Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 189

2024 Customer Experience Compost Loyalty Program 189

7 Shifts

AUGUST 12, 2021

As technology evolves and client tastes change, successful marketing techniques must be examined and updated accordingly. Assume a customer discovers your website but cannot identify where you are located or how to contact you. When a customer interacts with your company on social media, they trust your brand to meet their needs.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences.

Fast Casual 117

Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Lean on technology.

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

MAY 15, 2023

Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. You can also consider creating your own mobile app.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

POS 215

POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. The list goes on.

Operations 164

Operations Loyalty Program Mobile Ordering Consumer Goods 164

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. . For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Open for Business

NOVEMBER 21, 2022

Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers.

2023 123

2023 2024 Insurance Employee Relations 123

Modern Restaurant Management

JUNE 23, 2022

Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. Fast forward to 2022.

Food 189

Food Food Safety Front of House Fast Casual 189

Modern Restaurant Management

DECEMBER 1, 2021

Department of Agriculture prove accurate, this is a trend that is likely to continue—according to the forecast for 2022, food-at-home prices are expected to increase between 1.5 It’s clear, however, that price increases are causing many customers to think twice about spending their hard-earned dollars at restaurants.

Loyalty Program 212

Loyalty Program Pricing Menu Mobile Ordering 212

Modern Restaurant Management

FEBRUARY 2, 2022

A vast, community-wide event like Restaurant Week can be the perfect push to start 2022 successfully. Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. Here is your 2022 guide for a successful Restaurant Week. Take Advantage of Technology.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

AUGUST 10, 2022

The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high. While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience.

Customer Experience 188

Customer Experience Online Ordering Customer Service Mobile Ordering 188

Cheetah

JANUARY 27, 2022

As 2022 kicks off, operators that wish to stay competitive must upgrade their website and social media presence to keep up with the changing restaurant world. While it’s meant to make our lives easier, restaurant technology can still be time consuming and increasingly complex. Reading Time: 4 minutes. The solution is outsourcing.

Social Media 78

Social Media 2022 Website Management Online Ordering 78

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

The Restaurant Times

FEBRUARY 14, 2022

Growing demand has triggered technological advances in the foodservice industry. 4 Cloud Kitchen Trends To Look For In 2022. Here are some cloud kitchen trends to look for in 2022. . While the goal in larger areas will be to increase order frequency, for ‘new’ regions it will be to bring in first-time consumers.

2022 52

2022 Kitchen Safety Food Supply Food Safety 52

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge.

Management 197

Management Management Food Safety Communication 197

The Restaurant Times

AUGUST 26, 2022

Whether you are the owner of a fine dining restaurant, quick-service restaurant, food truck, or coffee shop, you will need restaurant management apps to streamline your business operations and unlock potential revenue in 2022. It makes your day-to-day restaurant operations immensely easy and creates a much better customer experience.

2022 69

2022 Management Management Loyalty Program 69

Modern Restaurant Management

AUGUST 5, 2021

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Look for an expansion of physical and digital accommodations to support delivery service (like more parking spaces and pickup lockers). Mobile food trucks are adopting new technologies, reducing costs, and responding to change.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Modern Restaurant Management

JANUARY 19, 2022

The so-called Great Resignation has also taken a heavy tol l on the food service industry. The entire industry was forced to adopt a decade’s worth of delivery and curbside technology in a matter of months just to stay functional as consumers first battled lockdowns and later their own hesitancy to return to dining-in.

Food Supply 199

Food Supply Restaurant Law Email Marketing Mobile Ordering 199

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. decline in the F&B business survival rate, 2nd highest of all sectors.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. decline in the F&B business survival rate, 2nd highest of all sectors.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Open for Business

MAY 19, 2023

As guest preferences change and new developments in technology come out, keeping up to date can help you in several key ways. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. But the latest advances offer solutions for back of house too.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. Many restaurants today are using legacy technologies that cannot support must-haves like tableside ordering, delivery app integrations and loyalty/rewards tracking.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Mad Mobile

FEBRUARY 16, 2024

A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Implementing QR code ordering is one of the fastest ways to quickly implement digital ordering. Fortunately, working with them is simple.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Aaron Allen & Associates

OCTOBER 4, 2022

million workers in the restaurant industry , and employment hasn’t fully recovered from the pandemic yet (as of mid 2022) Unemployment at restaurants is at historical lows, pushing hourly wages at historical heights and pressuring labor cost Restaurant workers make an average of $18.50 In the U.S., there are around 11.7 In the U.S.,

Point of Sale 98

Point of Sale Employee Relations 2022 Mobile Ordering 98

The Rail

DECEMBER 18, 2023

Inflation Hit Restaurants & Workers Hard According to a new James Beard Foundation report, more than half of restaurants saw a profit decrease in 2023 compared to 2022. Inflation peaked at 9% in June 2022, but the effects were still clearly felt in 2023, even as deflation kicked in the past year. That number jumped to 3.3%

2023 59

2023 Sports 2024 2022 59

MadMobile

AUGUST 5, 2022

In early 2022, gas prices skyrocketed. In mid-2022, inflation rose by 8% from the previous year. Example of a good food costs goal: Reduce the inventory costs of our top three selling items by 10% in Quarter one by being more thoughtful about our purchase orders and prep. When one headache goes away, another one starts.

Food 52

Food Mobile Ordering Inventory Food Supply 52

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Restaurants will continue to grapple with labor shortages and supply chain disruptions throughout 2022. Supply chain : Supply chain issues will be a key challenge in 2022.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. Delivering Excellence.

2021 178

2021 Loyalty Program Retail Online Ordering 178

BNG Point of Sale

FEBRUARY 4, 2022

Best 2022 Guide t o Credit Card Processing f or Nonprofits. You can accept payments online in one of two ways: through a nonprofit credit card processing service, or by opening your own merchant account.?. The processing company then takes a small percentage of each transaction as compensation for its services.

2022 52

2022 Online Ordering Small Business Mobile Ordering 52

BNG Point of Sale

FEBRUARY 4, 2022

Best 2022 Guide t o Credit Card Processing f or Nonprofits. You can accept payments online in one of two ways: through a nonprofit credit card processing service, or by opening your own merchant account.?. The processing company then takes a small percentage of each transaction as compensation for its services.

2022 52

2022 Online Ordering Small Business Mobile Ordering 52