Restaurant Business

JUNE 25, 2025

Copeland, who served previously as senior vice president, business services domain lead at global energy company World Kinect, is tasked with managing the strategic execution of Panera’s three-year growth plan, driving “business model clarity” that the company said will be instrumental as the brand transforms. Sign up here.

Leadership 226

Leadership Fast Casual 2025 Casual 226

Restaurant Business

JUNE 24, 2025

The growth capital firm behind the food-and-games brands Puttshack, F1 Arcade and Flight Club has added more restaurant industry firepower to its leadership team. Hart, the former CEO of Red Robin, has joined the firm Emerging as managing partner, the company said Tuesday. He is currently a board member at Portillo’s and Dutch Bros.

Leadership 232

Leadership Food Fast Casual 2025 232

Modern Restaurant Management

MAY 20, 2025

Leadership often must transition from being founder-centric to team-oriented. Effective leadership in this phase hinges on fostering accountability, cultivating alignment, and delegating decision-making authority to the right individuals. Invest in Leadership Development Leaders need tools and training to address new challenges.

Leadership 221

Leadership Sustainability Workshop Hiring 221

Modern Restaurant Management

DECEMBER 16, 2024

A staff of skilled, experienced team members keeps dining rooms running smoothly, boosts efficiency in the kitchen, builds goodwill with customers, and pushes restaurants to innovate – all of which contribute to business success and sustainability. This enables employers to create schedules that meet their business and employee needs.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. What are some key trends you expect to affect the franchise landscape this year and in years ahead?

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans.

Front of House 471

Front of House Back of House Leadership Franchise 471

Restaurant Business

JUNE 13, 2025

Giving store managers ownership over testing early-stage ideas and sharing the results systemwide. News Heather Lalley is the managing editor of Restaurant Business, Foodservice Director and CSP Daily news. Krispy Kreme is out of the cookie business , selling its remaining stake in Insomnia Cookies for $75 million. Sign up here.

Operations 227

Operations Leadership 2025 Fast Casual 227

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., Her latest work is filled with principles and stories about how management must help people understand and adapt to the cultural beliefs of a great company. Allow them to develop leadership skills and show a path to leadership positions.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

MAY 15, 2025

Under his leadership, the brand has doubled its footprint in just six months. Pepper discussed his journey with Modern Restaurant Management (MRM) magazine. What was your journey into the food industry and how does your previous business experience translate to what you do now?

Fast Casual 221

Fast Casual Food Franchise Franchising 221

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Restaurant Business

JUNE 18, 2025

Thompson Street managing partner Bob Dunn described the 130-unit Bubbakoo’s as an “innovative and compelling brand that resonate with a broad and growing customer base.” The New Jersey-based fast-casual chain has been acquired by private-equity firm Thompson Street Capital Partners, the company announced Wednesday.

Fast Casual 176

Fast Casual Leadership Franchise Franchising 176

Modern Restaurant Management

OCTOBER 11, 2022

With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions. These communications were heavy on discounts and had little brand voice or personality.

Social Media 542

Social Media Email Marketing Customer Experience Communication 542

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

JANUARY 30, 2024

Small pilots expose weaknesses, risks and required iterations so leadership can determine if initial plans need adjustment, delay or abandonment. Private equity investors particularly pressure leadership for rapid revamps and location expansions that often degrade original hospitality vision and culture over time.

Leadership 508

Leadership Small Business Customer Experience Hospitality 508

Modern Restaurant Management

FEBRUARY 9, 2024

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. To boost the efficiency of your internal processes, from quality assurance to change management, visual communication is key.

Communication 471

Communication Franchise Franchising Leadership 471

Modern Restaurant Management

MARCH 11, 2025

That led to an employee shortage, especially for high-quality and experienced management positions. The restaurants that thrive today are those that balance innovation with human connection. Most restaurants are offering more flexible time for managers as well as shorter hours. The world changed, and so did restaurants. .

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Restaurant Business

JUNE 27, 2025

But the team build a trademarked system—dubbed Au-Dough-Mation”—that can now manage front- and back-of-house operations. Premium Operations Sweetgreen wants to shake its reputation for expensive salad The fast-casual chain is working on its value perception in a way that spotlights menu innovation and avoids discounts.

Fast Casual 175

Fast Casual Franchise Franchising Leadership 175

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. But just applying for a grant does not mean you will secure one.

Employee Relations 547

Employee Relations Small Business Food Supply Leadership 547

Modern Restaurant Management

JUNE 20, 2022

For example, maybe an employee wants to test out delivery driving or move into managing technology. Look for additional ways to empower professional development and leadership skills. A digital scheduling system eliminates the hassles of managing multiple employees' schedules and countless hours of time.

