Modern Restaurant Management

NOVEMBER 28, 2022

Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering.

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2023 Technology Loyalty Program Mobile Ordering 201

Modern Restaurant Management

JULY 30, 2020

According to Adams, the team hit the ground running and worked with its partners to helps tailor programs to help restaurants pivot their business models. "Everything Panino Giusto is embracing technology, including Oracle MICROS Simphony Point-of-Sale to help pivot and deliver a safer, pleasurable experience to customers.

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Technology Operations Loyalty Program Point of Sale 153

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Prior to joining PAR, Yetter worked at Restaurant Brands International, overseeing Franchisee Operations for Burger King Restaurants in multiple global regions.

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Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

OCTOBER 13, 2022

Just as with COVID shutdowns and supply chain issues, restaurant technology can help operators continue providing great service even with high costs for them and customers alike. Adopt In-House Technology to Improve Service and Reduce Errors. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App.

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Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

FEBRUARY 20, 2024

Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. In turn, more engaged employees can help deliver a better customer experience , too.

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Technology Cash Management Customer Experience POS 123

Modern Restaurant Management

JULY 13, 2022

Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. One of the biggest COVID-born shifts in the industry was the widespread adoption of technology solutions to streamline the ordering process.

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Franchise Franchising Operations Loyalty Program 214

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. Here’s how restaurant operators can evolve with them. Full-service menu prices climbed 4.5

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2024 2023 Loyalty Program Point of Sale 196

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty. Industry-leading labor management technology can address this by placing consideration on employee preferences. But not all hope is lost.

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Technology Tip Distribution Front of House Loyalty Program 223

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

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2024 Loyalty Program Cash Management Customer Experience 215

Restaurant Technology Guys

APRIL 26, 2023

We are excited to announce that the Restaurant Technology Guys Podcast and blog are now on YouTube! You can now watch our episodes and get insights from industry experts on how to leverage technology to grow your restaurant business. The post Restaurant Technology Guys are on YouTube appeared first on Restaurant Technology Guys.

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Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Back-of-house operations also offer significant technological opportunities.

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Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

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Technology Loyalty Program Front of House Online Ordering 203

Typsy

MAY 11, 2021

With new safety regulations coming into force and new technologies becoming available, now is the time to adapt and change the way your venue operates. Even though investing in technology can be a little daunting at first, it will help improve your customer service as well as help your restaurant grow and succeed.

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Technology Loyalty Program Customer Experience Customer Service 183

Modern Restaurant Management

MARCH 2, 2023

Whether you own or operate a bar, restaurant, hotel, resort, casino, or sports venue, your ability to control costs and deliver a satisfying CX depends on many factors. No other technology area garnered a higher number of companies increasing expenditures. Most consumers now expect vendor acceptance of digital payments.

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Operations Loyalty Program Mobile Ordering Consumer Goods 164

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

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Technology Mobile Ordering Social Media Customer Experience 189

Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. remain eager to dine out.

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Customer Experience Loyalty Program Mobile Ordering Point of Sale 189

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

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Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

MARCH 13, 2024

To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand.

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Loyalty Program Customer Service Customer Experience 2024 196

Modern Restaurant Management

MARCH 23, 2020

The past few weeks have proven how quickly the way in which we dine is shifting and evolving and fast forwarded a number of technology trends. Here are some technologies that will continue to be part of any restaurant’s day-to-day operations. Table Tech : Pay-at-the-Table is the new Lazy Susan of the wait-staff world.

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Technology Loyalty Program Customer Experience Mobile Ordering 159

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy.

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Loyalty Program Customer Experience Social Media Online Ordering 217

Modern Restaurant Management

MARCH 4, 2024

As traffic slows, how do restaurant operators keep and capture customers? Restaurant apps need to run seamlessly, but so do in-store operations. The second most discouraging aspect of an app has nothing to do with its technology – one in five respondents hate experiencing issues when picking up or receiving their order.

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Modern Restaurant Management

JANUARY 24, 2024

The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. Digitize your loyalty program instead of relying on traditional plastic loyalty cards. Dunkin Donuts, for example, uses QR codes as part of its digital loyalty program.

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Loyalty Program Social Media Coupons Customer Experience 197

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood.

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Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. Whether it be an upgrade or adding new to your business, here are four major restaurant technologies you should consider in the new year. Something like a c loud-based kitchen display system could help your business operations perform better and reduce errors simultaneously.

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Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Connect with Guests to Drive Loyalty Loyalty pays off in spades. Consider your own restaurant loyalty experiences. No Marketing Staff? No Problem.

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Loyalty Program Customer Experience Customer Service Technology 196

Modern Restaurant Management

JUNE 30, 2021

Mobile-Based Loyalty Programs. It is no surprise that the rollout of loyalty programs is all around us, with companies like McDonald’s, Burger King and Taco Bell all providing this offering to their customers. Data-Driven Personalization. Convergence of Physical and Digital.

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Loyalty Program Mobile Ordering Kitchen Safety Customer Service 203

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

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Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. Read the first part, here.

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2024 Loyalty Program Customer Experience Customer Service 132

Squirrel Systems

NOVEMBER 30, 2023

When a restaurant is considering technology purchases, it’s crucial to prioritize investments based on the specific needs and goals of the business. Here’s a guideline on how a restaurant can prioritize technology purchases: Understand Business Goals and Needs: Identify the specific goals and challenges of the restaurant.

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Technology Mobile Ordering Loyalty Program Customer Experience 52

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Thinking Long Term When Evaluating Restaurant Technologies.

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Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. Below, we’ll explore three steps to building relationships and an effective customer loyalty program. First, consider adopting a touchless loyalty system. McKinsey & Co.

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Loyalty Program Customer Experience Point of Sale Employee Relations 207

Goliath Consulting

MAY 10, 2022

However, consumers tend to be motivated to spend money for rewards, such as restaurant loyalty programs. While working on your loyalty programs, the best way to ensure customer retention, is to build a relationship with them. The post Inflation is Changing the Ways Restaurants Operate appeared first on.

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Loyalty Program Operations Pricing Customer Service 78

Modern Restaurant Management

JULY 12, 2022

Reach guests choosing to order-in by creating a Restaurant Week takeout menu—all you need is online ordering technology that enables you to pace and fulfill to-go orders while also serving a full dining room (providing you with two revenue streams). Attract and Retain Guests with a Loyalty Program.

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Loyalty Program Online Ordering Point of Sale Customer Experience 223

Focus POS

JUNE 2, 2020

Restaurateurs are pivoting to recoup the lowest level of sales seen in more than 35 years—for some, that’s the lowest sales seen in their lifetime of operating their business or restaurant chain. . Make sure that your restaurant technology stack includes functionalities like: .

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Modern Restaurant Management

MAY 15, 2023

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Dole Out Digital Deals Growing your digital presence enables you to level up your loyalty program and marketing campaigns.

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Customer Experience Delivery Loyalty Program Mobile Ordering 197

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Digital waitlist.

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Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

OCTOBER 24, 2019

The restaurant industry is constantly witnessing major changes in technology. Smarter technological inventions are replacing traditional methods at restaurants. AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. Wondering how?

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