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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

According to a Deloitte report on restaurant loyalty , staff responsiveness ranks as one of the top attributes influencing guest satisfaction. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed. Order Accuracy Rate When orders go out wrong, it's rarely just a kitchen mistake.

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Restaurant Staff Training 101

7 Shifts

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Ideally, operators want new employees to be deployed in 12 days , while 55% of restaurant employees admitted they want shorter training periods that take only one to two weeks.

Training 195
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How to Drastically Cut Expenses in Your Restaurant (and Stay Profitable During COVID-19)

7 Shifts

That is what we are going to answer in this blog—providing you with steps you can take right now to reduce your costs and boost your revenue to keep your restaurant profitable during COVID-19. During the COVID-19 situation, evaluate how many BOH staff you need to keep up with delivery and takeout demand.

BOH 368
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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line.

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The future of restaurant operations: How data analytics are revolutionizing the industry

Rocket Fuel

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. How is data gathered? Before we can capitalize on data insights, we must collect it.

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How 4 Restaurant Managers Hire, Train, and Retain

7 Shifts

The pandemic pushed a lot of people out of the industry. She knows while it takes time to hire the right people, it ultimately leads to less turnover. This is especially true for store managers, as their influence on the team is much larger. Piper admits that it's harder to hire for skilled positions, like management and BOH.

Hiring 195