Contactless Gives Guests Control of Their Own Experience

Late in 2020, Eureka! Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality. 

Eureka! collaborated with OneDine to curate a contactless yet personalized restaurant visit---creating a customized, platform that provides guests full control over ordering, speed of service, and payment. This includes: 

Self check-in, table alert, and self-seating to expedite the entry process. Guests will be able to browse the menu, order, and pay from their personal mobile devices. Guests can contact Eureka! team members with the push of a button. Managers will wear smartwatches that provide alerts in real-time from check-in to check-out, allowing expedited service and guest response, and providing the ability to monitor the restaurant flow for a seamless guest experience.The online…