Modern Restaurant Management

FEBRUARY 12, 2025

They’re comfortable telling technology pertinent information about themselves and then allowing technology to do the work on their behalf. The new generation of restaurant workers wants technology to do the heavy lifting. The new generation of restaurant workers wants technology to do the heavy lifting.

Hiring 333

Hiring Mobile Ordering Social Media 2025 333

The Rail

OCTOBER 25, 2024

Here are five ways new hospitality venues can use social media to shout about their arrival on the local High Street. 5 Social Media Marketing Tips for New Bars and Restaurants Be Consistent The first thing you need to do as a new bar or restaurant is to ensure you’re posting regularly on social media.

Social Media 130

Social Media Customer Experience Bar Customer Service 130

Modern Restaurant Management

OCTOBER 29, 2024

This is where social media is uniquely positioned to help restaurants win big. ’ This strategy is rooted in listening to our consumers and showing up authentically in the spaces they take an active part in,” Lauren Morton, Wendy’s Manager of Social & Partnership Engagement Strategy.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

FEBRUARY 25, 2025

billion in revenue every year due to inadequate digital engagement across key consumer channels such as search engines, social media platforms, and review sites. We can break down the platforms that matter into three categories: search, social, and hybrid. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S.

SEO 326

SEO Social Media Customer Experience Customer Service 326

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

Technology 474

Technology Mobile Ordering Social Media Customer Experience 474

Culinary Cues

MAY 21, 2023

Part One: THE GOOD, THE BAD, AND THE UGLY It is an underlying question for the ages: “Is technology good or bad?” So, the question we should be asking is: “Are we controlling technology or is it controlling us?” In all cases, we remain in control of the technology that serves as an effective tool.

Technology 416

Technology Social Media Back of House Front of House 416

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Thankfully, restaurant technologies can play a dual role. How Can Restaurant Technologies Mitigate Some of the Challenges the Industry Faces?

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

JULY 8, 2020

People come here to get away from technology, not use it.” ” Rejection is always expected when new ideas are shared, but when we looked around the restaurant we saw most guests on their phones– taking pictures of their food, splitting checks through Venmo, sharing on social media.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

DECEMBER 18, 2024

As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape. This will be an interesting space to watch as the evolution of online and social commerce directly impacts what consumers demand from restaurant content at every touchpoint.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. As technology advances, AI will play an even larger role in transforming the restaurant industry.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

FEBRUARY 24, 2025

billion in annual revenue losses, according to Zonal and CGA's GO Technology report. Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

DECEMBER 23, 2024

First, overwhelmed by ads and overly polished social media content, customers now see reviews as a reliable and authentic source of truth. Highlight glowing feedback on social media, your website, and even your in-house materials. But this isn’t just about technology.

2025 308

2025 SEO Social Media Front of House 308

Culinary Cues

MAY 27, 2023

TECHNOLOGY AND RESTAURANT CULTURE Learning to live with technology and stay in control is essential. This is not easy since the access to and use of technology and its influential sidekicks: social media and 24/7 news is so universal that nearly everyone sees them as essential to our way of life, but we need to try.

Technology 418

Technology Front of House Social Media Back of House 418

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Utilize technological advancements such as SMS via data collected from your WiFi hotspot. The key is understanding your customers and their expectations.

Technology 445

Technology Social Media Customer Experience Communication 445

Modern Restaurant Management

JANUARY 29, 2025

Producers should: Provide regular updates on production challenges and supply expectations Use digital platforms and social media to educate consumers on egg pricing factors Partner with retailers to promote transparency initiatives in-store 4.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

MAY 30, 2025

If technology can make everything quicker and simpler, why do businesses need to worry about adding a human touch to their digital experiences? In some cases, technology can be the answer. Social media is perfect for this and can be helpful for responding to customer comments, doing live videos, or sending direct support messages.

Customer Experience 252

Customer Experience Customer Service Social Media Email Marketing 252

Modern Restaurant Management

MAY 21, 2021

Thankfully, it’s never been easier to provide your customers with an engaging and educational dining experience than it is today, thanks to modern technology. Major social media networks like Google+ Communities, Facebook, and LinkedIn all give you the ability to create communities for your business.

