Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. Notably, not enough investment in technology and digital transformation. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Here are some of their insights.

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2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. In January 2023, Yum!

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Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. A tightly integrated technology strategy will be key to workplace satisfaction and profitability. Loyalty will continue to get more personal and less transactional.

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2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. economy demonstrated resilience in 2023—with GDP, employment rates and consumer spending remaining relatively stable or even growing. Coffee in 2023.

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2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

NOVEMBER 7, 2022

We recommend incorporating the following strategies in your 2023 planning: Schedule regular value messaging into your 2023 marketing calendar. Take advantage of loyalty programs. One in four consumers (based on RMS surveys ) joined at least one restaurant loyalty program during the pandemic.

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Pricing Loyalty Program Point of Sale 2023 508

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. Here are the ways technology is revolutionizing the culinary world through.

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Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

MARCH 4, 2024

Cracking the Code of Restaurant App Usage, November 2023 ) What Customers Value RMS segmented respondents by generation, and while preferences varied, all ages placed the most value on: Exclusive deals Loyalty-based incentives Customization What They Don’t Value On the other hand, crashes or technical issues ranked as the biggest pet peeve.

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Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Like most new technology, it takes time for society to adapt and recognize its benefits.

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2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

MAY 15, 2023

Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. Dole Out Digital Deals Growing your digital presence enables you to level up your loyalty program and marketing campaigns. You also want to integrate your marketing and loyalty platform with your restaurant POS system.

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Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

MARCH 11, 2025

– Ilson Goncalves, Chef/Owner, Samba Montclair Two ways the pandemic changed the restaurant industry are around employees and technology. Technology continues to transform restaurant operations. Technology has become a solution in staffing as well. That's never going to change. They seek brands they believe in.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Be mindful of consumers’ time and patience so that they can reward you with loyalty.

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Loyalty Program Mobile Ordering Customer Service Online Ordering 470

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

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Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Back-of-house operations also offer significant technological opportunities.

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2024 Customer Experience Compost Loyalty Program 473

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. from 2023 to 2030. If so, you’re not alone.

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Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Continued technological advancements, better value meal strategies, as well as a better interest rate outlook are driving optimism. 2025 will be the year restaurants redefine how they engage with technology.

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Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns.

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2024 Online Ordering Website Management 2023 508

Modern Restaurant Management

SEPTEMBER 7, 2023

The foodservice industry, set to generate $997 billion in sales in 2023 , is fiercely competitive. One of the key attributes of Millennials is their affinity for technology and online platforms. For busy restaurant operators, staying on top of an online marketing program can be challenging.

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Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

MARCH 2, 2023

Satisfying CX Delivering a satisfying customer experience (CX) is the #1 priority for companies, according to a recent study by Metrigy, a research and advisory firm that advises companies on technology transformation strategies. No other technology area garnered a higher number of companies increasing expenditures.

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Operations Loyalty Program Mobile Ordering Consumer Goods 410

Modern Restaurant Management

NOVEMBER 27, 2024

One strategy for reducing costs has been the increased use of technology. Since implementing the technology, operators report seeing numerous benefits, including more efficient teams, more productive staff, and even an increase in sales.

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2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

MAY 9, 2023

The restaurant industry has embraced technology and, of late, it’s been at the leading edge. Traditionally, technology also equips humans (and businesses) with tools that they can use to thrive. The same technology can also be used to efficiently provide customer support, like additional menu information.

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Mobile Ordering Customer Experience Food Order Seasonal Menu 444

Modern Restaurant Management

JANUARY 23, 2024

In fact, according to the Business Research Company’s 2023 Food and Beverages Global Market Report, the global industry’s market size grew over 7.3 billion in 2023 in one year alone. Not to mention a tarnished brand reputation that can have negative impacts on consumer loyalty for years to come. percent from $6,729.54

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Food Safety Food Supply Beverage Loyalty Program 493

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This helped them improve customer relationships, loyalty, satisfaction, and retention. Blockchain technology may play a pivotal role in enhancing supply chain transparency and resilience.

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Dietary Restrictions Food Safety Food Supply Food Truck 309

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

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Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. More broadly, catering is a strong revenue driver for restaurants.

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Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. ” – Dean Drako, CEO of Eagle Eye Networks 2023 served up a year of resilience and innovation for restaurants, as they adapted to shifting landscapes and embraced new dining paradigms. RobotLAB uses it by default!

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2024 Fast Casual Food Safety Insurance 493

EATER

FEBRUARY 27, 2024

In addition to evolving our loyalty program, one of the other benefits of these investments will be the flexibility to change the menu more easily and to offer discounts and value offers to our customers through innovations such as digital menuboards, which will roll out in some U.S. restaurants.”

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Pricing Food Loyalty Program Merchandise 344

Modern Restaurant Management

JUNE 29, 2023

Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. All of a sudden, we live in a world where cloud-based technology is much less expensive, much more available and, most importantly, interconnected. Why is omnichannel more important than ever?

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Hospitality Online Ordering Loyalty Program Mobile Ordering 221

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

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Franchise Franchising Food Safety Kitchen Safety 420

7 Shifts

FEBRUARY 8, 2024

Restaurants of today are infused with technology in many new ways, and it’s making a difference. You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program. Get a Demo 6. Apple | Android 12. Just be sure to check the results for accuracy!

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Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

Restaurants of today are infused with technology in many new ways, and it’s making a difference. You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program. Get a Demo 6. Apple | Android 12. Just be sure to check the results for accuracy!

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Management Management Operations Mobile Ordering 352

Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. Three Knoxville locations are slated to open in Fall 2022 and Winter 2023.

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Franchise Franchising Fast Casual Loyalty Program 474

SpotOn

JUNE 17, 2024

Monday, June 17, 2024 — Today, SpotOn , the top-rated software and payments partner for restaurants and small businesses, revealed the details of its Restaurant Operator Intelligence Report, which further solidifies the connection between technology and restaurant profitability. 57% also said that the tech helped lower labor costs. 

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Technology Operations Point of Sale Online Ordering 111

Bingage

FEBRUARY 9, 2023

Introduction As we step into the new year 2023, Keeping an eye on the trends emerging in the restaurant industry is essential. Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Hyper Personalised Marketing 2.0

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Customer Experience 2023 Loyalty Program Email Marketing 98

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

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Franchise Franchising Food Fast Casual 471