Modern Restaurant Management

APRIL 9, 2024

While consumers might seek culinary experiences they can’t have at home, they have vastly different expectations for how they engage – whether via phone, app ordering, third-party take-out, or dining in, they want the same seamless interactions they’ve come to expect in all areas of their lives. ” It gets better.

2024 203

2024 Front of House Mobile Ordering Fast Casual 203

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. Digital ordering has been a game changer, and the latest trends for 2023 could change how hospitality businesses operate even more.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Sling

JULY 24, 2023

Toast offers both front desk and tableside hardware for taking orders, processing payments, and allowing guests to track the status of their orders. It offers countertop, portable, and mobile options. 10) Applova Applova offers a full line of self-ordering kiosk hardware and software designed to fit restaurants of all sizes.

2023 78

2023 Management Management Tip Distribution 78

Open for Business

AUGUST 4, 2023

But traditional rewards programs based on points or punch cards may not be enough to earn customer loyalty in 2023. Mobile apps and AI chatbots can offer seamless reservation systems and deliver menu recommendations based on a guest’s past orders. Quick Links Why loyalty programs need an update What is next generation loyalty?

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

JANUARY 13, 2023

Available now through the Slice Factory mobile app, the $5 deal includes the original Chicago jumbo pizza slice with a free soft drink included in-store, delivery or with the convenient slice thru. You can order online or in the Dickey’s app for curbside pick-up, take-out and delivery. Value Meal. ” The Royal Silencer.

2023 100

2023 Menu Seasonal Menu Back of House 100

The Rail

DECEMBER 18, 2023

The end (of 2023) is nigh! And thus, it’s time for us to do another round of recapping the year that was with our top restaurant stories of 2023. Let’s run down our top restaurant stories of 2023. Let’s run down our top restaurant stories of 2023. in 2023 , which still makes it the third-lowest unionization in the US.

2023 59

2023 Sports 2024 2022 59

Modern Restaurant Management

MAY 15, 2023

Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. Create or enhance your website and make sure you offer an “order online” option that is easy to find. You can also consider creating your own mobile app.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. Regulatory Compliance – Staying abreast of evolving food safety regulations remained a persistent challenge in 2023. These innovations were pivotal in safeguarding the safety of customers and foods.

Dietary Restrictions 123

Dietary Restrictions 2024 Food Safety Food Supply 123

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. Top 5 Restaurant POS Features To Look For In 2023 A POS system today is capable of handling employee schedules and clock-ins, data collection for business intelligence, and providing a personalized customer experience.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

The Rail

APRIL 25, 2023

In this blog post, we'll explore the next generation of restaurant delivery management in 2023 and beyond. Here are some of the latest technology trends in restaurant delivery management that we can expect to see in 2023 and beyond: Predictive analytics for demand forecasting.

2023 59

2023 Delivery Management Management 59

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Very few consumers are willing to tip for takeout and drive-thru orders.

Customer Service 180

Customer Service Mobile Ordering 2023 Customer Experience 180

Modern Restaurant Management

APRIL 11, 2024

Technology plays a key role in redefining and enhancing dining experiences Approximately 55 percent of restaurants planned to integrate new technologies in 2023, with 56 percent aiming to automate more online functions in 2024. Additionally, digital menus and order-ahead options enhance convenience and offer personalized customization.

2024 189

2024 Customer Experience Compost Loyalty Program 189

Lavu

SEPTEMBER 29, 2023

According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. This statistic is based on a survey of restaurant operators conducted in January 2023. This eliminates the need for manual order entry, reduces phone call volume, and can increase sales.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. QR Codes and the Concept of Ordering or Paying Ahead The restaurant experience has changed in many ways, and, over the past few years, the pandemic accelerated a major shift. One notable development is the prevalence of QR codes.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. With integrated point-of-sale (POS) systems, the entire dining process is streamlined, from when customers order to when they pay for their meals. Ordering screens.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

MARCH 2, 2023

Beyond the traditional criteria that need to be considered in delivering a satisfying CX, today’s consumer also has an expectation built around the freedoms enabled by mobility and mobile devices. Can they order goods or services from their phone? What is your payments strategy?

Operations 164

Operations Loyalty Program Mobile Ordering Consumer Goods 164

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

Modern Restaurant Management

NOVEMBER 22, 2022

Managers and owners must develop strategic hiring plans through the end of 2022 and into 2023 to protect staff from long hours and burnout. However, limited budgets and resources necessitate thoughtful hiring decisions in order to reduce wasted time and costs on advertising positions or training new hires.

