Modern Restaurant Management

DECEMBER 1, 2021

Rewards for Loyalty. Many restaurants woo diners by offering them incentives in the form of rewards for their loyalty. In the survey cited above, 69 percent of respondents said loyalty programs incentivize them to frequent a restaurant more often. It’s a strategy that seems to be paying off.

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Modern Restaurant Management

JUNE 2, 2025

Following up with Attest, Modern Restaurant Management (MRM) magazine secured further insights from Sam Killip, VP of Customer Success. Winning new customers is harder in this market so operators should lean into customer databases to leverage loyalty. How can restaurants build successful loyalty efforts?

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Modern Restaurant Management

MARCH 28, 2025

This generation prioritizes social responsibility over traditional brand loyalty and gravitates toward integrity, sustainability, and values-driven experiences. The restaurant industry is undergoing a significant shift as Gen Z diners reshape dining expectations. By actively investing in the community through events such as LOOK!

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Social Media Loyalty Program Sustainability Food Supply 461

Modern Restaurant Management

JANUARY 2, 2025

Renewals, inspections, and compliance costs add even more overhead, making it difficult for new restaurants to manage these expenses. By curating a distinctive cocktail program, restaurants can tap into this demand, attract a broader audience, and encourage repeat business. Adapt and Prepare : The restaurant industry is unpredictable.

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License Loyalty Program Innovation Customer Service 472

Modern Restaurant Management

JULY 27, 2022

Digital loyalty programs surged 124 percent during the height of the pandemic, helping restaurants drive more frequent visits and higher check averages from devoted customers, according to market researcher NPD Group. Having a loyalty program today is table stakes. Loyalty Lessons Learned.

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Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. .

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Loyalty Program Customer Service Customer Experience 2023 450

Modern Restaurant Management

SEPTEMBER 12, 2024

While there’s no single recipe for recruitment and retention success, many restaurateurs are leveraging a proven approach: loyalty programs. The recurring business these programs drive ultimately helps increase revenue while fostering customer loyalty. times more likely to experience double-digit revenue growth.

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Modern Restaurant Management

DECEMBER 19, 2024

Embedded Payments in Ordering Systems Embedded payments are also set to play a pivotal role in enhancing the restaurant experience by opening up new opportunities for efficiency, revenue generation, and customer loyalty. This trend, which gained significant momentum during the pandemic, will remain a core focus in 2025.

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2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

MARCH 26, 2025

. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine.

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Modern Restaurant Management

APRIL 14, 2025

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer.

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Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

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Modern Restaurant Management

DECEMBER 6, 2024

Partner with a Community Program and Give Back One of our most impactful strategies is partnering with GiftAMeal, a community engagement platform that fosters social good. With GiftAMeal, customers can take a photo of their food or drink at any Health Nut, and for each photo shared, a meal is donated to someone in need.

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Marketing Social Media Loyalty Program Email Marketing 445

Modern Restaurant Management

NOVEMBER 14, 2024

The most popular reasons businesses are implementing these intelligent virtual hosts is to ensure that restaurants never miss a booking opportunity and proactively manage their online reputation. Call forward actions are programmed according to what the caller may be asking for.

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Modern Restaurant Management

DECEMBER 12, 2024

Rewards Program for Consistent Effort A defined program goes a long way in keeping employees motivated through the ups and downs of a demanding season. There are providers that allow employees to withdraw a portion of their accrued pay on demand, empowering them to manage urgent expenses without waiting for payday.

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Modern Restaurant Management

DECEMBER 27, 2024

Data-backed loyalty programs, in particular, present a key opportunity for marketers to foster deeper customer connections in 2025. In an era where price-conscious diners seek value more than ever, restaurant loyalty programs are becoming indispensable. Start small by choosing technology that connects easily.

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Modern Restaurant Management

NOVEMBER 14, 2024

"Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns." Despite the value that appears to come from having deeper knowledge of loyalty program members, only about half (52 percent) of QSRs leverage third-party demographic data in their loyalty programs.

