Modern Restaurant Management

JULY 19, 2021

From kitchen staff to waitstaff and janitors to managers, the industry is faced with one of the tightest labor markets in years amid an economic recovery from one of the worst crises in living memory. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Guest Recovery 508

Guest Recovery Recruiting Front of House Customer Service 508

Culinary Cues

APRIL 7, 2025

PLAN BETTER TRAIN HARDER Work Hard and be Kind Dick Cattani Harvest America Ventures, LLC Restaurant Consulting www.harvestamericacues.com BLOG (Over 900 articles about the business and people of food) CAF Talks Podcast [link] More than 90 interviews with the most influential people in food

Kitchen Safety 306

Kitchen Safety Food Supply 2030 Healthcare 306

Black Box Intelligence

MARCH 7, 2025

Recruiting and Retaining Restaurant Staff for Growth Insights from Kura Sushis Strategy Hiring and keeping great employees is a major challenge for restaurants today. Here are the biggest takeaways from their recruiting and retaining staff process. This has placed a high emphasis on hiring and training employees quickly.

Recruiting 83

Recruiting Social Media Hiring Training 83

Modern Restaurant Management

SEPTEMBER 7, 2021

Every restaurant owner, operator, and manager are currently asking themselves: how do I hire restaurant employees in today’s labor market? It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. The Restaurant Labor Shortage.

Hiring 520

Hiring Front of House Recruiting Back of House 520

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

NOVEMBER 26, 2019

With the lowest unemployment rate we've seen in two decades, employers are definitely feeling the fact that we are experiencing a job seekers market. In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

AUGUST 15, 2024

These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. Train Employees Training increases service speed and instills multitasking skills in employees, maximizing productivity without needing to hire additional staff. percent compared to other industries’ rate of 4.9

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

MARCH 28, 2022

At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees. There are many jobs that humans are still best suited for, but we can’t count out machines when it comes to filling the gaps, especially during a tight labor market.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

MARCH 11, 2025

Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. With a growing number of technology providers entering the market in recent years, restaurant operators have also become more discerning as they manage already tight budgets.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. However, once team members are hired and restaurants have invested time and money in their training, retaining new staff is key.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Culinary Cues

MARCH 16, 2025

Are you developing menu concepts that shy away from typically high-cost ingredients and ones that are sensitive to market fluctuation? Are you planning to buy from within a shorter market reach? Labor cost will continue to escalate and finding good employees will remain a problem whether we are in a crisis or not.

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Embrace the Suck

MAY 24, 2023

But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. Step 2: Proactive Recruitment Unearthing top-tier talent demands active recruitment. Instead, we should be on the offense, taking our recruitment strategy to the talent pool. It's astounding! Are they alive?

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Modern Restaurant Management

NOVEMBER 13, 2023

They advise them on how to market their restaurant. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor. Costs Will Increase All the added legal fees, oversight, and training will cost money.

Franchise 520

Franchise Franchising Employee Relations Restaurant Law 520

Modern Restaurant Management

FEBRUARY 1, 2023

When deciding where to recruit restaurant workers online, many job platforms promise to plaster your jobs across the Web for a fixed price. And knowing where to market may be what sets your hiring apart from your competition. To stay competitive, offer at or above market wages and be upfront with your salary expectations/tips.

Hiring 474

Hiring 2023 Advertising Recruiting 474

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Goliath Consulting

FEBRUARY 16, 2021

Despite the fact there are more unemployed foodservice workers and less competition now that there have been more than 100,000 restaurant closures nationwide (2, 3), most restaurants face a tighter labor market, and operators are finding themselves in a bind to find more talent. million fewer 16 to 24-year-olds in the labor force by 2028 (4).

Recruiting 195

Recruiting Hiring Communication Online Ordering 195

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. By raising operating capacity, you can maintain efficiency while satisfying rising market needs. Good marketing plans raise awareness, build credibility, and increase revenue.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Culinary Cues

MAY 13, 2023

Training is paramount to attracting and retaining great employees, so these properties typically invest heavily in teaching and training. [] A NETWORK FOR GROWTH And finally, the next step in a cook’s career might not be at the club where he or she is learning. But through their network of like properties.

Hotels 505

Hotels Point of Sale Cash Management Training 505

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. For example, restaurants can send customers personalized marketing messages to keep them engaged and encourage them to dine again.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Everyone should follow the proper procedure every day, not just during training sessions. Food safety and restaurant cleanliness. Staff Management.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

The Rail

MAY 30, 2025

Securing the Right Location While Navigating an Evolving Real Estate Market The physical space of your restaurant determines how it feels, who it attracts, and how efficiently operations run. Starting with a too broad or complicated menu results in supply chain problems , training difficulties, and waste from common mistakes.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. As operators look to bolster these two key areas, they’re also closely watching employee training and guest preferences.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. This will lead to training on apps that reaches “Zoomers” where they live, on their phones, to quickly train new concepts for fast onboarding.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

DECEMBER 27, 2023

Nearly 75 percent of the industry executives surveyed in the HUB International 2024 Outlook Executive Survey said it has affected their business’ vitality, leading over half to sharpen their employee recruiting practices. Conflict resolution training is also a must. Some larger groups have even added a therapist to the staff.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

DECEMBER 14, 2021

In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Differentiated benefits packages that include greater flexibility, career paths and training benefits, and enhanced company culture will also be important.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

7 Shifts

FEBRUARY 13, 2023

And we’re here to help support any operators who may be interested in learning more with one-on-one wage model training , racial equity toolkits , and other resources that may help evolve and improve our collective employment practices. But they are important.

Tip Distribution 390

Tip Distribution Front of House Restaurant Law Back of House 390

The Rail

MARCH 14, 2025

In today's competitive market, you also need to be authentic with your atmosphere and giving a culturally enriching experience. Find staff that can speak the neighborhoods language(s) will widen your market while giving a great dining experience. Provide training on company policies, procedures and customer service standards.

Restaurant Law 130

Restaurant Law Hiring Customer Experience Recruiting 130

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment. “The D.C.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Culinary Cues

JUNE 1, 2020

Unlike that corporate restaurant firm with dozens or hundreds of outlets offering consistent product and service, your independent operation does not have the advantage of a marketing department, human resource officer, significant lines of credit with a bank, or leverage with vendors to gain better pricing through volume.

Leadership 81

Leadership Supplies Guest Recovery Small Business 81

Modern Restaurant Management

SEPTEMBER 27, 2024

Expert Market’s survey results also revealed that labor shortages have been cited as a top concern for nearly a quarter (23 percent) of US F&B businesses, top chart. This finding from Expert Market’s 2024 F&B Industry Report sheds light on a clear culinary gap within the industry's workforce.

Food Truck 251

Food Truck Fast Casual Food 2024 251

EATER

MARCH 3, 2022

What many don’t know, though, is that these shops are almost always making their beverages with ingredients supplied by Herbalife, a multilevel marketing (MLM) company that sells dietary supplements, “nutritional shake mixes,” and protein powders. She really liked the gym, and especially liked the protein shake she tried when she got there.

Recruiting 313

Recruiting Small Business Social Media Consumer Goods 313

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Orientation and training ($820.96): Onboarding are training are costly and time consuming. Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Embrace the Suck

MARCH 22, 2019

This is good news for the restaurant that is willing to make recruiting a priority. While others sit back and accept the labor market as being a challenge, innovative restaurants see this as a time to stand out. Actively recruiting talent must be a top priority when hiring in the coming year! They take orders well.

Recruiting 255

Recruiting Social Media Back of House Hiring 255