Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

MARCH 23, 2020

Capitalizing on this craving for convenience, fast food options and food delivery startups are growing rapidly, evidenced by the fact that fast food growth swiftly outpaced that of bars and restaurants by a whopping nearly 7:1 margin between 2017 and 2019.

Technology 159

Technology Loyalty Program Customer Experience Mobile Ordering 159

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. ” Supporting Local. ” Supporting Local.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

7 Shifts

JANUARY 20, 2023

In 2019, diners spent $81.30 Go all-in on pick-up and delivery Truth is: Most people will stay at home. Delivery and pick-up orders tend to be higher during the Super Bowl than any other time of year. So if you're looking to boost your sales during the big game, delivery and pick-up are the way to go.

Specials 195

Specials 2023 Social Media Email Marketing 195

Chowly

FEBRUARY 23, 2024

The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Additionally, 81% of potential consumers express likelihood in joining loyalty programs, signaling a growing appetite for personalized and rewarding dining experiences.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Deliverect

OCTOBER 2, 2019

If your restaurant offers delivery, choosing one of our integrated point-of-sale suppliers means you’ll be able to sync with the biggest meal delivery services around the world. Takeout and delivery orders can be processed on the spot, by assigning them to a table, adding labels to a table and setting specific rates.

POS 60

POS Delivery Cash Management Point of Sale 60

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Many smaller restaurants still rely on taking delivery orders over the phone, if delivery is even an option.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

OCTOBER 4, 2021

Consumers ranked local chains as their second most desired type of apps and loyalty programs. Must haves for local chain restaurant apps include easy ordering (66 percent), easy payment (61 percent), loyalty/rewards points (52 percent), and coupons and/or deals (52 percent). Loyalty programs yield repeat business.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

JULY 30, 2020

According to Adams, the team hit the ground running and worked with its partners to helps tailor programs to help restaurants pivot their business models. "Everything Orders from online channels and delivery partners had to be manually entered into its previous Point-of-Sale (POS) system, and manually delivered to the kitchen.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. In the future, 34 percent want menu boards that display their loyalty points and coupon offers while 24 percent want a menu board that greets them by name and knows their regular order. 1, 2019 to Dec.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. " Remarkable Resiliency. Visits at P.M. Check values up.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Lavu

DECEMBER 16, 2019

While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. How to Build a Loyalty Program. If you don’t already have a loyalty program started, you’ll need to think about the following while considering an app: know your customer base.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

7 Shifts

NOVEMBER 3, 2021

With the rising importance of restaurants owning their guest data (and not giving it away to 3rd party delivery platforms), many restaurants are collecting large swags of guest data that present a risk for a restaurant. The report also noted the use of keyloggers, which are programs designed to capture the keys struck on a keyboard.

Audits 370

Audits POS Loyalty Program Information 370

Goliath Consulting

DECEMBER 12, 2020

Cameras can also be programmed with new algorithms that can monitor whether people are wearing masks and complying with public health guidance, with facial recognition now being developed so that it can even accurately identify faces even through the masks or face coverings (3, 4). Better Delivery. And the best part? Quality Control.

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Lavu

MAY 27, 2020

In November 2019, Saleem S. Khatri, CEO of Lavu and MenuDrive, wrote that the National Restaurant Association 2019 State of the Industry report indicated that nearly half of adults were more likely to order food delivery online than just two years prior. States are adjusting to a new normal with masks and social distancing.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

The Restaurant Times

JUNE 29, 2020

Cloud kitchens, also known as virtual restaurants, dark kitchen, ghost kitchen, and delivery-only restaurants, have taken the restaurant industry by storm. According to data, cloud kitchen revenues in the UAE and Saudi Arabia jumped 160 percent in 2019 and is currently worth more than $65 million. Create Loyalty Programs.

Loyalty Program 98

Loyalty Program Email Marketing Marketing Mobile Ordering 98

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. We’ve also noticed the increased importance of loyalty programs at times like this.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

OCTOBER 22, 2020

Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. This indicates that free delivery is quickly becoming an expectation or at least a defining reason for choosing one brand over another. percent in March.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

EATER

MAY 2, 2023

Some are essentially beefed up loyalty programs promising perks like free delivery and points that can be used toward future purchases; others are monthly meal deliveries that drop chef-prepared dinners right on your doorstep; and others are wine clubs that bundle bottles with tasting notes to turn subscribers into instant connoisseurs.

