Remove 2024 Remove Hiring Remove Loyalty Program
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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. Due to the manual review process and human intervention required, the process could take days before an interview was scheduled with a hiring manager.

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JBF Study: Independent Restaurants Are Actively Evolving

Modern Restaurant Management

Revenue growth in 2024 was largely driven by menu price adjustments. Although concerns about customer sensitivity influenced pricing decisions, only 9 percent of restaurants did not change prices in 2024, down 19 percent from 2023, indicating a stronger shift towards strategic price increases. Labor costs continue to rise.

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MRM Research Roundup: Seasonal Hiring, Online Ordering and Feeding the Workplace

Modern Restaurant Management

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. FoodTok and friends promote neighborhood discovery.

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Five Tips to Minimize Super-Sized Labor Costs

Modern Restaurant Management

These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. Train Employees Training increases service speed and instills multitasking skills in employees, maximizing productivity without needing to hire additional staff. percent compared to other industries’ rate of 4.9

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Tariffs & Turmoil: How Restaurant Operators Can Navigate Supply Chain Chaos and Rising Costs

Modern Restaurant Management

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221
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26 Proven Ways to Market Your Restaurant Online and Increase Bookings

7 Shifts

Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. Use data from your POS system, online ordering platform, or loyalty program to divide your customers based on factors like their dining frequency, preferences, or location.

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MRM Research Roundup: Thanksgiving Trends, Diner Optimism, and Holiday Spending

Modern Restaurant Management

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. Bringing Back Brand Loyalty : To keep customers coming back, operators are reframing the idea of value in their loyalty programs.

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