Social Media 508

Social Media Customer Experience Email Marketing Online Ordering 508

Modern Restaurant Management

DECEMBER 20, 2023

A well-crafted narrative is essential in enhancing brand identity through various social channels and e-newsletters. Creating limited-time offers (LTOs) or promotions with these food-inspired holidays taps into the current social climate, fostering a buzz that resonates with your target audience.

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. With modern technology platforms, there's no need for physical cards or receipts. SevenRooms.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

JANUARY 23, 2025

Adopt technology : Use tech solutions to simplify operations, such as automated scheduling or inventory tracking systems. Ask a team member to post social media updates or answer customer inquiries online. Streamlined processes mean fewer last-minute crises for everyone.

Operations 396

Operations Workshop Sustainability Inventory 396

Modern Restaurant Management

FEBRUARY 27, 2025

. “We’re thrilled to collaborate with Dylan, who is the perfect partner for us because she also combines a bunch of amazing things – she’s a talented and successful artist, basketball star, entrepreneur, activist, fashionista, and social media influencer. JA: Social media is huge for us.

Franchising 221

Franchising Franchise Social Media Influencer 221

Modern Restaurant Management

JULY 30, 2020

From self-service kiosks to online orders from their website, social media, app and in the future, chatbot-ordering, Fafa’s can now ensure customer orders are accurate and timely. While this project normally would have taken months, Oracle, Smart Technologies and the other partners had it completed in just weeks.

Technology 384

Technology Operations Loyalty Program Point of Sale 384

Modern Restaurant Management

DECEMBER 29, 2020

In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. One way is to embrace the wonders of technology. Don’t forget social media. 2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries.

2021 520

2021 Technology Online Ordering Email Marketing 520

The Rail

MARCH 31, 2025

Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. Why Technology in Restaurant Management Technology is key to managing multiple locations within a restaurant group be it your restaurants or management offices.

Technology 130

Technology Management Management Operations 130

ChowNow

MARCH 21, 2025

Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Do they rely on social media, local events, or partnerships with delivery services? Use Social Media Insights Social media isnt just for marketingits a goldmine of customer data. How Are They Marketing?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JULY 30, 2024

Restaurants receive huge amounts of feedback from customers — in survey responses, via social media, on review sites, and more. But 1,500 reviews, plus thousands of survey responses, not to mention social media mentions, is unmanageable for most businesses. What do they think about the menu on social media?

Social Media 491

Social Media Customer Experience Customer Service Franchise 491

Modern Restaurant Management

OCTOBER 8, 2020

AR technology enables the customer to use their own smartphone to display immersive 3D models onto a surface in front of them. They found that, “Diners with both high and low levels of familiarity with AR technology responded the same.” The technology exists today to create beautiful and lifelike AR menus.

Social Media 618

Social Media Customer Experience Technology Customer Service 618

Modern Restaurant Management

JUNE 1, 2021

Now, orders are still being placed via phone, but calls have been swapped out for texts, mobile apps or online, cash registers have been upgraded to more robust technology systems, and contactless payment options are all the rage.

Ordering 450

Ordering Technology Mobile Ordering Online Ordering 450

Modern Restaurant Management

MAY 27, 2025

Golden Corral's August 2023 network breach affected 183,000 current and former employees, with hackers accessing everything from Social Security numbers to health insurance details. Social engineering and phishing remain primary attack vectors in the restaurant industry.

Insurance 283

Insurance Document Employee Relations 2023 283

Modern Restaurant Management

MAY 30, 2025

Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What does the Chipotle situation say about the power of social media to keep brands in check?

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

JANUARY 24, 2024

The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. Spice Up Your Social Media Presence Want to connect with your patrons in the digital age? Include social media in your digital marketing strategy.

Loyalty Program 493

Loyalty Program Social Media Coupons Customer Experience 493

ChowNow

FEBRUARY 12, 2025

Today, customers rely on Google searches, online reviews, and social media to decide where to eat. By defining your ideal customer, you can tailor your branding, social media content, and promotions to resonate with the right peoplerather than wasting marketing dollars on an audience that isnt a good fit.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

NOVEMBER 19, 2020

Investing in technology can be a key driver of success during these challenging times. By creating a social media presence, restaurant owners can utilize tools that these platforms offer such as localized advertising using demographic filters or using cookies and remarketing techniques to find repeating customers.

Social Media 539

Social Media Online Ordering Coupons Advertising 539