Loyalty Program 83

Loyalty Program Social Media Customer Service 2022 83

The Restaurant Times

NOVEMBER 15, 2021

Introducing a better POS system, staff training programs, or even completely rethinking their services are examples of strategies to achieve this balance. Takeout And Delivery. Not every food item is suitable for delivery, nor should it be. Loyalty Programs. Select foods that are simple to prepare and transport.

Loyalty Program 52

Loyalty Program Online Ordering Social Media Point of Sale 52

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. The virtual kitchen model allows restaurants to maximize delivery coverage without the upfront investment that a traditional brick-and-mortar location requires. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Black Box Intelligence

NOVEMBER 16, 2021

While one great deal or special may drive restaurant revenue, the reality is most restaurants need a mix of specials, discounts and loyalty rewards to offer a little something for everybody. In our latest review of restaurant industry performance, sales are up compared to 2019. compared to 2019. Restaurant sales data trends.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Third-party delivery service integration with the restaurant’s POS system. Customer email capture via a digital loyalty or marketing program.

2020 189

2020 Website Management Online Ordering Point of Sale 189

Squirrel Systems

FEBRUARY 24, 2021

In 2020, 53% of all adults said that purchasing food through take-out and delivery is essential to the way they live 1. In 2019, off-premise sales represented nearly 60% of restaurant sales through all platforms 6. 68% of operators state enabling new payment options (e-wallet, tap-to-pay/EMV, etc.)

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Modern Restaurant Management

MAY 8, 2020

Marketing messaging must shift to encouraging already loyal customers to come out for contactless access to food, drive-through speediness or free delivery charges. There are more competitors than ever offering take-out options, more services providing delivery, and a genuine fear of contact by both workers and consumers.

Marketing 177

Marketing Franchise Franchising Social Media 177

Next Restaurants

FEBRUARY 5, 2020

Eating out at restaurants has gained increasing popularity in the past few years – 45% of diners were going out to eat multiple times a week in 2019! Food delivery is a growing trend as more and more people want the experience of restaurant food without the hassle of going out. Reward Loyalty and Referrals.

Loyalty Program 79

Loyalty Program Social Media Food Truck Coupons 79

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. .

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

FEBRUARY 10, 2020

Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. Just a few months after Burger King’s successful Impossible Whopper launch in August 2019, the restaurant chain added the Impossible Whopper Jr. to its menu.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Modern Restaurant Management

JANUARY 22, 2021

. “While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. percent over 2019. ” Naf Naf Expands in Dallas Area. . Army Officer.

Franchise 203

Franchise Franchising 2020 2021 203

Kounta

NOVEMBER 10, 2019

Key coffee trends in 2019: Almost 80% of people believe coffee should be sold at different price points based on quality and origin, but only 37% will pay more than $5.00 Australians have come to expect a very high-quality product, and value coffee taste and quality ahead of customer service and speed of delivery. for a speciality cup.

Loyalty Program 63

Loyalty Program Café Customer Service Customer Experience 63

EATER

MARCH 11, 2021

But when the coronavirus pandemic hit, Ten Mothers Farm , like many CSA programs throughout the country, saw a surge in demand , and they started a long waiting list. At its heart, a CSA program is a partnership between a farm and the local community. At the outset of the pandemic, people across the country rushed into CSA programs.

Loyalty Program 103

Loyalty Program Point of Sale Small Business 2020 103

Modern Restaurant Management

FEBRUARY 17, 2020

During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community. ” Ahead of the official launch, Yelp ran a successful pilot program with Denny’s, with the help of their media agency, ?Spark Spark Foundry?. OpenTable is giving U.S. Blue Duck Tavern?.

Sports 153

Sports Point of Sale Entertainment Customer Experience 153

ChowNow

MARCH 26, 2021

Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Thankfully, fraud in the form of data breaches, identity theft, account takeover, and loyalty program abuse actually seems to be on the decline. These types of chargebacks usually reflect customer dissatisfaction.

Operations 88

Operations Online Ordering Food Safety Mobile Ordering 88