Modern Restaurant Management

MARCH 14, 2024

In celebration of Pi Day, the team at Otter dug into the one billion+ orders they’ve processed to discover pizzeria and pizza chain trends. Ways to Increase Cash Flow Pay attention to internal issues and delivery orders – especially during peak hours. percent of pizza order cancellations happen between the same window.

Online Ordering 110

Online Ordering Cash Management 2023 Inventory 110

7 Shifts

AUGUST 12, 2021

Data acquired about your actual consumers can be used in both online and offline marketing campaigns. Consider online marketing for restaurant engagement to be a long-term commitment. Personalization is a significant trend that has been present for several years. Online Delivery.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Restaurant Engine

DECEMBER 13, 2023

Choose your most popular dishes to live at the top of your menu. One of the best ways to control costs and boost revenue is by using a bit of menu engineering. In this article, we look at nine tips to maximize profits from your restaurant’s menu. In addition, you can simply limit menu choices.

Menu 52

Menu Website Management Food Order Online Ordering 52

7 Shifts

OCTOBER 21, 2021

Get it wrong—with a menu that doesn't fit the ambiance or pricey dishes not suited for the clientele—and would-be regulars will at best feel confused and at worst never return. Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Menu design.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

ChowNow

JUNE 13, 2019

That said, if you haven’t yet considered online ordering for your restaurant, you could be ignoring a lucrative sales channel. The online ordering market is growing quickly, and orders placed online are, on average, 20% larger than in-restaurant purchases. Read the eBook.

Online Ordering 74

Online Ordering Ordering Email Marketing Mobile Ordering 74

ChowNow

NOVEMBER 13, 2019

Saturdays in December are statistically the busiest days for all types of independent restaurants across the country, and pizzerias see their largest order sizes on key dates between Thanksgiving and New Year’s. Here are five reasons why online ordering should be a part of your restaurant’s holiday strategy.

Online Ordering 60

Online Ordering Ordering Email Marketing Seasonal Menu 60

Modern Restaurant Management

JULY 28, 2022

Some great examples for restaurants are: How often the customer orders. What the customer orders. Which of your locations the customer orders from most. What the customer orders. How the customer prefers to order (for delivery, for pick-up or to dine-in). How many people does the customer orders for at a time.

Loyalty Program 208

Loyalty Program Mobile Ordering Email Marketing Online Ordering 208

Modern Restaurant Management

APRIL 11, 2024

Technology plays a key role in redefining and enhancing dining experiences Approximately 55 percent of restaurants planned to integrate new technologies in 2023, with 56 percent aiming to automate more online functions in 2024. Additionally, digital menus and order-ahead options enhance convenience and offer personalized customization.

2024 189

2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Ordyx

JANUARY 10, 2019

If your restaurant still hasn’t made the addition of online ordering, it’s possible you may not yet see the immediate need. That being said, online ordering can enable you the opportunity to place your order as you’re on the way to a restaurant so that your order is ready by the time you arrive.

Online Ordering 52

Online Ordering Ordering Social Media Food Order 52

Modern Restaurant Management

MARCH 13, 2024

Reduced staff can result in longer wait times, decreased service quality, and, in some instances, limited operating hours or menu options. These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation.

Loyalty Program 197

Loyalty Program Customer Service Customer Experience 2024 197

Modern Restaurant Management

FEBRUARY 22, 2021

Restaurant websites showed PDF versions of their menu. Most customers would phone-in carryout orders. If online ordering was available, it was done through third party apps. Present : QR menus started appearing. Before anyone orders from your restaurant, your potential customers have to find you.

Online Ordering 227

Online Ordering Point of Sale SEO POS 227

Modern Restaurant Management

FEBRUARY 2, 2022

For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. A kitchen display system (KDS) can significantly improve your operations by digitally routing orders to the kitchen and then tracking them. Optimize Your Menu. And that's not all. Go Digital.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

Restaurant Engine

NOVEMBER 25, 2020

It’s always a good idea to refine your menu for your patrons. Covid-19 has upended the restaurant industry and presented a myriad of challenges. Yet, people want food, and they want the convenience of ordering out. Let’s look at simple menu ideas for restaurants to add today. Add Local Menu Items.

Menu 116

Menu Mobile Ordering Online Ordering Seasonal Menu 116

Modern Restaurant Management

FEBRUARY 2, 2024

With their ability to connect various facets of restaurant operations and provide real-time data and insights, networking solutions present a powerful tool for overcoming these challenges and setting a new standard for efficiency and customer service in the industry. Personalized engagement is another area where advanced networks shine.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 180

Operations Mobile Ordering Customer Experience Online Ordering 180

Modern Restaurant Management

JANUARY 6, 2022

Online Ordering: How Gift Cards are an Essential Piece of the Process. As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Meet your customers where they are this year: online.

2022 198

2022 Online Ordering Loyalty Program Customer Experience 198

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. Restaurant managers also either oversee or directly respond to online reviews. One other way you may need to manage inventory is with menu planning. Managing a restaurant is a delicate routine—if we can even call it a routine.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

JUNE 20, 2022

For example, a brand may prepare a bulk of their ingredients in a commissary kitchen, and assemble to order in a ghost kitchen. Hungry House has a built-out space that takes walk-up orders, has a counter, and even a sign. “We Stay present with customers. An extension of being transparent is staying present with your customers.

