Modern Restaurant Management

MAY 9, 2023

And with a sustained uptick of restaurant spending – January 2023 was up 24 percent on the same month last year, according to the US Census Bureau – the conditions are ripe for flourishing. ” In a restaurant setting, personalization often lies in making informed menu recommendations – something automation excels at.

Mobile Ordering 444

Mobile Ordering Customer Experience Seasonal Menu Food Order 444

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

FEBRUARY 3, 2020

A new normal has evolved in the restaurant industry: Digital delivery sales are expected to grow at a compound annual rate of over 22 percent through 2023 , according to L.E.K. In response, 37 percent of restaurants are offering online ordering and 32 percent accept mobile payments. Consulting.

Innovation 408

Innovation Technology Management Management 408

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. Regulatory Compliance – Staying abreast of evolving food safety regulations remained a persistent challenge in 2023. These innovations were pivotal in safeguarding the safety of customers and foods.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

MAY 23, 2023

Interestingly, 55 percent of consumers now consider takeout and delivery essential, according to NRA's 2023 State of the Restaurant Industry Report. Consumers ordering deliveries still want to make sure it feels like they are treating themselves. In order to build and maintain loyalty, businesses must rise to these challenges.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). An analysis of insurance claims processed in 2024 compared to 2023 shows a 4.4

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

AUGUST 22, 2023

While it’s promising, it’s not the magic bullet to increase your revenue in 2023. The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. By embracing AI, restaurants can make informed decisions with data-driven insights.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

The Rail

DECEMBER 2, 2024

As customers increasingly turn to online ordering for convenience and safety, restaurants must adapt to stay competitive. from 2023 to 2030. Real-time order tracking. Admin Panel : Order management system to track and manage orders in real time. Order assignment and status updates.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

MARCH 16, 2021

In terms of technology, just like the rest of our lives, the trend has been toward mobility and flexibility and the last year has pushed this faster than we would have otherwise seen under “normal” conditions. Your website is no longer the go-to place for information on a business. “Will this look good on Instagram?”

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. Vanilla isn’t for everyone In 2023, marketing took a cue from the ice cream parlor, embracing segmentation with the same precision as a sundae artisan.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 2, 2024

This heightened awareness will drive consumers to actively seek information and make informed decisions to ensure their well-being. In the next year, this role will also include helping them with order management during peak times. How was the food sourced or produced? .

2024 493

2024 Fast Casual Food Safety Insurance 493

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). With dedicated (mobile-friendly) software, all communication gets centralized. Supports multiple menus (ghost kitchens and virtual brands) and group ordering.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

MAY 15, 2023

Collect bank information from employees during the onboarding process and deposit payments directly into their accounts on payday. Restaurant payroll guide to legal paperwork You'll need to collect a variety of information from your staff to run payroll properly. This is usually done during the employee onboarding process.

2023 195

2023 Tip Distribution Audits Restaurant Law 195

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

ChowNow

OCTOBER 26, 2023

Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. adults who order from restaurants at least once a month.

Mobile Ordering 243

Mobile Ordering Customer Experience Influencer Customer Service 243

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

JUNE 29, 2023

Now, almost every restaurant offers delivery, almost every restaurant connects to Ubereats or DoorDash or has an online ordering platform and almost every restaurant uses a reservation system or even a loyalty platform. Businesses everywhere offer multiple of touchpoints from dine-in and third-party delivery to online and QR code ordering.

Hospitality 221

Hospitality Online Ordering Loyalty Program Mobile Ordering 221

Modern Restaurant Management

JUNE 12, 2020

The Clinton Township Captain D’s is open for drive-thru, call ahead ordering for contactless curbside pick-up, and delivery only; the dining room will remain closed for the immediate future to help ensure the safety of guests and team members. Wisely uses order data collected from Olo to populate the CRM. Yoshinoya Rewards.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Sling

JULY 6, 2023

Medical scheduling software can help physicians and their staff bring order back to the office again and streamline the appointment-making process. In this article, we discuss the top medical scheduling software tools so you have the information you need to make the right choice. But which solution is right for your practice?

2023 78

2023 Mobile Ordering Small Business Tip Distribution 78

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. Digital ordering has been a game changer, and the latest trends for 2023 could change how hospitality businesses operate even more.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Sling

AUGUST 15, 2023

Looking for an employee roster app to bring a little order to the chaos of scheduling your team? 3) Connecteam Source: Connecteam.com Manage, train, and communicate with your in-office and mobile workforce on Connecteam’s employee roster app. All of that from whatever mobile or desktop device is available at the time.

