Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. There were only 100 fewer new restaurant openings in September of this year, compared to September 2019.

Food Supply 178

Food Supply 2019 Food Truck Back of House 178

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 93

Delivery Restaurant Law Email Marketing Customer Service 93

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

RGU

DECEMBER 15, 2019

Earlier this year, the marketing solutions company polled dozens of QSR and fast casual restaurant owner/operators to uncover what was missing in their marketing strategies. With research predicting that by the end of 2019, mobile advertising will account for 72% of all U.S.

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Fast Casual Casual Marketing Mobile Ordering 52

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Many smaller restaurants still rely on taking delivery orders over the phone, if delivery is even an option.

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Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Fast Casual. Fast casuals are beginning to take back their customers.

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2021 Fast Casual Mobile Ordering Social Media 146

Modern Restaurant Management

NOVEMBER 4, 2021

While many brands will continue to work with third-party delivery services – out of necessity but also awareness – more and more are investing in their O&O apps. One of the key functionalities within many QSR and fast casual mobile apps these days is the ability to order ahead and select curbside pickup.

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Mobile Ordering Marketing Menu Fast Casual 199

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The segments with the weakest 3-year growth remain family dining and casual dining. Limited-service includes quick service, and fast casual.

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74

Black Box Intelligence

SEPTEMBER 16, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. Limited-service includes quick service, and fast casual.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. In October, front-of-house hourly staffing was down just 2% from October of 2019. Yet, staffing levels remain flat.

Fast Casual 78

Fast Casual Point of Sale Front of House Fine Dining 78

Black Box Intelligence

NOVEMBER 1, 2021

QSR, fast casual and casual dining improved the most (improved sales growth by 1.9 By August 2021, the rolling 12-month hourly turnover rate was an alarming 19 percentage points higher than it was in 2019. . Sales growth in fine dining and upscale casual also eroded during the week. . Year-over-year check growth was 5.7%

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 170

2020 Fast Casual Point of Sale Online Ordering 170

Modern Restaurant Management

JULY 31, 2020

In 2019 alone, companies seeking bankruptcy protection included Perkins, Houlihan’s, Restaurants Unlimited (multiple locations including Kincaid’s and Palomino), Kona Grill, Granite City, and The Palm. A Little History. Additionally, many shopping centers and malls added more restaurants, in part to replace lost retail tenants.

Retail 144

Retail Casual Back of House Consumer Goods 144

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. In 2019 we were introduced to the chicken sandwich war, and in 2020 it raged on as chain and independent restaurants added the sandwich to their menus for diners to enjoy. miso tofu bowl.

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2020 Mobile Ordering Point of Sale Fast Casual 161

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Same-store sales growth for 2019 came in at 0.1

2020 92

2020 Point of Sale Online Ordering Consumer Goods 92

Margin Edge

MARCH 16, 2021

After an unprecedented and unparalleled crash, restaurants have clawed their way back up – taking steps forward, getting pushed backwards – but ultimately beginning to close the vast gap between Covid-era sales and 2019 sales. What’s the future of restaurants’ relationships with third-party delivery apps? Delivery Sales.

Fast Casual 52

Fast Casual Point of Sale Fine Dining Casual 52

Black Box Intelligence

MARCH 4, 2021

Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020. Restaurant design may shift to accommodate the endless possibilities from mobile ordering with built-in shelves or cubbies for frictionless pickup orders or even GPS-enabled curbside delivery. Photo courtesy of Chipotle.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.

Franchise 198

Franchise Franchising Fast Casual Point of Sale 198

Foodable

NOVEMBER 9, 2021

In this special keynote session from Fast Casual Global , host and pioneer of the fast casual segment, Paul Barron, explores how Consumer insights and brand connections will create the next phase of growth in food service. alone, and Globally fast casual revenue is estimated at approximately half a trillion dollars.

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Fast Casual Casual 2022 Events 78

Modern Restaurant Management

JANUARY 3, 2024

. – Peter Kellis, Founder and CEO of TRAY As consumers continue to prioritize convenience, we believe the expectations that restaurants offer an accessible and seamless experience will continue to rise, particularly in the fast-casual category. As more cuisine types implement the pizza model, they will gain share from the third parties.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

JANUARY 22, 2021

. “While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. percent over 2019. ” Naf Naf Expands in Dallas Area. . " Pielogy Expands in Ohio.