Front of House 435

Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

JULY 13, 2022

Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. Multichannel Ordering. Diners became familiar with accessing menus via QR codes. Marketing. Promotion and Loyalty Programs. Direct Delivery.

Franchise 215

Franchise Franchising Operations Loyalty Program 215

Restaurant Engine

MAY 8, 2024

Make sure to also include a link to your website or your online ordering site. Promote Your Menu Since many of your potential customers are on Instagram , and they are often looking for a restaurant, you want to make sure they can find your menu. A good place for your menu is in the highlights section.

Social Media 52

Social Media Online Ordering Food Order Influencer 52

Modern Restaurant Management

AUGUST 12, 2021

When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. As QSRs continue to evolve their technology capabilities, it’s important to look beyond the obvious options, like mobile app ordering and online delivery. Digital Menu Boards.

Employee Relations 198

Employee Relations Customer Experience Customer Service Mobile Ordering 198

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru.

Front of House 186

Front of House Mobile Ordering Customer Service FOH 186

Modern Restaurant Management

AUGUST 30, 2021

Now, with consumer behavior increasingly shifting toward intuitive and automated restaurant experiences, Canadian brands are faced with the need for the support, flexibility and efficiency of the right technology suite in order to confidently and successfully expand into the U.S. restaurant market. The Importance of Robust IT Support.

Innovation 198

Innovation Technology Franchise Franchising 198

Takeaway Solutions

JULY 20, 2018

The ability to order meals from different vendors on mobile phones is one of the inventions that continues to impact the lives of most customers positively. Therefore, those operating eateries are losing a lot if they are not online. Once a customer places an order, you can also thank them for doing business with you through email.

Online Ordering 47

Online Ordering Food Order Ordering Email Marketing 47

7 Shifts

AUGUST 12, 2020

Work on your brand strategy Create the face of your brand You probably already have a logo, a nicely designed menu, and all the other trimmings to make your restaurant look and feel like a cohesive brand. What are they ordering? Occasional: Restaurants with similar menus situated in nearby locations. What are they wearing?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

SEPTEMBER 26, 2023

is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. Situations where workers are kicked off platforms for reasons like saying no to too many orders or facing delays that aren't their fault are now looked at more closely.

Delivery 198

Delivery Food Consumer Goods Food Order 198

Modern Restaurant Management

FEBRUARY 17, 2023

The younger generations were also the most likely to order takeout and dine in. Using precision menu engineering practices to fire up sales. For example, upsell suggestions as customers browse online menus deliver 18% higher sales, compared to just two percent when presented at checkout. Lean on technology.

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

JANUARY 3, 2024

Let’s look at some of them: relaxing with a cup of coffee ordering food home strolling with a drink in the park holding a meeting hanging out with friends in the evening going to a concert taking photos for social media. A social media presentation is crucial. How can you achieve this? Let’s look at two examples.

2024 209

2024 Social Media Customer Experience Events 209

Modern Restaurant Management

AUGUST 3, 2022

Restaurants are presenting a value message to connect with potential guests concerned with rising costs and inflation. Uno Pizzeria and Grill is offering $5 off dine-in orders through August 31. percent off their next online order in the month of June. Encourage catering and delivery. ”

Social Media 180

Social Media Loyalty Program Online Ordering Pricing 180

Goliath Consulting

DECEMBER 23, 2021

Devices such as the Oculus VR allows users to have a digital and physical reality while they play video games with their friends and chat online. According to Steve Simoni, Chipotle has created a virtual restaurant inside the online game platform, named Roblox, to give away $1 million in free burritos. Meta Restaurants.

Social Media 158

Social Media 2014 Customer Experience Online Ordering 158

Modern Restaurant Management

FEBRUARY 7, 2024

According to a National Restaurant Association Show presentation, Gen Z consumers care more about authenticity, convenience and aesthetics than price value. They seek establishments that reflect this diversity not only in the menu options but also in the staff and management teams.

Social Media 198

Social Media Customer Experience Influencer Dine-in 198

SpotOn

APRIL 8, 2024

Independent restaurants have the opportunity to join in celebrating mothers and brunch items by creating a special mother's day brunch menu, dinner service, or promotions that cater to families. 💡 4 in 10 consumers will eat out or order online on Mother's Day. Check it out, then call your mother.

2024 98

2024 Seasonal Menu Social Media Loyalty Program 98

The Restaurant Times

NOVEMBER 25, 2021

It has much better potential to drive average order value as opposed to pushy sales pitches to customers. When one upsells, one recommends menu combinations to customers based on their specific tastes. Especially when it comes to new additions to the menu, it sometimes becomes a necessity to upsell new menu items. .

Menu 52

Menu Social Media Customer Experience Food Order 52

Modern Restaurant Management

NOVEMBER 7, 2023

The landscape of digital marketing is constantly evolving, presenting both challenges and opportunities for restaurant operators. That’s because 41 percent of people prefer to order food online rather than in-store. But there are a few things to consider that can make a difference in driving impact for your business.

Marketing 204

Marketing Social Media SEO Front of House 204

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. Next, create a brand and menu to be hosted locally or on your favorite aggregator. Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house.

Front of House 212

Front of House Online Ordering Food Order Customer Experience 212