7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

The Restaurant Group

JANUARY 26, 2025

Introduction Running a restaurant isnt just about serving great food; its about keeping customers coming back. The competition in the restaurant industry is fierce, with countless dining options available. Customer retention becomes vital for success. This is where restaurant loyalty programs shine.

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Experience 78

ChowNow

FEBRUARY 18, 2021

You likely already know the value of having access to your restaurant’s customer data. This critical information—such as email addresses, ordering trends, and so on— can help spur business decisions and inform data-driven restaurant marketing tactics. There are a myriad of ways to begin collecting customer data.

Marketing 195

Marketing Email Marketing Social Media Online Ordering 195

The Restaurant Group

MAY 25, 2025

Online Reputation for Small Restaurants is critical to attract customers and build trust. Managing how people see your business online can mean the difference between success and struggle. It involves making sure customers find positive, accurate information.

Social Media 78

Social Media Customer Experience Customer Service Small Business 78

Modern Restaurant Management

MAY 12, 2020

In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products. The Dining Bond Initiative, a campaign that helps get funds to restaurants impacted by the coronavirus COVID-19, has gone global. Dining Bond Goes Global.

Mobile Ordering 378

Mobile Ordering Online Ordering Food Order Hospitality 378

ChowNow

JANUARY 6, 2022

To say that 2020 devastated restaurant profitability would be an understatement. More than 110,000 restaurants closed permanently or long term, according to the National Restaurant Association. And as an owner or employee of a restaurant, no one is more uniquely aware of the challenges faced than you. .

2022 195

2022 Mobile Ordering Online Ordering Download 195

Lavu

JUNE 6, 2025

Running a successful restaurant in 2025 means more than just great food—it requires smart financial decisions. With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Food cost control is crucial.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

ChowNow

MARCH 3, 2021

Restaurant mobile apps are having a moment. Online ordering has steadily increased over the years, and the COVID-19 pandemic has accelerated adoption of digital tools and online ordering. . In 2021, restaurants expect 62 percent of their revenue to come from takeout and delivery.

Mobile Ordering 195

Mobile Ordering Ordering Online Ordering Download 195

Restaurant Engine

FEBRUARY 12, 2025

What is the trick to getting free marketing for your restaurant? First, you have the best food and terrific customer service. Next, your restaurant customers are happy when they dine with you. Now, you want to grow your restaurant, and you dont want to spend a ton of money to do it.

Social Media 52

Social Media Marketing Customer Experience Compost 52

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. Podcasts are an effective way to stay up-to-date on industry trends, and get tools and resources to help you run your restaurant.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Goliath Consulting

SEPTEMBER 6, 2022

Labor markets are still recovering from recent events. Businesses, such as restaurants, are struggling to retain their younger employees. Take note of how they interact with customers and co-workers. What Gen-Z Wants from a Restaurant Workplace. Gen-Z often requires different approaches. How to Attract and Retain.

Hiring 195

Hiring Communication Training Email Marketing 195

The Rail

JULY 5, 2024

By Destiny Clarkson, Contributor Running a successful restaurant requires more than just serving delicious food; it requires precision, coordination, and a keen understanding of every moving part. All aspects of restaurant administration, including menu optimization , cost control, and revenue maximization, are critical to your bottom line.

Management 130

Management Management Loyalty Program Point of Sale 130

Focus POS

DECEMBER 14, 2022

Every restaurant is different, so why should your POS solutions all be the same? As a restaurant owner, you should be able to build out EXACTLY what your business needs to make your restaurant more efficient in its processes and proficient in its revenue. Every minute counts when it comes to a restaurant’s processes.

POS 78

POS Mobile Ordering Online Ordering Back of House 78

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Customer Experience 105

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Customer Experience 104

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Many factors have overlapped right as the restaurant industry is emerging from COVID-19 capacity restrictions, causing a general industry labor shortage.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Bingage

APRIL 14, 2021

Then being a restaurant owner, why wouldn’t you prefer the latest restaurant technology for the business’s smooth operation & long-term growth. We all are aware that, Restaurant business owners are now adopting effective solutions that can automate operational work, minimise physical burden and improve business sales.

POS 97

POS Online Ordering Loyalty Program Point of Sale 97

The Rail

AUGUST 18, 2023

By Sergey Solonenko, Contributor Creating an actionable inbound marketing strategy is never easy. Despite having the best modern tools at your disposal, it's still hard to create a converting marketing funnel and increase brand awareness in an ideal customer. What Are the Best Channels for Promoting Your Bar?

Bar 130

Bar Marketing Email Marketing Social Media 130

Bingage

DECEMBER 5, 2019

When it comes to building a marketing strategy to increase restaurant business sales , social media and online marketing is an unavoidable element. These days social media marketing is utilised by almost every business, but all tactics of online marketing do not work for all kind of business.

Social Media 98

Social Media Marketing Consumer Goods Influencer 98

Bingage

APRIL 5, 2020

During the situation of COVID-19 , the business will inevitably be impacted… The restaurant industry is facing the same crisis. In the time of falling revenues and footfalls, restaurant owners are also striving to maintain their fixed overheads and other expenses. Related Read: Factors that impact a restaurant success.

