Restaurant Business

JUNE 17, 2025

Salad is rising as the next drive-thru concept Technology Tech supplier SpotOn launches a mobile app to compete with aggregators Food C-stores are stealing fast-food tactics. Premium Technology DoorDash wants to be everywhere Tech Check: The delivery company is gobbling up more of the restaurant tech ecosystem.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

MARCH 19, 2024

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. The Future of Hospitality While the future of new technology is promising and solidified in the industry, it's crucial to remember the timeless elements that keep customers coming back.

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Leadership Customer Service Customer Experience Technology 493

Goliath Consulting

FEBRUARY 19, 2025

Running multi-unit restaurants demands more than exceptional food and serviceit requires sophisticated financial leadership to ensure long-term success. Technology and Systems Optimization By evaluating and enhancing the restaurant’s technology stack, fractional CFOs help streamline financial operations and improve data accuracy.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

Restaurant Business

JUNE 23, 2025

This post is sponsored by RATIONAL technology operations Restaurant Business Want breaking news at your fingertips? By saving you time and money, the iCareSystem AutoDose allows you more freedom and resources to do the work you love: planning better ways to feed and serve your customers. To learn more, click here.

Leadership 200

Leadership Food Supply 2025 Kitchen Safety 200

Restaurant Business

JUNE 13, 2025

Both the SevenRooms and Symbiosys purchases are part of DoorDash’s transformation from a delivery company into an all-around technology supplier for restaurants. It builds upon DoorDash’s existing ads business, which reached a $1 billion annual revenue run rate last year. The pending deal for U.K.-based

Reservations 210

Reservations Leadership Advertising 2025 210

Modern Restaurant Management

JANUARY 23, 2025

Adopt technology : Use tech solutions to simplify operations, such as automated scheduling or inventory tracking systems. Doing so can also benefit your decision-making and leadership skills. Streamlined processes mean fewer last-minute crises for everyone. Take time to recharge for your own mental health.

Operations 395

Operations Workshop Sustainability Inventory 395

Restaurant Business

JUNE 23, 2025

Agentic AI is the next wave of the technology in which AI will be able perform tasks while more or less flying solo. There are already some restaurant applications for this technology , at least on the consumer side. Merriam-Webster You’ve likely heard of generative AI, or AI that can create content based on human input, like ChatGPT.

Hiring 175

Hiring Mobile Ordering Advertising Leadership 175

Restaurant Business

JUNE 13, 2025

Premium Food An eye on food waste inspires a chicken salad that becomes a best seller Behind the Menu: Millers All Day repurposed leftover breakfast waffles into croutons to create a new signature—the Chicken and Waffle Salad. It’s a unique spin on Southern comfort.

Operations 227

Operations Leadership 2025 Fast Casual 227

Modern Restaurant Management

APRIL 9, 2025

What kind of impact do you feel technology and AI will have on restaurants moving forward? Technology – and especially AI – is already reshaping how restaurants operate, and that impact is only going to grow. The key is using technology to work smarter, not harder.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Culinary Cues

APRIL 7, 2025

These cooks and chefs will not only accept technology in the kitchen, but they will also actively look for ways to make it their critical component. [] KNOW THAT DIVERSITY HAPPENS NATURALLY IN KITCHENS: Diversity in the kitchen need not be mandated or a concern.

Kitchen Safety 302

Kitchen Safety Food Supply 2030 Healthcare 302

Restaurant Business

JUNE 18, 2025

Geme, managing director of Thompson Street, said in a statement, “We see tremendous opportunity to support Bubbakoo’s continued growth by investing in technology, brand development, infrastructure, and franchisee support systems. By Lisa Jennings on Jun. Bubbakoo’s even beat category leader Chipotle, which was up nearly 15% last year.

Fast Casual 176

Fast Casual Leadership Franchise Franchising 176

Restaurant Business

JUNE 12, 2025

News technology delivery finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. Get today’s need-to-know restaurant industry intelligence.

Delivery 189

Delivery Leadership 2025 Advertising 189

Restaurant Business

JUNE 17, 2025

Morgan Global Technology, Media and Communications Conference last month, according to an AlphaSense transcript. News Tech Check technology delivery Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Is that a good thing for restaurants? By Joe Guszkowski on Jun.

Leadership 185

Leadership Advertising 2025 Reservations 185

Modern Restaurant Management

MAY 1, 2024

Corporate leadership : Of course, for restaurants that are part of a chain, there can also be a communication silo formed among the corporate leadership. One approach leaders in the restaurant business can use to unify their team is through technology.

Communication 492

Communication Operations Leadership Employee Relations 492

Restaurant Business

JUNE 11, 2025

News marketing delivery technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. Get today’s need-to-know restaurant industry intelligence.

Advertising 228

Advertising Fast Casual Social Media Leadership 228

Restaurant Business

JUNE 24, 2025

24, 2025 Facebook Twitter LinkedIn Puttshack is one of the concepts in the Emerging portfolio, which focuses on technology-fueled experiential restaurants. The growth capital firm behind the food-and-games brands Puttshack, F1 Arcade and Flight Club has added more restaurant industry firepower to its leadership team.

Leadership 157

Leadership Food Fast Casual 2025 157

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. With modern technology platforms, there's no need for physical cards or receipts.