Small Business 546

Small Business Social Media Hiring Leadership 546

Sling

NOVEMBER 25, 2019

Leadership skills, like most abilities in life, must be earned through practice and hard work. In fact, great leaders often incorporate different types of management styles at different times. . The Best Types Of Management Styles. This is true because different situations call for different kinds of leadership. .

Leadership 167

Leadership Management Management Communication 167

Restaurant Business

JUNE 6, 2025

Formerly with Yum Brands, Davenport worked with Pizza Hut for more than nine years, including as managing director for global franchise markets and managing director for the Middle East, Turkey and Africa. And Randy Gross is director of operations, managing field operations and restaurant performance. and Hardee’s. Sign up here.

Fast Casual 147

Fast Casual Leadership Franchise Franchising 147

EATER

MAY 25, 2023

The genuine passion she displayed for the industry convinced the hiring managers that she’d excel in the marketing analyst role, and they were right. Stephanie Jack: I am the director of product marketing and innovation on the commercial team at Bowery. I needed to learn how to manage up and how to effectively influence across teams.

Innovation 246

Innovation Food Consumer Goods Food Supply 246

Modern Restaurant Management

NOVEMBER 8, 2022

Modern Restaurant Management (MRM) magazine caught up with Laroche to learn more about why he wrote this book, the state of restaurant culture and more. From all the other conversations, I highlight, in the same chapter, many advice about leadership. I previously mentioned some learning about leadership.

Food 450

Food Book Travel Leadership 450

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. The of-the-moment menu updates are part of sweeping rebrands at the two chains under owner Ascent Hospitality Management. By Joe Guszkowski on Jun.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Ken Burgin

MAY 9, 2022

Ken Burgin interviewed Michael to find out what he’s learned during the pandemic about Innovation & Leadership in Hospitality Management. We also discussed changes in managing people – recruitment, retention, mental health, skill development, culture and productivity.

Leadership 96

Leadership Innovation Hospitality Management 96

Restaurant Business

JUNE 6, 2025

News Heather Lalley is the managing editor of Restaurant Business, Foodservice Director and CSP Daily news. Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Restaurant Business

JUNE 11, 2025

marketing retail News Heather Lalley is the managing editor of Restaurant Business, Foodservice Director and CSP Daily news. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. But the brand remains the toughest turnaround in the restaurant industry.

Fast Casual 175

Fast Casual Cash Management Retail Leadership 175

Modern Restaurant Management

NOVEMBER 2, 2021

We strongly believe that our significant experience in the QSR space, our strong digital focus, our ability to innovate, as well as our proven execution capabilities, will enable Subway to become a dominant player in the region.” . “Everstone Group is delighted to be a partner and custodian of Subway in the region.

Franchise 450

Franchise Franchising Leadership Beverage 450

Modern Restaurant Management

APRIL 30, 2024

As a proud part of the leadership team at Craveworthy Brands, the platform company behind 11 unique restaurant concepts, I lead day-to-day supply chain management, events, distribution, and of course, LTOs. For our Wing It On!

Food Supply 493

Food Supply Seasonal Menu Supplies Design 493

Culinary Cues

OCTOBER 27, 2023

One of the dilemmas restaurateurs’ face is the approach taken with the management and delivery of a restaurant concept and menu. This can create a high level of intrigue among those who love innovation and are always ready to see what the chef can do. Either choice can be viewed as key to success or failure.

Hiring 449

Hiring Training Pricing Presentation 449

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. “Superlative cuisine, an innovative cocktail program, and an atmosphere I know our customers will really enjoy. “The D.C. ” Atlanta Taffer's Tavern.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

The Rail

MAY 30, 2025

A significant part is also played by tech integration ; loyalty programs, app-based ordering, and QR code menus are not innovations but necessities. Balancing Menu Innovation with Operational Efficiency and Cost Control While survival depends on stability, creativity drives interest.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Embrace the Suck

JUNE 18, 2021

Symptoms: The owners and managers are in a constant state of stress, frustration, and overwhelm. The managers usually hide in the office and rarely (if ever) come out to talk to the staff or the guests. Symptoms : The owners and managers are exhausted, yet they are still determined. In school, these are your D & F students.

Leadership 354

Leadership Small Business Coaching Marketing 354

7 Shifts

SEPTEMBER 19, 2019

But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. What is Restaurant Management? For example, play a crucial role in sourcing candidates.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

AUGUST 2, 2024

By seeking out staff input, clearly conveying areas for improvement and creating a clear action plan, restaurant owners and managers can aptly address areas that need enhancement, simplify processes and create an environment where employees are motivated to provide optimum service for a top-notch customer experience. Mason , J.D.—a

Employee Relations 251

Employee Relations Leadership Communication Customer Service 251

7 Shifts

FEBRUARY 5, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. What is Restaurant Inventory Management Software? Restaurant inventory management software is a tool that helps digitally track your kitchen inventory.

Social Media 370

Social Media Front of House Back of House Point of Sale 370