Modern Restaurant Management

APRIL 9, 2025

For more than two decades Sam Ballas, Founder of East Coast Wings + Grill, has focused on brand building in a smart and sustainable manner. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

ChowNow

MARCH 25, 2020

We want to do everything we can to help our restaurant partners sustain their sales, strengthen their customer relationships, and serve their communities for years to come. That’s why we’re excited to introduce a new, free loyalty program for your restaurant. What is ChowNow’s new loyalty product? What are the benefits?

Loyalty Program 397

Loyalty Program Mobile Ordering Email Marketing Online Ordering 397

Modern Restaurant Management

FEBRUARY 14, 2020

Consumers are prioritizing sustainability when it comes to dining choices, driving a trend for going green in the restaurant industry. Concerned about climate change and the environment, these consumers are increasingly spending their dining dollars with restaurants demonstrating sustainability initiatives.

Recycling 567

Recycling Sustainability Loyalty Program Social Media 567

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Loyalty innovation is not always true innovation," Lynch added. "It’s "Restaurants have a loyalty program but haven’t put in place many best practices (i.e.

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

EATER

OCTOBER 21, 2024

PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” On its website, the restaurant describes itself as a place that “strives to source local, sustainable and organic when possible,” and lists its farmers on the menu.

Sustainability 330

Sustainability Sourcing Consumer Goods Seasonal Menu 330

Modern Restaurant Management

DECEMBER 30, 2024

This recovery was largely supported by strong takeout and delivery sales, which played a crucial role in sustaining revenue streams. Platforms like zignyl help franchise owners cultivate a culture of excellence and loyalty by allowing franchisees to track achievements like hitting sales benchmarks or improving shift efficiency.

Loyalty Program 251

Loyalty Program Franchise Franchising 2025 251

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? How and why are loyalty programs evolving? Loyalty programs are made to cater to customers' ever-changing needs and expectations.

Loyalty Program 419

Loyalty Program Customer Experience Customer Service Mobile Ordering 419

Modern Restaurant Management

DECEMBER 9, 2020

Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Case in point: the Pret A Manger program costs $26.60 Customer Connections. Individualized Interactions.

Loyalty Program 484

Loyalty Program Customer Service Consumer Goods Online Ordering 484

Modern Restaurant Management

DECEMBER 18, 2024

In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives. Guest loyalty will be a key trend in 2025.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

MAY 17, 2023

Another is to add convenience like saved orders, saved payment methods or Apple Pay, loyalty programs, and personalized offers or perks. Loyalty rewards don’t have to include discounts and coupons anymore. Ongoing rewards or loyalty programs can additionally encourage repeat business and build loyalty.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Sustaining Customer Loyalty.

Loyalty Program 474

Loyalty Program Email Marketing Customer Experience Seasonal Menu 474

Modern Restaurant Management

MAY 7, 2021

In addition, On The Border will launch a new Rewards program and an app that allows guests to track points for every visit. “Moussa is a highly experienced operator who is well-known for his commitment to providing outstanding customer service and developing long-term loyalty from his satisfied guests.

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape. So, let us explore the top strategies to develop customer retention programs.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

ChowNow

MARCH 21, 2025

Values: Are they eco-conscious, looking for sustainable and local ingredients? Seasonal & Local Adjustments: If sustainability or local sourcing matters to your diners, promote seasonal specials featuring local ingredients. Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Focus on Sustainability The impact of food waste is staggering, with U.S.

2024 473

2024 Customer Experience Compost Loyalty Program 473

The Rail

APRIL 6, 2025

Understanding consumer loyalty psychology can enable restaurants to create systems supporting recurring business and assist in overcoming financial difficulties. Implementing Strategic Loyalty Programs Well-crafted loyalty programs create important data on consumer preferences and behavior in addition to concrete incentives for returning.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

FEBRUARY 24, 2025

While higher wages and benefits correlated with improved business performance, they also necessitated menu price increases, creating a challenging balance between operational sustainability and customer affordability. To meet this need, 72 percent of respondents increased wages by more than 10 percent in 2024.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

ChowNow

FEBRUARY 28, 2025

With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. A direct online ordering system offers a more sustainable way to grow revenue and customer loyaltywithout paying a commission for every sale.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

DECEMBER 5, 2022

To ensure sustainable results, owners must consider implementing technology that integrates with existing POS systems and accepts & tracks a variety of payment methods, all the while collecting actionable data on each customer transaction. Restaurants could better predict and manage specific diner preferences and habits.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

7 Shifts

OCTOBER 28, 2024

Many restaurants use POS systems that can differentiate between new and existing customers based on payment methods or loyalty program sign-ups. For example, restaurants that encourage user-generated content (like customers posting their meals) leverage social proof while building brand loyalty without any direct ad spend.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JUNE 12, 2023

Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance. Sustainable sourcing is one social responsibility initiative that resonates with Gen Z. Reducing waste, whether food or packaging, is another initiative that appeals to them.

Social Media 419

Social Media Loyalty Program Communication Website Management 419

Modern Restaurant Management

OCTOBER 1, 2020

Ever since the pandemic began, the restaurant industry has been in a sustained state of pivot. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

OCTOBER 18, 2022

People ( especially millennials ) are increasingly interested in sustainability and want to support brands that are aligned with their values. Increasingly, sustainability is also a critical factor for potential investors who want to align with brands who are doing the right thing for their employees, community, and planet.

Food Safety 473

Food Safety 2040 Audits Consumer Goods 473

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

The Rail

MAY 30, 2025

A significant part is also played by tech integration ; loyalty programs, app-based ordering, and QR code menus are not innovations but necessities. Building a Brand That Connects with Emotion and Drives Loyalty Branding goes much beyond typography and logos.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. For external audiences, spotlighting your commitment to food safety will also help increase consumer trust and loyalty, as well as positive reviews and referrals.

Food Safety 520

Food Safety Allergens Food Audits 520

ChowNow

FEBRUARY 7, 2025

Drive repeat business through loyalty programs, email campaigns, and promotions. This will make your budget strategic and sustainable, allowing you to make smart, informed decisions. Email Marketing Ideal for building loyalty with repeat customers through special offers and updates.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

DECEMBER 21, 2022

Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Don’t be afraid to increase price. Your CPA can help with this.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Are you all about sustainable sourcing? Implement a rewards program. Do you focus on comfort food that feels like home?

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

OCTOBER 18, 2024

Executing consistently at a high level develops a sustainable competitive advantage that gives franchisees a distinctive edge in the highly competitive fast-casual segment. On a similar note, the pressure to increase traffic is likely to accelerate the adoption of digital engagement and loyalty programs.

Operations 221

Operations Loyalty Program Fast Casual 2024 221