The Rail

OCTOBER 25, 2024

Here are five ways new hospitality venues can use social media to shout about their arrival on the local High Street. 5 Social Media Marketing Tips for New Bars and Restaurants Be Consistent The first thing you need to do as a new bar or restaurant is to ensure you’re posting regularly on social media.

Social Media

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. We wanted it to feel high-end but also lively and social.

Social Media

Modern Restaurant Management

AUGUST 1, 2025

His love of cooking authentic Italian cuisine combine with his warm hospitality made these classes a perfect fit." Marketing efforts primarily focused on word-of-mouth referrals within the restaurant and leveraging their social media presence. Spuntino sold out the first two classes. "Word

Serving

Modern Restaurant Management

DECEMBER 31, 2024

Check out some of the insights driven by the social response below: Gen Z says ranch is overrated, but there’s a catch. TikTok-To-Table : As soon as August arrived, so did a wave of consumer obsession for social media’s viral “Cucumber Salad” trend. I believe this will continue into 2025.

Beverage

ChowNow

FEBRUARY 7, 2025

Train your staff to see it the same way, and when done right, it feels less like a sales tactic and more like great hospitality. Sell More, Showing Social Proof People are more likely to order something when they see that other customers tried it already and loved it. Instead of asking, Do you want an appetizer?

Ordering

ChowNow

APRIL 4, 2025

Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media. Think of it as hospitality beyond the walls of your restaurant. A consistent, thoughtful social media presence helps build trust, personality, and familiarity. And those impressions matter.

Management

Goliath Consulting

JULY 11, 2025

Now, with generative AI tools like Canva’s image generator or Adobe Firefly, creating flyers, social media graphics, and branded visuals is faster and more affordable. It’s not about replacing creativity, but making the creative process easier, so restaurateurs can focus on hospitality.

Email Marketing

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House

EATER

DECEMBER 3, 2024

These places represent the trends and triumphs of the past year: family-run legends for which word-of-mouth won over social media. Join Eater in celebrating this year’s most superlative hospitality experiences from coast to coast. Resurrected restaurants. Top-notch taquerias.

2024

ChowNow

JANUARY 23, 2025

Social media Everyone is on social media , even if every person isnt on the same platform, so youll need to hit each of the major apps like: Instagram Facebook X (Twitter) TikTok Create a buzz with event pages, behind-the-scenes teasers, and countdowns to the big event.

Events

Modern Restaurant Management

JUNE 16, 2025

Income tax withholding on those tips would change, but both employers and employees would still require FICA (Social Security and Medicare) contributions. News headlines and social media will offer plenty of takes, but your team will look to you for clarity. This isn’t a hands-off change. Misinformation.

Front of House

Modern Restaurant Management

APRIL 29, 2025

And with features like waitlist auto removal, hosts no longer have to manually track down unresponsive parties, freeing them up to focus on hospitality.” Restaurants can also generate custom booking links, allowing diners to make a reservation or join the waitlist directly from their preferred social media platforms.

Operations

7 Shifts

NOVEMBER 25, 2024

For example, BlueCart , an online and mobile ordering/inventory management platform for the hospitality industry. Will Harmon is a marketing associate at BlueCart , an online and mobile ordering, inventory, and operations platform for the hospitality industry.

Mobile Ordering

EATER

FEBRUARY 27, 2025

For my 29-year-old son, hospitality is an app that offers him opportunities to buy more easily. Im a baby boomer, and to me, hospitality is a smile and good service, Zagor says. But for my 29-year-old son, hospitality is a well-designed app that remembers him, that offers him opportunities to buy more easily.

Mobile Ordering

Culinary Cues

AUGUST 11, 2025

Points of operator/customer contact that, on the surface, seem somewhat minor, but taken together are the difference between success and failure, a positive review or a nuclear social media post that cuts like a knife. Keep the story consistent. [] TRAIN YOUR STAFF TO CARE: Above all else, we are in the hospitality business.

Back of House

The Rail

MARCH 25, 2025

Use Social Media to Announce Your Restaurant's Move Social media is one of the most effective platforms to announce the relocation of your restaurant. These messages can be shared on social media as part of your moves storytelling. This includes those who may not be active on social media.

Social Media

EATER

APRIL 2, 2025

Media awards nominees, covering books and food journalism, will be revealed on May 7. mo by Jnt, Winter Park, FL Penny, New York, NY The Union, Helena, MT Outstanding Bakery A baker of breads, pastries, or desserts that demonstrates consistent excellence in food, atmosphere, hospitality, and operations.

2025

EATER

NOVEMBER 1, 2024

Starbucks didn’t invent the popular “Medicine Ball” tea or sweet “Pink Drink, ” both of which have become staples of the menu — their customers did, and they organically went viral on social media. Unfortunately, leaning into this customizable creativity has, arguably, made the experience at Starbucks worse.

Customer Experience

Modern Restaurant Management

DECEMBER 18, 2024

We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality. This will be an interesting space to watch as the evolution of online and social commerce directly impacts what consumers demand from restaurant content at every touchpoint.

2025

The Rail

MAY 12, 2025

Start by announcing your move as early as possible on all your communication channels social media, email newsletters , and in-person interactions. Update your website, Google listing, delivery apps, and social media pages with your new address, hours, and photos. Transparency builds trust.

