Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Focus POS

OCTOBER 2, 2019

Self order kiosks have slowly been revolutionizing the way many industries do business. First, it was in the airline industry, then retail, and now, the hospitality industry has begun adopting this groundbreaking technology. Self order kiosks are veritable line-busting machines. Order Customization.

Ordering 79

Ordering Front of House Airlines Mobile Ordering 79

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Return to On-Premise. 14 percent plan to celebrate in bars/restaurants.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Lavu

DECEMBER 16, 2019

Restaurants have become tech-savvy by providing an app for their customer base. While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. Having a well-made app will also attract customers from the millennial generation. o keep it simple.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

BNG Point of Sale

OCTOBER 13, 2021

A quality POS system offers many sales advantages: Specific hardware and software, with intuitive interfaces and a range of terminal styles from small and portable to large and robust, makes payment processing easy for both the customer and employees. Customer-facing display screen. Mobile POS Systems (mPOS Systems).

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Modern Restaurant Management

MARCH 16, 2020

Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families.

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. How do loyalty programs work, and what kind of incentives do they offer customers?

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

The Food Corridor

MAY 22, 2020

Many restaurants go further than this, checking each guest’s temperature and requiring every diner to sign a declaration in order to track the spread should a confirmed case be recorded. Some restaurants also offer paper bags for customers to place their masks in while they eat.

Food Truck 80

Food Truck Online Ordering Kitchen Safety Catering 80

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. restaurants are very likely to have fewer dine-in customers this fall/winter than usual.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

7 Shifts

SEPTEMBER 16, 2020

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. The coffee shop has two brick and mortar locations and a mobile cart called Teeny the Trolley.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

MAY 1, 2020

“The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. Singapore recognized a similar increase.

2020 191

2020 Fast Casual Food Safety Guest Recovery 191

Modern Restaurant Management

APRIL 20, 2021

In the hospitality industry today, it’s imperative to have up to date technology solutions with features that allow for contact-free planning, ordering, payments and delivery/pick-up. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

Modern Restaurant Management

DECEMBER 31, 2020

United Airlines? DG: Third party services are here to stay. So, in response, it’s imperative that restaurants realign their budgets and labor structures to account for increased third-party service even when in-person dining returns. Leveraging technology will create positive customer experiences. Selina CoLive?

2021 203

2021 Hotels Airlines Guest Recovery 203

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 196

2021 Loyalty Program Coupons Fast Casual 196

ExactHire - Restaurants

SEPTEMBER 29, 2021

Before executive orders deemed them essential, grocery store workers, delivery drivers and manufacturing workers were more likely to be referred to collectively as “low-wage workers.” Rude or even violent customers lashed out at helpless cashiers or airline attendants. Who Are Low Wage Workers? Creative Recruiting Ideas.

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

ExactHire - Restaurants

SEPTEMBER 29, 2021

Before executive orders deemed them essential, grocery store workers, delivery drivers and manufacturing workers were more likely to be referred to collectively as “low-wage workers.” Rude or even violent customers lashed out at helpless cashiers or airline attendants. Who Are Low Wage Workers?

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52