Modern Restaurant Management

APRIL 14, 2025

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. 61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023.

Loyalty Program 332

Loyalty Program 2025 Fast Casual Mobile Ordering 332

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. An issue that may arise from this in 2024 is data privacy. Read the first part, here. For the second part, click here.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Just as the transition to renewables and electric vehicles has thrived on collaborative efforts, we foresee more collaboration for the cultivated meat industry in 2024.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

MARCH 10, 2025

workers now operating in a hybrid model, restaurants can focus on becoming the go-to destination for office-day meals through targeted promotions, convenient ordering options and other innovations. Loyalty programs and app-exclusive deals. With 53 percent of U.S. Digital transactions now make up 18.6 What drives app usage?

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

DECEMBER 18, 2024

As of 2024, over half of U.S. In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

FEBRUARY 24, 2025

Revenue growth in 2024 was largely driven by menu price adjustments. Although concerns about customer sensitivity influenced pricing decisions, only 9 percent of restaurants did not change prices in 2024, down 19 percent from 2023, indicating a stronger shift towards strategic price increases. Labor costs continue to rise.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. percent during Q4.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. The only path to successful innovation is through collaboration with manufacturing partners.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

SEPTEMBER 3, 2024

When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. Technology opens the doors for efficiency and innovation while meeting guest demands for seamless, convenient experiences. This gradual method minimizes disruption and gives your team time to adapt.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

MARCH 13, 2024

To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics. This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape. So, let us explore the top strategies to develop customer retention programs.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

OCTOBER 18, 2024

Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. In this competitive environment, it’s clear that we must innovate to stay ahead. percent sales increase by 1.5

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 20, 2023

While these tools have so far proven revolutionary as time-savers, the months ahead will reward innovation-minded restaurant leaders willing to go beyond these entry-level AI uses and find new ways to leverage it for improved customer engagement, back-end data processing and more.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. FoodTok and friends promote neighborhood discovery.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. I think automation will be the biggest trend of 2024.

2024 508

2024 Online Ordering Website Management 2023 508

Modern Restaurant Management

JULY 17, 2024

Such information shows that younger consumers are more open to AI innovations, while older adults remain more skeptical. Personalized menu suggestions, higher order accuracy scores, improved loyalty programs, and faster services can create an efficient and enjoyable drive-thru experience, leading to happier and more loyal customers.

Customer Experience 470

Customer Experience Customer Service Loyalty Program Food Order 470

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Restaurant Business

JUNE 5, 2025

He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. He previously was arrested in Chicago after reportedly attacking his ex-wife. Eater reported that he later sued his ex-wife for damaging his reputation. Sign Up Thanks for signing up!

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Modern Restaurant Management

FEBRUARY 10, 2020

We look forward to continuing to innovate and find ways to make ordering plant-based at Taco Bell even more accessible at a great value,” said Taco Bell Corp Chief Food Innovation Officer Liz Matthews. We have long been a haven for vegans and vegetarians, who replace meat for beans on almost any of our menu items.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Perfect Daily Grind

JUNE 9, 2025

Consumer knowledge has continued to increase in the years since, further bolstering innovation in the at-home coffee market. How prosumers are driving technological innovation The burgeoning prosumer market has been a major driving force behind innovation in both professional and home coffee machines. In 2024, De’Longhi S.p.A

Equipment 163

Equipment Café Innovation Consumer Goods 163

Rocket Fuel

JANUARY 7, 2025

In 2024, we saw these applications move from the drawing board to the laboratory. The post AI and Quick-Service Restaurants: Why 2025 will be a year of innovation for QSRs appeared first on Delaget. Now, as we enter 2025, I am excited to see them move more and faster into the real world.

2025 52

2025 Innovation Customer Service Loyalty Program 52

Modern Restaurant Management

SEPTEMBER 27, 2024

This finding from Expert Market’s 2024 F&B Industry Report sheds light on a clear culinary gap within the industry's workforce. This insight seems unsurprising, considering that data from April 2024 revealed 43 percent of small business owners in the US were unable to pay their full rent on time.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Chowly

FEBRUARY 23, 2024

Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Consumers play a crucial role in 2024, with expectations of lower interest rates and controlled inflation.

2024 96

2024 2023 Loyalty Program Point of Sale 96

The Rail

AUGUST 8, 2024

Restaurants have to always innovate to attract new patrons and retain existing ones. A payment processor with advanced features like customer profiles, integrations, and loyalty program functionality can help you build stronger, and more profitable, relationships with your patrons. million restaurant jobs by the end of 2024.

Loyalty Program 130

Loyalty Program Website Management Social Media Online Ordering 130

SpotOn

JULY 1, 2024

SAN FRANCISCO — July 1, 2024— SpotOn , the top-rated software and payments partner for restaurants, announced today that it has been added to the U.S. Foods CHECK Business Tools program. US Foods is headquartered in Rosemont, Ill.

Technology 116

Technology Loyalty Program Point of Sale Cash Management 116

Delaget

DECEMBER 2, 2024

3, 2024 – To recover more losses for quick-service restaurant (QSR) operators from the steady increase in delivery orders, Delaget , a leading restaurant data platform company trusted by over 30,000 restaurants, announced today the expansion of its Delaget Recovery solution to address first-party delivery losses. MINNEAPOLIS– Dec.

Delivery 52

Delivery Operations Loyalty Program Mobile Ordering 52

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

Technology 111

Technology Operations Point of Sale Online Ordering 111

Mad Mobile

JUNE 26, 2024

Customer loyalty is essential to running a successful business. A strong customer loyalty program should utilize the three Rs: Rewards, relevance, and recognition. But customers also want to feel recognized, and your restaurant loyalty program can provide the acknowledgement they crave.

Loyalty Program 40

Loyalty Program Operations Customer Experience Point of Sale 40

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering. “I’m proud to be a part of an innovative concept like The Habit Burger Grill.

Franchise 471

Franchise Franchising Food Fast Casual 471

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. This agility is crucial for staying relevant in a market where culinary innovation is critical.

2024 52

2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

BNG Point of Sale

OCTOBER 15, 2021

The global market was worth $17 billion in 2017 and is expected to grow to $55 billion by 2024. One of the many advantages of mobile innovation and technology—business software, hardware solutions and device for payments—in retail is it allows sales associates to move away from the cash register and closer to the customer.

Retail 98

Retail POS Point of Sale Mobile Ordering 98