Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 189

Operations Front of House Customer Service Customer Experience 189

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you.

Seating 221

Seating Email Marketing Marketing SEO 221

Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. The post-COVID world is a Design-led world.

2022 145

2022 Design Food Back of House 145

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way. YES – the menu is that important!

Menu 391

Menu Seasonal Menu Front of House Café 391

Touch Bistro

AUGUST 23, 2021

To offer a truly immersive dining experience, let your guests indulge more than just their taste buds the next time they visit your restaurant. Whip up a feast for the eyes with restaurant interior design that wows your customers, while building brand recognition and loyalty. It’s time to get creative! The added benefit?

Design 129

Design 2021 Front of House Sourcing 129

Modern Restaurant Management

APRIL 20, 2023

The original design is a heavy timber replica of a six-beam Haida house—a traditional style of building by the Haida Tribe—which opened in 1939 as a Native American curio shop before serving as a restaurant space starting in 1945. I like to joke about the number of mop sinks I’ve designed over the years.

Back of House 167

Back of House Design Fine Dining Customer Experience 167

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

The Restaurant Times

NOVEMBER 17, 2022

Do you really need us to share stats with you about why your café’s floor plan is important for your customers? A well-designed floor plan is the first thing that entices your first-time visitors. It can make or break their experience. Seating/Dining area. So, why wouldn’t you want to make it attractive? Coffee bar.

Design 52

Design Café Customer Service Outdoor 52

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

7 Shifts

MARCH 30, 2022

After two years of only being able to order takeout and having to wear a mask when not at the table, restaurants are poised to bounce back in 2022. Don't underestimate the power of in-house advertising at your restaurant. Use these on-site restaurant advertising ideas to keep your customers coming. Table of Content.

Advertising 370

Advertising 2022 Social Media Email Marketing 370

The Restaurant Times

JANUARY 12, 2023

The layout of a nightclub’s seating, bar, and kitchen areas can significantly affect how customers experience the space and how quickly staff can move around it while providing a service, even though patrons don’t give it much thought. The possibilities in nightclub design are virtually endless. Seating areas.

Design 52

Design Front of House Entertainment Seating 52

Modern Restaurant Management

JUNE 19, 2020

Over the past few weeks, we have met with clients, attended roundtables, observed trends and polls, and have kept our creativity flowing, to develop design solutions to help sustain our food and beverage industry partners through COVID-19 and beyond. Redefining that experience will be important.

Front of House 154

Front of House Back of House Seating Design 154

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 390

Customer Experience Cash Management Customer Service Front of House 390

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. He joined us on the Pre-Shift Podcast to tell us about his new restaurant, paying fair wages, and how he feels about tipping.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

7 Shifts

MARCH 20, 2020

While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. As of this article’s publication, more than 20 U.S. Don’t worry–we’re here to help.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

QSR Automations

APRIL 17, 2024

In today’s dining landscape, it’s not just about serving great food; it’s about creating memorable experiences for guests. That’s where technology comes in, transforming the way restaurants operate and enhancing the overall guest experience.

Technology 52

Technology Front of House Back of House Social Media 52

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Imagine if you were furloughed from your job then offered it back with more responsibility and less pay; you probably wouldn't be in a hurry to return to that job either.”.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Restaurant complaints are unavoidable in the hospitality industry.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Cheetah

MAY 11, 2021

Once you have a grasp on your establishment’s total allowed capacity, give some thought to the following: Inventory stock Back of house staff Social distancing and a better dining experience These 3 key pillars can make the difference between a streamlined restaurant reopening and a stalled one. Stock Up on Inventory.

Back of House 148

Back of House Front of House Food Supply Coaching 148

EATER

SEPTEMBER 29, 2023

In the decades that have followed, places like Alloy (decorative cherry blossoms, pink walls), Model Milk (airy, multilevel dining areas), and Sukiyaki House (sushi counter displaying seafood flown in from Japan) — which offer experiences devoid of steak and ornate dark wood — have continued to change what diners expect of fine dining.

