Remove Hospitality Remove Loyalty Program Remove POS
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Twenty Years of Change: How Hospitality Tech Evolved and What’s Next

Modern Restaurant Management

Twenty years ago, hospitality looked very different. POS terminals were clunky, fixed to the counter, and limited to basic transactions. Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains.

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Embracing the Future: Key Trends Shaping the Restaurant, Bar, and Hospitality Industry in 2025

Modern Restaurant Management

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

2025 346
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How Restaurants Can Use Digital Hosts

Modern Restaurant Management

A second emerging use case is to follow-up after a meal with patrons to gather feedback in order to maintain customer loyalty and minimize the intention for dissatisfied diners to post low rated Google Reviews. Call forward actions are programmed according to what the caller may be asking for.

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Cross-Functional MarTech Strategy Is Powering Loyalty and Guest Experience

Modern Restaurant Management

As restaurant brands grow, there is an increasing realization that loyalty and guest experience cannot live in isolated departments anymore. After nearly two decades in marketing and technology leadership across hospitality brands, I have seen how aligning these functions can drive measurable results.

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Oh, Canada: The Potential Impact of AI and Tariffs

Modern Restaurant Management

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

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Training at Scale: How to Grow Restaurant Teams Without Losing Brand Soul

Modern Restaurant Management

At Craveworthy Brands, we have learned that training is far more than a system for consistency, but a strategy for unlocking loyalty, performance and culture across every unit. After 15-plus years leading training practices in hospitality, I have seen firsthand how the strongest brands turn their playbook into a methodical growth engine.

Training 251
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‘Cookie-Cutter Marketing Doesn’t Work in this Industry.’

Modern Restaurant Management

Recognizing that social media could be a powerful tool for the hospitality industry, Kim Beechner founded Embark Marketing in her senior year of college. Why did you want to open a marketing firm with a bar/restaurant/hospitality niche and what is the significance of the name Embark? “That’s the difference. .”

Marketing 474