Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. Takeout is king.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

APRIL 26, 2022

We'll look at what artificial intelligence is and how it's being used in three different areas of the restaurant industry: back of the house, front of the house, and marketing. Let's start with the back of the house.

Front of House 193

Front of House Back of House Customer Experience Food Order 193

Culinary Cues

MAY 23, 2021

At the same time, many of those restaurant employees – front and back of the house, were taking their time trying to decide if it made sense to return to an industry that was unpredictable, low paying, void of reasonable benefit plans, and now a target for customer anger and angst as servers suddenly became covid policemen.

Guest Recovery 444

Guest Recovery Front of House Employee Relations Food Truck 444

Modern Restaurant Management

APRIL 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. The most common business models for off-premise sales include carry-out and curbside pick-up, drive-thru, and delivery. Luckily there are a number of different business models.

Front of House 160

Front of House Online Ordering Back of House Customer Service 160

Modern Restaurant Management

OCTOBER 27, 2022

Whether it's personalizing the drive-through experience or reliably managing store hours, a strong network can power the restaurant management tools and apps that QSRs need to streamline front- and back-of-house operations, enhance dining experiences, and keep guests happy. Easing Customer and Employee Friction.

Mobile Ordering 193

Mobile Ordering Online Ordering Front of House Fine Dining 193

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

7 Shifts

DECEMBER 8, 2020

47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. Engaged employees are also less likely to turnover. With an average cost of $3,500 when an employee leaves, it’s something restaurateurs can’t afford.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 221

Food Safety Recycling Restaurant Law Front of House 221

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 167

Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. There were only 100 fewer new restaurant openings in September of this year, compared to September 2019.

Food Supply 192

Food Supply 2019 Food Truck Back of House 192

Modern Restaurant Management

MAY 20, 2021

Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. As dining turned to off premise, remaining staff were focused on packaging and expediting to-go and delivery orders. Roles shifted too.

Technology 186

Technology Front of House Back of House Healthcare 186

Apicbase

MAY 29, 2024

According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. Indeed, they have been around for over a decade: a NYT article from 2019 dates them back at least to 2013. Virtual restaurant brand.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

Modern Restaurant Management

OCTOBER 31, 2019

They collected and analyzed sales data between January 2018 and July 2019 from over 10,000 restaurants nationwide, measured the sales performance of each item, and ranked each item based on its overall and trending popularity. National Menu Trends. The team at Upserve just released their latest trends report. Order for Pickup Stats.

2019 136

2019 Mobile Ordering Online Ordering Customer Experience 136

Modern Restaurant Management

JANUARY 2, 2020

California Grapples with Regulation of Home Kitchens : On October 7, 2019, the California legislature passed Assembly Bill 377, to increase regulations on microenterprise home kitchens. New York City Bans Foie Gras : On October 30, 2019, the New York City Council passed an animal welfare bill package with a 42-6 vote. Legislation.

2019 75

2019 License Restaurant Law Website Management 75

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies.

2019 111

2019 Compost Mobile Ordering Point of Sale 111

EATER

MARCH 30, 2021

Sales for Big King and North totaled nearly $2 million in 2019, with 65,000 in-person guests served. The pandemic has demanded adaptation; since March 2020, restaurants and bars across the country have navigated through the COVID-19 pandemic by transforming into online groceries, outdoor dining destinations, meal-kit providers, and more.

Outdoor 86

Outdoor Delivery Point of Sale Front of House 86

Modern Restaurant Management

MAY 22, 2020

Located about 50 miles west of Chicago, The Milk House in Pingree Grove, IL sees a regular uptick in traffic every spring and into summer. In addition to delivery and takeout, an ice cream shop and a bar and grill in Kane County, IL both implemented out-of-the-box solutions to serve their customers during the current pandemic.

Front of House 144

Front of House Customer Service 2003 Delivery 144

Modern Restaurant Management

MARCH 31, 2022

Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019. To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience.

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Modern Restaurant Management

MAY 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. The most common business models for off-premise sales include carry-out and curbside pick-up, drive-thru, and delivery. Luckily there are a number of different business models. More Accurate.