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Modern Restaurant Management

AUGUST 31, 2020

According to the Organic Trade Association , organic food products accounted for 90 percent of a $55B organic product industry in 2019. I believe this was driven not only by our core customer base and reputation but by many others looking for clean, healthy food options across multiple channels, including Third Party delivery partners.

Food 238

Food Food Supply Franchise Franchising 238

Black Box Intelligence

SEPTEMBER 15, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. When segmented into delivery, curbside pick-up, and takeout, the data is clear—and actionable. Reviews mention “wait” and “minutes” much less frequently for delivery orders.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Most expected delivery to be their saving grace, but quickly picked up on the benefits of curbside pickup. Online Ordering and Delivery Penetration. These will likely continue well into the foreseeable future.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The segments with the weakest 3-year growth remain family dining and casual dining. Year-over-year check growth approached 9.0%

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

The Restaurant Times

SEPTEMBER 22, 2021

According to a report by RedSeer Management Consulting, cloud kitchens are set to be a $2 billion industry in India by 2024, up from $400 million in 2019. Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands. However, this would not be the case going forward. Source: TechCrunch.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. Off-premise sales include: to go (pickup), delivery, and drive-thru (where applicable).

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Fast Casual Fine Dining Point of Sale Casual 89

Modern Restaurant Management

MARCH 12, 2021

First-time Chicken Salad Chick (CSC) franchise owner Claibourne (Clay) Rogers was introduced to the fast-casual concept in 2015 when she served as an account director at the brand’s public relations firm, Fish Consulting. In the process, Clay and her husband, Nick, fell in love with the concept and its story.

Franchise 178

Franchise Franchising Fast Casual Online Ordering 178

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. October is down a whopping 12% from its 2019 figures. But most segments have average check growth to thank for this.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

7 Shifts

JUNE 4, 2021

Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. 52% of restaurant professionals named high operating and food costs as one of their top challenges, according to Toast's 2019 Restaurant Success Report. What Percentage Should Labor Cost Be In A Restaurant? Pizza: 31.3%. Food Cost Percentage. How to Calculate it.

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Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. If you don’t learn to adapt and reinvent yourself, you’re not going to be successful, COVID or not.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

SEPTEMBER 23, 2020

At the end of 2019, the restaurant industry was booming. Then came the pandemic: Industry sales plummeted, major restaurant chains faced bankruptcy and restaurateurs did everything in their power to stay afloat by shifting to curbside pickup, adopting delivery models or expanding outdoor eating.

Customer Service 147

Customer Service Cash Management Small Business Communication 147

Black Box Intelligence

SEPTEMBER 21, 2021

Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. In our examination of restaurant reviews from popular rating sites, we see fewer mentions of “good” and “reasonable” prices when compared to 2019.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

The Restaurant Times

FEBRUARY 14, 2022

Many of us can attest to the fact that the frequency of our take-out and delivery orders has increased as a result of the pandemic. In a post-pandemic society, consumer behaviours will continue to shift, and restaurant delivery is predicted to expand. Year over year, restaurant delivery sales increased by 46% in 2019.

Fast Casual 52

Fast Casual Fine Dining Food Supply Food Truck 52

Black Box Intelligence

MARCH 10, 2020

While casual dining’s YOY dine-in comp sales in Texas improved by almost 11 percentage points compared with the previous week, the improvement for fast casual and quick service were a much lower 3.4 Upscale casual improved beverage by 3 percentage points and fine dining by an industry leading 14 percentage points.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Modern Restaurant Management

DECEMBER 17, 2020

According to Nielsen CGA's COVID-19 On Premise Impact Report, On Premise velocity in outlets that are currently operational has increased +146 percent in the week of December 5 v March 28 when the On Premise shutdown initially commenced, velocity in the latest week is down -48 percent compared to December 7 2019.

2020 166

2020 Point of Sale Consumer Goods Seasonal Menu 166