Back of House 114

Back of House Fine Dining 2011 Dine-in 114

Modern Restaurant Management

MARCH 25, 2021

The team also launched Scan to Pay and Scan to Order solutions that enable customers visiting physical restaurant locations to use menus, order food, and pay for their bill through an entirely touchless experience. Is there any resistance to contactless now? How do you see contactless payments evolving?

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

DECEMBER 28, 2020

Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers. Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers. The younger generations don’t just want great food, they expect memorable experiences.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

LevelUp

OCTOBER 14, 2019

In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. As takeout sales outpace dine-in sales, many restaurant brands are innovating to accommodate off-premise customers — or even prioritize them. Back-of-house, kitchen spaces are also undergoing a major transition.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Sling

SEPTEMBER 23, 2021

Offer a distinctive dining experience as well as delicious food. You’ll enjoy delicious food, stellar customer service , and…periodic 7.8 These tremors are man-made, but they make for an unforgettable dining experience. Guests are seated and served in total darkness. 20 Unique Restaurant Ideas. Hilton.com.

Front of House 148

Front of House Fine Dining Dine-in Back of House 148

Open for Business

SEPTEMBER 27, 2022

But it’s never a good idea to forge ahead with a restaurant kitchen or dining room design with no real floor plan. This blueprint functions as a map of the entire restaurant space, both back of house and front of house. Back of house. Front of house. Back of house. POS stations.

Front of House 78

Front of House Back of House Fine Dining Kitchen Safety 78

Modern Restaurant Management

MAY 18, 2020

“Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Click here to view the application and instructions. US Foods Holding Corp.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Open for Business

OCTOBER 20, 2023

Start by outlining your restaurant’s concept, from the type of cuisine to the interior design. Once you’ve nailed the perfect location, focus on the layout and interior design. Customer experience is another factor, and your interior should resonate with the brand’s personality. Efficiency is key.

License 78

License Email Marketing Seasonal Menu Front of House 78

Indoor Media

MARCH 29, 2021

Cartvertising, IndoorMedia’s shopping cart advertising program, places your business on the baby seat and nose portions of grocery store shopping carts. You can think of these custom-designed, full-color advertising campaigns as small-scale billboards that turn your business into a local celebrity! Repetition . times per week.

Advertising 148

Advertising Front of House Seating Small Business 148

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. Hospitality and technology worked together to build a better and more profitable restaurant experience for everyone.

Hospitality 208

Hospitality Technology Mobile Ordering Food Safety 208

Open for Business

FEBRUARY 29, 2024

The experts that you’ve hired to help you — specifically your designer, architect, and contractor — will help you get through everything, but you’ll need to be an active part of the process and take on responsibility as well.

License 78

License Certification Kitchen Safety Food Safety 78

Future Food

MARCH 1, 2021

Ghost kitchens, dark kitchens or cloud kitchens, have no front of house area at all; no seats, no tables and no waiters. Ghost kitchens, dark kitchens or cloud kitchens, have no front of house area at all; no seats, no tables and no waiters.

Front of House 88

Front of House Back of House Delivery Food Supply 88

Restaurant365

JUNE 17, 2022

Costs for these emerging technologies make them more accessible to independent restaurants and small chains, who fight with the big guys for more than just customers. If the restaurant not busy, the robot will sit by the front door waiting for the next customer to come into the restaurant. Hiring and onboarding technology.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

Restaurant Clicks

OCTOBER 13, 2021

Take a step back from the hustle and bustle of NYC life and fall into one of the many comforting couches at the Aldo Sohm Wine Bar in the city’s Midtown West neighborhood, just south of Central Park. The swanky wine bar offers relaxed seating among a dim-lit space with contemporary artwork and interior design. The Four Horsemen.

Bar 142

Bar Reservations Seating Back of House 142

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78