Technology 370

Technology Front of House Social Media Back of House 370

Restaurant Business

JUNE 11, 2025

And there will be more technology, including self-service ordering kiosks. O’Reilly added that he wants Ascent to become the technology leader in family dining. The company recently hired Brian Wallunas, former CTO at Smokey Bones, as its first chief technology officer. “I Beverages will also be a big part of Griddle & Go.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Restaurant Business

JUNE 17, 2025

Salad is rising as the next drive-thru concept Technology Tech supplier SpotOn launches a mobile app to compete with aggregators Food C-stores are stealing fast-food tactics. Premium Technology DoorDash wants to be everywhere Tech Check: The delivery company is gobbling up more of the restaurant tech ecosystem.

Fast Casual 162

Fast Casual Leadership Mobile Ordering Casual 162

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., If I want to win the hearts of my customers, I want to Bet on Talent to deliver as opposed to technology, marketing or other priorities. Allow them to develop leadership skills and show a path to leadership positions.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

DECEMBER 16, 2024

But with the right combination of strategy, technology, and cultural reinforcement, it’s more than possible. Technology The continued adoption and scale of AI in the workplace are making it easier for restaurants to offer flexibility. This enables employers to create schedules that meet their business and employee needs.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

MAY 13, 2025

This is nothing new — each generation is shaped by different world events, technology, and cultural shifts. The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. Gen X called Millennials entitled. Now, Millennials are side-eyeing Gen Z’s work ethic.

Leadership 251

Leadership Hospitality Coaching 2024 251

Modern Restaurant Management

SEPTEMBER 13, 2022

In Sterling’s annual leadership survey on hiring and retention trends in hospitality, we found that many businesses are leveraging similar tactics to overcome the competition. One emerging approach some restaurants are implementing is the utilization of modern technology to improve the candidate experience.

Hiring 530

Hiring Employee Relations Leadership Restaurant Law 530

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

OCTOBER 10, 2024

In the restaurant industry, an education program should emphasize the development of durable skills such as leadership, communication, and problem-solving. These skills are essential for delivering exceptional service and fostering long-term career growth, particularly as the industry navigates technological advancements.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans. What’s next for Subway?

Front of House 471

Front of House Back of House Leadership Franchise 471

Restaurant Business

JUNE 13, 2025

At Taco John’s, she will oversee restaurant operations, technology and training. A 30-year industry veteran, Patterson has held senior leadership positions at CiCi’s Pizza, Dickey’s Barbecue and, most recently, Slim Chickens. News executive change leadership Want breaking news at your fingertips? Sign up here.

Leadership 157

Leadership 2025 Email Marketing Magazine 157

Restaurant Business

JUNE 23, 2025

Before the pandemic, as technology started to take hold in the restaurant industry, restaurant chains went on a buying spree. The need for technology to remain competitive would demand it. By Jonathan Maze on Jun. Photo: Shutterstock. JAB Holding kept buying coffee-focused brands and then used those brands to buy other brands.

Leadership 175

Leadership 2025 Food Supply Magazine 175

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Restaurant Business

JUNE 23, 2025

Not quite yet Exclusive Content Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Tech Check: These six terms are popping up more often in industry conversations, providing a glimpse at the next wave of trends.

Bar 162

Bar Fast Casual Leadership Back of House 162

Restaurant Business

JUNE 5, 2025

I am proud of the progress we have made to date for the business and as a leadership team,” Tick said in a statement Thursday. “I News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Read our story about BJs comeback efforts here.) “I Sign up here.

Leadership 162

Leadership Fast Casual 2025 Franchise 162

Restaurant Business

JUNE 6, 2025

leadership News executive change Want breaking news at your fingertips? By Restaurant Business Staff on Jun. 06, 2025 Facebook Twitter LinkedIn Staff illustration Papa Johns has named Caroline Miller Oyler the company’s chief administrative officer. Members help make our journalism possible. Sign up here.

Fast Casual 147

Fast Casual Leadership Franchise Franchising 147

Restaurant Business

JUNE 24, 2025

Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Tech Check: These six terms are popping up more often in industry conversations, providing a glimpse at the next wave of trends. Trending Premium Financing Does Chipotle have a structural problem?

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Modern Restaurant Management

DECEMBER 4, 2023

Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start. Engaging Customers While They Wait One solution for decreasing perceived wait time is to leverage queuing technology for continued guest engagement during their wait.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

Restaurant Business

JUNE 6, 2025

It is in California The Bottom Line: Data from Technomic’s Price Pulse shows that the average price for a medium Big Mac meal in California is about the same as the price for a Big Smasher on Chili’s 3-for-Me menu.

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Restaurant Business

JUNE 11, 2025

Continue to Site >>> Menu 7-Eleven jumps into the summer value wars Newsletter Search Restaurant Business Search Login Subscribe Newsletter Login Subscribe Topics Consumer Trends Food Beverage Emerging Brands Operations Technology Marketing Workforce Leadership Financing Data Top 500 Chains Top 100 Independents Future 50: Emerging Brands Same-store (..)

Fast Casual 175

Fast Casual Cash Management Retail Leadership 175

Modern Restaurant Management

MARCH 1, 2022

By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. When learning meets the learner where they are, the concept of continuous learning and development really takes effect.

Front of House 576

Front of House Loyalty Program Back of House Training 576