License

Modern Restaurant Management

MAY 22, 2025

Whether they’re commuting to work, grabbing coffee before a shift, or posting on social media, staff wearing your logo helps increase brand visibility in the community. Your Team as Brand Advocates Beyond the restaurant setting, branded apparel transforms employees into walking brand advocates.

Uniforms

Perfect Daily Grind

JULY 27, 2025

In a bid to stand out, it can be all too easy to overlook or overthink the “basics” of core coffee offerings and hospitality. Great coffee & customer service have long been the backbone of specialty coffee Third wave coffee culture was built on the premise of excellent coffee and hospitality.

Customer Service

ChowNow

JANUARY 27, 2025

Through creative fundraising efforts, community meal programs, and sheer determination, these restaurants prove that the hospitality industry is about much more than foodits about showing up when it matters most. Many of ChowNows restaurant partners have gone above and beyond, offering meals to evacuees, first responders, and those in need.

Food Supply

Modern Restaurant Management

MAY 30, 2025

Social media is a critical driver, with 58 percent of SMBs now on TikTok, while 38 percent are actively integrating AI into their operations. More than a quarter (28 percent) are using AI for marketing and social media, while 24 percent are using the technology for written communications. AI adoption spreads in new ways.

Fast Casual

EATER

FEBRUARY 18, 2025

But, around the mid-2010s, a number of home chefs started posting on social media about regional foodways, including those from the mountains, launching pop-ups, and collaborating with restaurants. COVID was a massive wake-up call for most of us from the hospitality industry, Lama Patel says. Amankora A village in Bhutan.

Travel

Modern Restaurant Management

JUNE 27, 2025

Consumers now move fluidly between AI tools, social media, and review platforms to validate claims, check brand reputation, and watch videos from real customers before making decisions. Half of Gen Z diners coordinate outfits before going out and 57 percent check a restaurant’s aesthetic on social media before choosing a look.

Loyalty Program

ChowNow

APRIL 25, 2025

Its the sum of everything about your restaurant, from your menu design and decor to the tone you use when replying to comments on social media or greeting customers walking through the door. Want to be known for hospitality? Think of it as your restaurants personality in words. Are you casual and playful? Polished and refined?

Mobile Ordering

The Rail

MAY 30, 2025

Your plates reflect your personality; your messaging has a different tone; and everything from signage to social media runs through consistent identification. Assembling and Retaining a Skilled Team in a Competitive Labor Market The talent shortage in hospitality remains one of the most difficult challenges for new restaurants.

2025

Future Food

JULY 31, 2025

Whether it’s a long, business lunch, a visually curated dessert shared on social media, or an early morning espresso ritual with friends, dining has become a form of lifestyle expression. The act of eating out now carries emotional and social value that far outweighs its transactional roots.

Retail

Modern Restaurant Management

JULY 31, 2025

Non-essential eating occasions, like late-night snacking and social dinners, have seen notable declines. A third of respondents (31 percent) cited the lack of a unified customer view as their biggest data blind spot, while 43 percent reported that it is moderately challenging to measure the ROI of their media and advertising efforts.

2025

ChowNow

MARCH 14, 2025

A strong marketing strategywhether through social media, email campaigns , or loyalty programs helps bring in new customers and keep existing ones coming back. High Turnover and Staffing Issues With a turnover rate of 70%-80% , the hospitality industry experiences some of the highest employee churn of any sector.

Operations

EATER

APRIL 22, 2025

Here, she discusses the current cookbook market, what shes looking for in a proposal, and why people in hospitality are already well-poised to write a book. This present moment is, of course, very much dominated by social media platforms like Instagram and TikTok. For culinary inspiration, theres so many more sources now.

Book

The Rail

JUNE 11, 2025

Create buzz on social media with behind-the-scenes content, construction updates, and soft opening invitations. About the Author Jane Mitchell is a restaurant consultant and freelance writer with over a decade of experience helping hospitality brands grow and thrive. You’re becoming a brand.

Management

Perfect Daily Grind

JULY 1, 2025

These figures have sparked debate across social media and news commentary, often framed as a direct result of coffee becoming more expensive to source. Despite market realities, recent media coverage often oversimplifies the reasons behind rising prices. In doing so, it risks damaging public perception of coffee businesses. “As

Pricing

SpotOn

MAY 12, 2025

Underscoring SpotOn’s commitment to delivering AI that’s invisible, intuitive, and impactful, these AI tools join Marketing Assist , launched in 2024, which automates personalized email and social media campaigns using guest data and business objectives—saving operators up to 5 hours a week. 

Operations

Restaurant Engine

MARCH 12, 2025

Through AI, you can monitor your review platforms and your social media platforms. You may know that social media posts, reels, and videos are vital to attracting new customers and retaining current ones. AI-powered tools can help you generate social media updates, promotional materials, and even edit your videos.

2025

MBB Hospitality

DECEMBER 22, 2024

Marketing Strategies Consultants can develop targeted campaigns to promote online ordering options, leveraging social media and email marketing. Promote Your Online Ordering System Use social media, website banners, and in-store signage to encourage customers to order directly from your platform.

Online Ordering