2023 78

2023 Mobile Ordering Sourcing Communication 78

Sling

JULY 24, 2023

It delivers quick, digestible bursts of information in an Instagram-like format with quizzes at the end of each module so you can get rid of boring employee handbook binders. Toast offers both front desk and tableside hardware for taking orders, processing payments, and allowing guests to track the status of their orders.

2023 78

2023 Management Management Tip Distribution 78

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. Mobile app sales are up 57.2 percent year over year.

Mobile Ordering 52

Mobile Ordering Delivery Operations 2023 52

Lavu

FEBRUARY 28, 2025

Why Lavu is the Best POS System for Pizza Restaurants: Custom Pizza Ordering Made Easy Lavu simplifies complex orders, enabling quarter-by-quarter customization and accommodating unique customer requests. Custom Pizza Ordering Options Handling complex orders is a must for pizza shops.

POS 60

POS Dietary Restrictions Online Ordering Delivery 60

Open for Business

AUGUST 4, 2023

But traditional rewards programs based on points or punch cards may not be enough to earn customer loyalty in 2023. Mobile apps and AI chatbots can offer seamless reservation systems and deliver menu recommendations based on a guest’s past orders. Quick Links Why loyalty programs need an update What is next generation loyalty?

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

7 Shifts

APRIL 26, 2023

And fortunately, where I'm at, I do want to position myself to be in front of that growing change versus being reactive," For 7 Leaves, being in front of that growing change means a foray into mobile, which currently makes up 45% of their business. We didn't want to cascade information devoid of tonality or intention.

Employee Relations 195

Employee Relations Leadership Customer Experience Front of House 195

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. Top 5 Restaurant POS Features To Look For In 2023 A POS system today is capable of handling employee schedules and clock-ins, data collection for business intelligence, and providing a personalized customer experience.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Qu

MARCH 16, 2023

And what they are saying is this: 2023 will be the year of driving smarter efficiencies and reducing technology proliferation through the use of more unified systems. Trend #2: Order accuracy must improve Across the board, off-premise customer satisfaction rates are 15-20% lower than on-premise rates.

2023 52

2023 Fast Casual Point of Sale Technology 52

Future Food

JUNE 27, 2023

Food and beverage choices are interconnected with mental and emotional well-being,’ according to the International Food Information Council’s 2023 Food and Health Survey, 74% of respondents stated that their stress levels, mental health and well-being is impacted by their food and beverage choices.

Hospitality 78

Hospitality Food Mobile Ordering Beverage 78

Kounta

JANUARY 9, 2020

Revenue for the hospitality industry will exceed $108 billion by the year 2023 — Bankwest, Future of Business. Sustainability will not be contained in people’s households but it will play a part in shaping their lifestyles, such as informing where they choose to wine and dine. But what’s in store for the industry in 2020?

Hospitality 98

Hospitality Cash Management Influencer 2020 98

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. million in 2021, to $974.9

2024 52

2024 Operations 2023 Loyalty Program 52

Crunchtime

FEBRUARY 7, 2024

As businesses grow and open more locations, developing these standard restaurant operating procedures (SOPs) becomes infinitely more critical in order to run an efficient and profitable business. Shift change: mid day, what work needs to be done in order to change over to a new team and help them be successful and ready for the next shift?

Operations 78

Operations Cash Management Audits Food Safety 78

The Restaurant Times

JANUARY 18, 2023

Independent platforms, such as online ordering platforms, rewards programs, food delivery, and customer relationship management systems (CRM), should work together to offer a seamless experience. In addition, it integrates seamlessly with your current restaurant information system (such as your budgeting and employee management solutions).

Operations 52

Operations Loyalty Program Point of Sale Online Ordering 52

Sling

DECEMBER 23, 2022

If you want to start a mobile eatery in your area, one of the first steps is coming up with a creative food truck idea. The fare you offer can go a long way toward making your business stand out from the rest, so take a good look around at the other mobile eateries in your area and choose a theme that hasn’t been done yet.

Food Truck 78

Food Truck Food Mobile Ordering Small Business 78

SpotOn

OCTOBER 7, 2024

Visa, for example, lowered their maximum surcharge amount from 4% to 3% on April 15, 2023, and requires that you register your surcharge program through your payment processor or acquiring bank. See Surcharging below for more information. Mobile payments are charged as card transactions 3. This is a crucial step.

Pricing 98

Pricing Point of Sale POS Small Business 98