back-of-house (BOH) management. You may also be unsure where to start. Front-of-house (FOH) management.
So, we invite you to not just take these numbers at face value but to really dig into the details for a fuller picture. In fact, there are signs that, while diners are not willing to give up eating out, they are increasingly sensitive to cheaper alternatives. In other words, the more people eat out, the more food is wasted.
As the food and beverage industry continues its digital transformation, restaurateurs need to prepare to take advantage of a tidal wave of data these interactions create. As the food and beverage industry continues its digital transformation, restaurateurs need to prepare to take advantage of a tidal wave of data these interactions create.
Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Good to know that the grand old tradition of writing us out of the history of food is alive & well in 2020. The industry needs to do better to take care of its workers. Remember me?I
While restaurant owners compete against the energy sector for every drop of soy oil out there, they’re up against some tough competition. Sunflower harvesting was delayed , and as farmers expect price increases they are holding out on selling to boost profits. 6 Tips to Get Even More Out of Cooking Oils. Reading Time: 5 minutes.
Traditional restaurants are already seeing profit losses between eight and 25 percent when using food delivery services such as Uber Eats, we expect more restaurants to prioritize finding solutions that allow them to incorporate delivery methods and meet demand, without losing out on revenue. Dark kitchens gain more real estate.
In fact, the number of consumers who dine out weekly or more often was actually up slightly from 39 percent to 42 percent, according to TouchBistro's 2025 American Diner Trends Report , surveying 1,500 diners across the country. In contrast, 64 percent of those households making $200k or more said they dined out at least once a week.
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