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Modern Restaurant Management

JUNE 3, 2025

First, AI can help personalize the customer experience by analyzing data to send tailored marketing messages, recommend menu items, and create dynamic loyalty programs that keep customers coming back. By tapping into these messages, restaurants can connect with customers and stay in tune with what they really want.

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Marketing Loyalty Program Email Marketing Customer Experience 380

SpotOn

NOVEMBER 15, 2024

With all the focus on the day-to-day—making sure the kitchen runs smoothly, managing staff, and keeping customers happy—it’s easy to overlook the bigger picture: how do you get your customers to keep coming back? One growing trend is helping restaurants do just that: digital loyalty programs.

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Modern Restaurant Management

JUNE 18, 2025

Addressing Music Issues The most common problem is that managers/staff forget to turn the music on at the start of the day. There are technological solutions to this; for example, audio systems can be programmed to turn on at a certain time, and even change the tempo, genre and mood of music as the day goes on. Volume is another issue.

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Modern Restaurant Management

MARCH 24, 2025

Seasoned store manager labor is even harder to find. Hack the labor shortage problem by creating job aids to simplify and scale limited store manager resources. " Modern Restaurant Management (MRM) magazine asked Tang to take a deeper dive into technology and the drive-thru experience. Clean the bathroom and earn 50 points.

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Modern Restaurant Management

MAY 29, 2025

In the restaurant and hospitality industries, that meant the prioritization of touchless programs and dynamic digital collateral – menus, hours and other important information that could be updated easily and often to respond to changing conditions. Nintendo uses QR codes within its gaming system to share avatars.

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Menu Loyalty Program Download Customer Service 371

Modern Restaurant Management

OCTOBER 29, 2024

On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. The proof is, well, in the pudding.

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Modern Restaurant Management

OCTOBER 30, 2024

. "Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We

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Modern Restaurant Management

APRIL 7, 2025

Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. The operational trifecta of inventory management, financial oversight, and labor scheduling represents a major drain on resources for most chain restaurants.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. What are some key trends you expect to affect the franchise landscape this year and in years ahead?

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Modern Restaurant Management

FEBRUARY 7, 2025

Loyalty programs and promotions drive traffic – 70 percent of operators say loyalty programs increased customer visits in 2024. Loyalty programs are also providing value for both the operator and the consumer. Loyalty programs are also providing value for both the operator and the consumer.

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Modern Restaurant Management

DECEMBER 30, 2024

Platforms that consolidate key functions—such as sales, employee management, rewards programs and operations—into one streamlined system are crucial for enhancing operational efficiency across the QSR sector. QSR and fast-casual franchises continue to drive the expansion of the franchising sector.

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Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.

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Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

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Loyalty Program Customer Experience Social Media Online Ordering 544

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

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Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

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Modern Restaurant Management

DECEMBER 23, 2024

Advances in AI and customer relationship management (CRM) tools allow businesses to analyze customer behavior, predict preferences, and craft hyper-personalized dining and drinking experiences.

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Modern Restaurant Management

JULY 8, 2024

At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out. How can a brand develop a loyalty program that is relevant for a variety of guests? What are the best practices for building a new loyalty program?

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Loyalty Program Customer Experience Customer Service Communication 467

Modern Restaurant Management

MAY 19, 2025

Restaurants transitioned from reactive to proactive management, from disconnected systems to unified platforms. With the right tools, operators can manage staff schedules, streamline kitchen communication, monitor inventory levels, and analyze sales trends all in one place. Take digital kitchen management platforms, for example.

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Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. These insights will help anticipate individual preferences and empower restaurants to reimagine their loyalty programs and ordering systems with exceptional precision.

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Modern Restaurant Management

OCTOBER 10, 2023

Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives. Franchises need to ensure that loyalty programs are consistent across all locations. This means easy sign-ups, uncomplicated point systems, and a hassle-free redemption process.

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Loyalty Program Franchise Franchising Social Media 486

ChowNow

FEBRUARY 21, 2025

Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyalty programs. Reservation and table management apps. Staff scheduling and management apps.

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