EATER

JULY 7, 2023

To make the case for service fees, many restaurateurs have insisted that they’re a way to make pay more equitable between front-of-house workers like hosts and servers and kitchen workers like line cooks and dishwashers. Now, the fees have inspired a lawsuit at Los Angeles hot spot Jon & Vinny’s.

Front of House 97

Front of House Back of House Customer Service Restaurant Law 97

Hot Schedules

FEBRUARY 23, 2022

health insurance and 401k plans), some creative thinking can create a work environment employees want to remain at without driving up expenses. Rushing back mourning employees only contributes to lost productivity and burnout, and once that happens, quitting becomes only a formality. b3lineicon|b3icon-list-add|?|List Bulk Benefits.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Open for Business

MARCH 1, 2023

million workers came back to the accommodation and food service sectors. There were an average of 500,000 more job openings than new hires in the hospitality sector per month between October 2021 and March 2022. Many workers found jobs in other industries offering more stability or benefits like health insurance.

2023 78

2023 Insurance Front of House Hiring 78

Restaurant365

MARCH 25, 2020

Adjusting how you get your menu items in front of customers could help curb the drop in your sales numbers due to the COVID-19 pandemic. Use your servers and other front-of-house employees to facilitate your takeout service. You can also bypass third-party delivery commissions and fees, keeping the delivery fees in house.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

7 Shifts

JULY 27, 2023

Jason Hammel opened Lula Cafe in Chicago's Logan Square neighborhood back in 1999. I mean, Natalie Sternberg is our director of hospitality. More than 20 years later, the award-winning farm-to-table institution is one of the city's most celebrated restaurants. I think we have a long history in the neighborhood that even predates us.

Communication 195

Communication Front of House Education Back of House 195

Restaurant365

AUGUST 27, 2021

Whether you are offering increased wages, hospitality skills training, or different bonuses, make sure to focus on these differentiators. Accurately represent your unique front of house or back of house teams? Most restaurants are trying to hire right now. Cultivate an online presence. What will they find?

Recruiting 151

Recruiting Social Media Front of House Hiring 151

EATER

JUNE 26, 2020

Hopefully, we get them back.”. Many small, independent spots don’t yet have enough work to bring back their employees, particularly those in front-of-house positions. And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic.

Front of House 121

Front of House Back of House Guest Recovery Loyalty Program 121

7 Shifts

JULY 8, 2023

And the driving principle behind it was to be the type of place he would work at forever given the opportunity. He joined us on The Pre-Shift Podcast, along with Chris Artinian, President and CEO of Condado Tacos. Kahn: "It was kind of a no-brainer. We're just a number. And however it happened, it happened. 10 years later, he's in the COO seat.

Hiring 273

Hiring Back of House Take-out Training 273

7 Shifts

JULY 12, 2023

She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. But first, Reed recounts how she followed her husband into restaurants. "I It served a purpose. I seen the books.

Front of House 370

Front of House Back of House Take-out Book 370

EATER

AUGUST 16, 2023

After launching and then closing Proteau just three years after it hit the market, John deBary has come to realize that sales aren’t the only way to measure success Recently I’ve been thinking a lot about failure. At the end of 2022, I shut down Proteau, the nonalcoholic drinks company I started. In 2017 I was at an inflection point in my career.

Point of Sale 96

Point of Sale Front of House Back of House Online Ordering 96

EATER

SEPTEMBER 1, 2020

Though you could press a button and conjure any ingredient, the aforementioned Sisko still finds a desire to provide hospitality, so every night he cooks gumbo and jambalaya and presumably gives it away for free , just because he wants to. The only ethical restaurant I have ever heard of is on Star Trek: Deep Space Nine.

Restaurant Law 145

Restaurant Law Food Safety Kitchen Safety Front of House 145

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 197

2024 Fast Casual Insurance Food Safety 197

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do.

Front of House 370

Front of House Back of House Communication Customer Service 370

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

JULY 1, 2020

Review mentions of “Back-owned” (and related terms) also skyrocketed, up 426 percent, as people look to support and surface these businesses to the community. In early June, we've seen diners seated come back substantially – now down 57 percent compared to pre-pandemic levels. Yelp's Economic Impact Report.

2020 180

2020 Travel Food Safety Consumer Goods 180

Modern Restaurant Management

APRIL 29, 2021

Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Two-thirds of new hires signing up for DailyPay.

Fast Casual 221

Fast Casual Hiring Front of House Online Ordering 221

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? Restaurant payroll is a system for calculating and managing the salaries of employees in a restaurant.

2023 195

2023 Tip Distribution Audits Restaurant Law 195

Open for Business

AUGUST 10, 2023

Finding staff for a restaurant can be a big challenge in the hospitality industry. Consider the different restaurant roles needed to cover the different aspects of hospitality work at your restaurant. A quality candidate should have several years of experience in different front-of-house roles.

Hiring 167

Hiring Recruiting Reference Website Management 167

360Training

JULY 16, 2020

There’s a whole spectrum of business models between limited service and full service. Food service managers are also needed at bars or taverns, catering services, cafeterias, event spaces, schools, hospitals, grocery stores, and more. . Hospitals, event centers, and hotels mean money. What Does a Food Service Manager Do?

Management 88

Management Management Food Front of House 88

EATER

NOVEMBER 1, 2021

I was shocked to read it, not because I think front-of-house staff should never be able to sit down, but because it just hadn’t occurred to me that it would be possible. There have already been calls to improve worker pay, and provide benefits like health insurance , child care , and sick leave.

Kitchen Safety 145

Kitchen Safety Fine Dining Front of House Back of House 145

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

Apicbase

JUNE 16, 2023

So grab a coffee, sit back, and let’s dive in and explore the world of restaurant metrics. In practice, however, successfully managing a group of busy restaurants is an awfully tough undertaking. To help you out, we’ve put together this comprehensive guide on restaurant metrics. Why Are Metrics Important?

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

EATER

MAY 29, 2020

Nick Kokonas explains his businesses’ pivots on Eater’s Digest As restaurants around the country furlough or lay off their workers or permanently close, Chicago’s high-end tasting menu destination Alinea is bringing in record revenue and has brought back its staff. Nick Kokonas is an owner of both operations. Nick Kokonas: Great to be here.

Back of House 66

Back of House Kitchen Safety Email Marketing Food Safety 66

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

EATER

JULY 6, 2022

At stake was how one of the most influential food and agricultural nonprofits in the country would use its formidable resources — more than $100 million in assets, the backing of the Rockefeller family, and an enormous public profile — to create a better food system. Some came out crying. Of an office team of 17, six were laid off.

Agriculture 96

Agriculture Leadership Education Employee Relations 96

EATER

JULY 22, 2021

And that was before the fall and winter surges, which resulted in an exponential rise in virus-related hospitalizations and deaths , followed by new rounds of closures and restrictions. We’re never going back to normal,” Jackson predicted shortly after the pandemic reached New York City in March of last year.

Fine Dining 118

Fine Dining Back of House Dine-in Front of House 118