Front of House 98

Front of House Customer Experience Online Ordering Back of House 98

EATER

MARCH 30, 2021

Sales for Big King and North totaled nearly $2 million in 2019, with 65,000 in-person guests served. The pandemic has demanded adaptation; since March 2020, restaurants and bars across the country have navigated through the COVID-19 pandemic by transforming into online groceries, outdoor dining destinations, meal-kit providers, and more.

Outdoor 78

Outdoor Delivery Point of Sale Front of House 78

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Calculated on a 3-year basis, same-store sales growth during October (compared to October 2019) revealed all industry segments are maintaining positive growth for the fourth consecutive month. In fact, October’s same-store sales growth of +5.2% in October, a 0.4

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Deliverect

OCTOBER 2, 2019

If your restaurant offers delivery, choosing one of our integrated point-of-sale suppliers means you’ll be able to sync with the biggest meal delivery services around the world. Takeout and delivery orders can be processed on the spot, by assigning them to a table, adding labels to a table and setting specific rates.

POS 60

POS Delivery Cash Management Point of Sale 60

Marketing4Restaurants

APRIL 1, 2021

With the recent listing in the UK of Deliveroo, we look at the Deliveroo business in Australia along with the other Restaurant Delivery Aggregators to see what the next 12 months will hold for them and for Australian restaurants. The listing, which saw a poor opening day with the stock closing at 287.45, down from an issue price of 390p.

Sustainability 111

Sustainability Delivery Front of House Back of House 111

Modern Restaurant Management

MARCH 6, 2020

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.

2020 202

2020 Coaching Front of House Customer Service 202

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. Since the start of the crisis, restaurants affected by mandatory closures have pivoted to delivery and takeout to sustain their businesses, with nearly half of Americans willing to leave home to purchase restaurant meals as long as there is a low or zero-contact way to pick up the orders.

Food Safety 186

Food Safety Mobile Ordering Front of House Seating 186

Black Box Intelligence

SEPTEMBER 16, 2022

Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. High Prices, Large Check Growth Fuels Increase in Sales Despite Declines in Traffic . Restaurant same-store sales growth was +5.3% percentage points over July 2022’s growth rate.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. In October, front-of-house hourly staffing was down just 2% from October of 2019. year over year in November.

Fast Casual 78

Fast Casual Point of Sale Front of House Fine Dining 78

EATER

AUGUST 13, 2020

Peaches Hot House’s fried chicken packaged to-go. Today the seatless bar has a few menus strewn across it, the whiteboard reads “takeout and delivery,” and the furniture is stacked to one side of the dining room. But despite of all of this, Peaches Hot House is busier than ever. 15 gallons of cocktails. 180 ramekins of aioli.

Front of House 100

Front of House Back of House Point of Sale Fast Casual 100

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

APRIL 29, 2021

March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. ” Gagnon noted short-term solutions including sign-on bonuses and quick pay options.

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. Restaurant Adaptation. Limitations and consumer demand. A vast majority of the U.S. restaurants are operating at less than 100 percent capacity in their dining rooms.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

MAY 8, 2020

Marketing messaging must shift to encouraging already loyal customers to come out for contactless access to food, drive-through speediness or free delivery charges. Marketing messaging must shift to encouraging already loyal customers to come out for contactless access to food, drive-through speediness or free delivery charges.

Marketing 160

Marketing Franchise Franchising Social Media 160

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” ” After all, the news is swarming with stories about vaccines that seem to be working. ” Worry not. Curbside Appeal. Curbside became a thing during the pandemic.

2021 186

2021 Kitchen Safety Food Safety Consumer Goods 186

Aaron Allen & Associates

JULY 29, 2022

Already in 2019, restaurants were not able to pass inflationary costs on to consumers (back then, the average restaurant price increase was 3.1% Some of the capabilities for monotonous jobs are closer than most people think and penetration is going to happen faster than delivery. How Robots Are Changing the Restaurant Landscape.

Front of House 64

Front of House Back of House 2022 Kitchen Safety 64