Hiring 205

Hiring Recruiting Employee Relations Mobile Ordering 205

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Modern Restaurant Management

FEBRUARY 17, 2023

Going into 2023, 45-50 percent of frequent users said they plan to use restaurant channels “more or much more” compared to just 20-23 percent of the whole respondent population. The younger generations were also the most likely to order takeout and dine in. How can restaurants best appeal to frequent users?

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

MBB Hospitality

FEBRUARY 10, 2022

We are going to teach you how food truck expansion can help you grow your restaurant in 2023. To begin your journey into the mobile restaurant experience you may want to find a food truck for rent. The best exposure comes from mobile billboard trucks. Why Get a Food Truck? Food trucks are trendy and unique.

Food Truck 52

Food Truck 2023 Food Mobile Ordering 52

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

ChowNow

OCTOBER 26, 2023

Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. adults who order from restaurants at least once a month.

Mobile Ordering 97

Mobile Ordering Customer Experience Influencer Customer Service 97

Modern Restaurant Management

MAY 9, 2023

And with a sustained uptick of restaurant spending – January 2023 was up 24 percent on the same month last year, according to the US Census Bureau – the conditions are ripe for flourishing. A voice assistant can look through the menu and promote something that goes with the customer’s order.

Mobile Ordering 177

Mobile Ordering Customer Experience Loyalty Program Seasonal Menu 177

EATER

APRIL 10, 2024

It was a wild, expensive, and ultimately impractical idea, and in early 2023 Wonder ditched the vans in favor of brick-and-mortar locations, the first opened in February 2023 on Manhattan’s Upper West Side. Customers place orders on the Wonder app for delivery or pick-up. Johnson calls the partnership mutually beneficial.

Delivery 137

Delivery Cash Management Point of Sale Back of House 137

7 Shifts

SEPTEMBER 19, 2023

Wages are consistently higher The average hourly earnings for restaurant workers as of July 2023 (the latest data available) is $19.64 Industries in the Food Services and Drinking Places subsector prepare meals, snacks, and beverages to customer order for immediate on-premises and off-premises consumption.

2023 221

2023 Customer Service Mobile Ordering 2022 221

Modern Restaurant Management

DECEMBER 20, 2022

Inflation has hidden the dramatic decreases in guest traffic and we anticipate this becoming a bigger issue with investors in 2023." We expect this will continue into 2023, and operators that don’t prioritize technology will be left behind. Restaurant owners will end 2022 with a sigh of relief after another tough year. "Restaurant

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

Modern Restaurant Management

FEBRUARY 28, 2023

To start 2023 on the right foot, here are four tactics restaurant owners can implement now to improve employee engagement at all levels, and subsequently increase long-term retention rates. #1: These lead to poor employee experience and often frustration among staff.

Management 197

Management Management Food Safety Communication 197

Modern Restaurant Management

MAY 23, 2023

Interestingly, 55 percent of consumers now consider takeout and delivery essential, according to NRA's 2023 State of the Restaurant Industry Report. Consumers ordering deliveries still want to make sure it feels like they are treating themselves. In order to build and maintain loyalty, businesses must rise to these challenges.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. Vanilla isn’t for everyone In 2023, marketing took a cue from the ice cream parlor, embracing segmentation with the same precision as a sundae artisan. It makes everything easier.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

MadMobile

NOVEMBER 4, 2022

million users in 2023. having visited or ordered food from a restaurant after seeing it on TikTok, it is important to get on the trend. The Future of TikTok 2020 was the year we began to see TikTok take off, but we believe this social media platform will continue to thrive in 2023. There’s no denying it: TikTok is big.

2023 40

2023 Social Media Influencer Customer Experience 40

Modern Restaurant Management

FEBRUARY 1, 2022

Between 2023 and 2030, the industry is projected to add an average of 200K jobs each year, with total staffing levels reaching 16.5M Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. Roughly half of U.S.

2022 207

2022 2030 Food Supply Recruiting 207

Future Food

SEPTEMBER 6, 2023

Current figures from ABS report a low point, from June 2022 to June 2023 there has been a 12.7% This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Current figures from ABS report a low point, from June 2022 to June 2023 there has been a 12.7% This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 167

Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

AUGUST 17, 2022

The majority of restaurant operators expect the restaurant staffing shortage to extend into 2023 or later, according to the National Restaurant Association’s 2022 State of the Industry Report. Know One’s Limitations. Write down obligations for the week and prioritize them.

Management 189

Management Management Mobile Ordering 2023 189