Marketing 95

Marketing Social Media Employee Relations Email Marketing 95

The Restaurant Times

JUNE 2, 2020

While a number of new restaurant formats have emerged in recent years, the current lockdown has lead to the rapid growth of dark kitchens. The ease of operating delivery only restaurants has also brought in a fierce competition for entrepreneurs. Preparing The Right Strategy For Customer Engagement And Retention For Dark Kitchens .

Social Media 81

Social Media Loyalty Program Website Management Online Ordering 81

The Restaurant Group

SEPTEMBER 16, 2020

These challenges have been especially taxing on the restaurant industry and its more than 13.5 According to the National Restaurant Association, as of mid-September, 1 in 6 restaurants had shut their doors, either permanently or long-term. The restaurant industry is nothing if not innovative and resilient.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Restaurant365

JANUARY 7, 2020

Restaurant staff labor retention is one of the primary areas of focus for today’s restaurant manager. With unemployment hovering around 4% , today’s labor market is one of the toughest in three decades. The restaurant industry knows that high turnover and unengaged employees can be costly.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Bingage

FEBRUARY 9, 2023

Introduction As we step into the new year 2023, Keeping an eye on the trends emerging in the restaurant industry is essential. Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Hyper Personalised Marketing 2.0

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

Bingage

NOVEMBER 29, 2019

That’s the passion and sprit every business owner must-have when it comes to the restaurant business, You never know what will happen in the next, but if you begin out with enthusiasm, passion, a strong business plan with unqiue marketing ideas, you might just find yourself being in your dream of becoming a successful restaurant owner.

Employee Relations 98

Employee Relations Consumer Goods Online Ordering Customer Service 98

Bingage

DECEMBER 24, 2019

An ideal referral program attracts new customers as well as encourage repeat sales. Related Read: Importance of Repeat Customers in Restaurant. What is Referral Marketing & How does the Referral system Work? Customer Get Rewards. You get a new customer]. Benefits of Restaurant referral program – 1.

Loyalty Program 92

Loyalty Program Point of Sale Reference Online Ordering 92

Restaurant Engine

DECEMBER 9, 2020

People love your food, and they want it outside your restaurant, too. You have a restaurant, and people already love your food. Some of your customers have even asked about catering options. Opening a catering business tied to your restaurant can add extra profits to your business. Do you have time for it? Extra Services.

Catering 113

Catering Website Management Seasonal Menu Food Supply 113

Chowly

JULY 11, 2024

However, for restaurant operators, another equally important metric is emerging: Return on Time (ROT). Importance of Return on Time Multifaceted Role of Restaurant Operators Restaurant operators wear many hats. Importance of Return on Time Multifaceted Role of Restaurant Operators Restaurant operators wear many hats.

Operations 105

Operations BOH Customer Service Customer Experience 105

The Restaurant Times

JULY 28, 2020

According to a study, the online food delivery market will be worth $200 Billion by 2025. The technology-driven delivery platform has also fuelled the demand for cloud kitchens, also known as dark kitchens, virtual restaurants, ghost kitchens, and delivery-only restaurants. Lack of A Proper Structure .

Customer Service 85

Customer Service Online Ordering Delivery Email Marketing 85

Lavu

MARCH 6, 2020

The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics.

Technology 78

Technology Marketing Social Media Loyalty Program 78

Restaurant Engine

MARCH 10, 2021

Coupons can bring in repeat customers to your restaurant. As a restaurant owner or manager, you want to drive new customers into your restaurant. You may also want to increase the loyalty and retention rate of your current customers. Let’s look at how you can use restaurant coupons to your benefit.

Coupons 80

Coupons Email Marketing Social Media Website Management 80

Restaurant365

JUNE 9, 2021

Data drives successful restaurants. You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Both BOH and FOH restaurant KPIs deserve a closer look to help protect your profitability. Restaurant KPIs impacting a profitable front of house.

FOH 78

FOH BOH Front of House Customer Experience 78

Restaurant365

FEBRUARY 11, 2021

2020 was a challenging year for restaurants. On the sales side, there have certainly been fluctuations in business as local public health restrictions changed and customer behavior shifted. For your labor cost in particular, hiring and retaining quality restaurant employees has gotten more complicated. financial health.

Recruiting 78

Recruiting Hiring Website Management Social Media 78

Restaurant365

NOVEMBER 19, 2019

Becoming successful in the restaurant industry is difficult but staying ahead of operational challenges is even harder. To prepare for the new year, restaurant owners, operators, and managers need to start planning now. Employees determine the customer service experience in a restaurant. Finding and training staff.

2020 92

2020 Operations Mobile Ordering Social Media 92

Restaurant365

MAY 13, 2020

The restaurant industry is known for an exceptionally high turnover rate. While your restaurant may never be able to prevent turnover entirely, your company can retain more employees than ever with strategic technology tools. What is restaurant employee turnover? Average restaurant employee turnover.

Technology 88

Technology Hiring Communication Tip Distribution 88

Indoor Media

OCTOBER 28, 2021

A simple thank you note can also do wonders in terms of reputation management and customer retention. A thank-you note sent after an interaction, such as a meeting or phone call, shows customers how much they matter, encouraging them to stick around longer. This invitation leaves the door open for repeat business.

Social Media 78

Social Media Email Marketing Website Management Customer Service 78