Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular. Here are some of their insights.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 508

2023 2022 Consumer Goods Point of Sale 508

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. 72% of employees want corrective feedback to improve their performance. an hour or $54,962 annually, 35% higher than the average server wage.

Management 195

Management Management 2024 Leadership 195

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. What are your profit margins?

POS 166

POS Bar Point of Sale Front of House 166

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Increased demand for food delivery had already boosted the growth of ghost kitchens, and the COVID-19 pandemic has escalated both the popularity and profitability of the model. Size of U.S.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

Touch Bistro

AUGUST 11, 2021

hour for businesses with 4 or more employees. hour for businesses with 25 or fewer employees and $14.00 for businesses with 26 or more employees (several cities also have their own minimum wage laws). hour for businesses with 25 or fewer employees and $15.00/hour hour for employees not covered under FLSA).

2021 98

2021 Restaurant Law 2022 Employee Relations 98

Black Box Intelligence

SEPTEMBER 26, 2024

Out of the Box: Monthly Restaurant Industry Update August 2024: Is This a Turning Point? AUGUST: BY THE NUMBERS -0.4% Comp Sales -3.6% AUGUST: BY THE NUMBERS -0.4% Comp Sales -3.6% After several challenging months, signs of recovery are beginning to appear. made August the third consecutive month of negative growth year over year.

Front of House 52

Front of House Point of Sale Guest Recovery Back of House 52

Lavu

NOVEMBER 27, 2024

LAVU POS Review 2024 Comparing Features of Lavu and Clover Features of Lavu Lavu’s iPad POS system is tailored for restaurant operations. With its kitchen display system (KDS), communication between front-of-house and kitchen staff becomes smoother. User rating: 4.9/5. Pricing customized via consultation. User rating: 1.4/5.

POS 78

POS Customer Service Mobile Ordering Loyalty Program 78

Apicbase

FEBRUARY 6, 2023

Back-of-house Cloud Kitchen Management Software Optimise your menus and kitchen procedures for delivery, while keeping costs down and quality up. #1 Successful ghost kitchens lean heavily on integrated technology systems to accept online orders, process payments, and manage back-end operations. We wouldn’t either.

Delivery 52

Delivery Management Management Online Ordering 52

Mad Mobile

JUNE 26, 2024

According to the National Restaurant Association’s Restaurant Technology Landscape Report 2024 , 52% of adults say they currently participate in a loyalty or reward program at a restaurant, coffee shop, snack place or deli. Fortunately, a carefully crafted customer loyalty program can set you apart from the competition.

Loyalty Program 40

Loyalty Program Operations Customer Experience Point of Sale 40

EATER

MARCH 12, 2025

But normalcy is increasingly a fragile concept, and in recent years, the cascade of disasters related to climate and environmental change has become its own ongoing crisis. Masked chefs make pizza in a restaurant kitchen in 2022. What I originally envisioned is the restaurant that exists now, says Stieber.

2025 211

2025 Back of House Front of House Kitchen Safety 211

Modern Restaurant Management

NOVEMBER 19, 2020

In this edition of MRM News Bites, we feature restaurant community support endeavors, new tech and a little holiday fun. Supporting Independents. Ocean Spray Cranberries, Inc. launched the Ocean Spray Farmers for Chefs Alliance with the goal of helping as many qualifying independent restaurants as possible cover rent, utilities, and payroll costs.

Mobile Ordering 367

Mobile Ordering Kitchen Safety Online Ordering Coaching 367

Modern Restaurant Management

APRIL 1, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged. Among delivery apps, DoorDash is the clear favorite.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

DECEMBER 31, 2019

percent by 2024, and 2020 will be a catalyst year that could drive that number up. They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2020 345

2020 Kitchen Safety Consumer Goods Food Safety 345

EATER

OCTOBER 7, 2024

Having to go from one end of the store to the other constantly in order to gather customers’ items and bring them up front, you’re basically doing a workout.” More than a year later, Austin left her job at Starbucks and is now an organizer with Starbucks Workers United, the labor union that has organized more than 10,000 Starbucks employees.

Kitchen Safety 361

Kitchen Safety Front of House Employee Relations Food Safety 361

Modern Restaurant Management

APRIL 29, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features trends in off-premise, coffee wars, the AI lifeline, the return of lunch, and how teens spend their dollars. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

FEBRUARY 13, 2025

To observers on Wall Street, within the Federal Reserve, and inside the Democratic Party, 2024 was the year that inflation was tamed and GDP continued to grow, while consumer spending remained strong and unemployment low. Twenty twenty-four will be remembered for many things, but the soft landing of the U.S. Inflation now sits at 2.7

Small Business 221

Small Business 2025 Healthcare 2024 221

EATER

FEBRUARY 13, 2024

The one thing that all of these films have in common is that they depict food, dining, cooking, or eating in relatable, often visceral ways. But what exactly constitutes a great food movie? Well, that really depends. After much heated debate, here, in chronological order, our list of the 38 finest food movies. —

Food 358

Food Food Truck Consumer Goods Food Order 358